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BBB Business Review

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BBB Accredited Business since

Nu Skin Enterprises, Inc

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Phone: (800) 487-1000 Fax: (801) 345-2689 75 W Center St, Provo, UT 84601 http://www.nuskin.com ! There is an alert on Nu Skin Enterprises, Inc !


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Nu Skin Enterprises, Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Nu Skin Enterprises, Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 9 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

9 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 2
Problems with Product/Service 2
Total Closed Complaints 9

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Nu Skin Enterprises, Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 01, 1984 Business started: 10/01/1984 Business started locally: 10/01/1984 Business incorporated 11/21/1996 in DE
Type of Entity

Corporation

Business Management
Mr. Truman Hunt, President, CEO Mr. Joseph Chang, VP Mr. Daniel Chard, VP Mr. Brian Muir, Director Mr. Scott Schwerdt, VP Mr. Ritch Wood, CFO
Contact Information
Principal: Mr. Truman Hunt, President, CEO
Customer Contact: Mr. Brian Muir, Director
Business Category

Multi-Level Selling Companies Vitamins & Food Supplements Skin Care Body Care Products

Alternate Business Names
Big Planet, Inc. Nourish the Children Initiative Nu Skin Enterprises United States, Inc. Nu Skin Enterprises, In... Nu Skin International, Inc. Pharmanex, LLC
Additional Information

Nourish the Children is not a soliciting charitable organization. They sell VitaMeal, an ideal food for malnourished children which can be purchased for personal consumption or donated to Feed The Children, a national charity.

Products & Services

Nu Skin Enterprises, Inc. is a global direct selling company operating in more than 45 markets throughout Asia, the Americas and Europe. The company markets premium quality personal care products under the Nu Skin brand, science-based nutritional supplements under the Pharmanex brand, business service and home care products under the Big Planet brand and VitaMeal, an ideal food for malnourised children, through the Nourish the Children initiative.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
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