BBB Business Review

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This business is not BBB accredited.

Select Portfolio Servicing, Inc.

Find a Location

Phone: (800) 258-8602 Fax: (801) 293-3943 View Additional Phone Numbers 3217 S Decker Lake Dr, Salt Lake Cty, UT 84119

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Select Portfolio Servicing, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 251 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

251 complaints closed with BBB in last 3 years | 74 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 9
Billing/Collection Issues 114
Delivery Issues 4
Guarantee/Warranty Issues 1
Problems with Product/Service 123
Total Closed Complaints 251

Additional Complaint Information

Based on BBB files, this company has a pattern of complaints with the BBB concerning problems with consumer payments posting to accounts correctly and other accounting delays or errors. In addition, complaints allege the company is forcing homes into foreclosure when it is not warranted.

Customer Reviews Summary Read customer reviews

25 Customer Reviews on Select Portfolio Servicing, Inc.
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 1
Negative Experience 22
Total Customer Reviews 25

Additional Information

BBB file opened: June 05, 1997 Business started: 02/24/1989 Business started locally: 02/24/1989 Business incorporated 02/24/1989 in UT
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

DOPL - Professional Licensing
160 E 300 S 4th Fl, Salt Lake City UT 84111
Phone Number: (801) 530-6628

Type of Entity


Business Management
Mr. Timothy O'Brien, CEO/President Mr. Jeff T. Graham, EVP, CCO Ms. Mendi Leisure, VP Consumer Ombudsman Mr. Jason H. Miller, General Counsel, Secretary
Contact Information
Customer Contact: Ms. Mendi Leisure, VP Consumer Ombudsman
Principal: Mr. Timothy O'Brien, CEO/President
Business Category

Mortgage Brokers Banks Investment Advisory Service Consumer Finance & Loan Companies

Alternate Business Names
Fairbanks Capital Corp.

Customer Review Rating plus BBB Rating Summary

Select Portfolio Servicing, Inc. has received 3.81 out of 5 stars based on 25 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
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