BBB Business Review

BBB Accredited Business since

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Nu Skin Enterprises, Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Nu Skin Enterprises, Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 11 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

11 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 1
Delivery Issues 3
Guarantee/Warranty Issues 2
Problems with Product/Service 4
Total Closed Complaints 11

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Nu Skin Enterprises, Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: November 01, 1984 Business started: 10/01/1984 Business started locally: 10/01/1984 Business incorporated: 11/21/1996 in DE
Type of Entity

Corporation

Business Management
Mr. Truman Hunt, President, CEO Mr. Joseph Chang, VP Mr. Daniel Chard, VP Mr. Brian Muir, Director Mr. Scott Schwerdt, VP Mr. Ritch Wood, CFO
Contact Information
Principal: Mr. Truman Hunt, President, CEO
Customer Contact: Mr. Brian Muir, Director
Business Category

Multi-Level Selling Companies Vitamins & Food Supplements Skin Care Body Care Products

Alternate Business Names
Big Planet, Inc. Nourish the Children Initiative Nu Skin Enterprises United States, Inc. Nu Skin Enterprises, In... Nu Skin International, Inc. Pharmanex, LLC
Additional Information

Nourish the Children is not a soliciting charitable organization. They sell VitaMeal, an ideal food for malnourished children which can be purchased for personal consumption or donated to Feed The Children, a national charity.

Products & Services

Nu Skin Enterprises, Inc. is a global direct selling company operating in more than 45 markets throughout Asia, the Americas and Europe. The company markets premium quality personal care products under the Nu Skin brand, science-based nutritional supplements under the Pharmanex brand, business service and home care products under the Big Planet brand and VitaMeal, an ideal food for malnourised children, through the Nourish the Children initiative.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

Find a LocationX

  Change Location
Show Only Accredited Locations

X

NuDerma Skin and LAP1A, LLC are in no way associated with Nu Skin Enterprises, Inc. and/or any of our affiliates.