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      Country
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          Find a Location

          Primary Residential Mortgage, Inc. has 243 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Primary Residential Mortgage, Inc.

              1480 N 2200 W Salt Lake City, UT 84116-4127

            • Primary Residential Mortgage, Inc.

              1165 E Wilmington Ave Salt Lake City, UT 84106-2850

            • Primary Residential Mortgage, Inc.

              335 E Saint George Blvd St George, UT 84770-7102

            • Primary Residential Mortgage, Inc.

              2435 W 450 S Pleasant Grove, UT 84062-3159

            • Primary Residential Mortgage, Inc.

              1015 W 100 N Hurricane, UT 84737-1629

            Business ProfileforPrimary Residential Mortgage, Inc.

            Mortgage Broker
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            3.51/5stars

            Average of 89 Customer Reviews

            Customer Complaints

            56 complaints closed in last 3 years

            11 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Products & Services

            Residential Mortgage Lending.

            Business Details

            This is a multi-location business.

            Find a Location

            Primary Residential Mortgage, Inc. has 243 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Primary Residential Mortgage, Inc.

                1480 N 2200 W Salt Lake City, UT 84116-4127

              • Primary Residential Mortgage, Inc.

                1165 E Wilmington Ave Salt Lake City, UT 84106-2850

              • Primary Residential Mortgage, Inc.

                335 E Saint George Blvd St George, UT 84770-7102

              • Primary Residential Mortgage, Inc.

                2435 W 450 S Pleasant Grove, UT 84062-3159

              • Primary Residential Mortgage, Inc.

                1015 W 100 N Hurricane, UT 84737-1629

              BBB File Opened:
              12/17/1998
              Years in Business:
              26
              Business Started:
              5/13/1997
              Business Started Locally:
              5/13/1997
              Business Incorporated:
              6/12/2001
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Business Management
              • Mr. Kenneth Knudson, CEO
              • Ms. Allison Wardhaugh, Client Relations Team Lead
              • Ms. Anna Hayes, Branch Manager
              Contact Information

              Customer Contact

              • Ms. Allison Wardhaugh, Client Relations Team Lead
              • Ms. Anna Hayes, Branch Manager
              Additional Contact Information

              Fax Numbers

              • (800) 255-2792
                Primary Fax
              • (801) 596-9557
                Other Fax

              Phone Numbers

              Email Addresses

              Customer Complaints

              56 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              01/29/2024

              Complaint Type:
              Billing/Collection Issues
              Status:
              Resolved
              My mortgage payments processed through NASA Federal Credit Union, on December 29 for January 2024, was rejected several times by Primary Residential Mortgage stating "No Account". My mortgage has been paid thru this same system with the same account number **********, in the same manner for 3 years, the very beginning of this loan. I was advised of ongoing problems with PRMI's system returning/rejecting payments by an employee within their company. She advised that "this problem was suppose to be fixed". I received several phone calls advising that my mortgage was late. I received a letter dated January 16, 2024 stating that now owe $3,375.64 and threatening a late fee of $48.42 and reporting to credit bureau. A THOROUGH REVIEW OF MY PAYMENT HISTORY WILL REVEAL THAT MY PAYMENT ARE ALMOST ALWAYS PAID THE END OF THE PRECEEDING MONTH. I AM NOT BEHIND IN Y PAYMENTS. This is so very disturbing not to mention erroneous. It's time to pay my February mortgage. I fear that it will be returned also. I am a 71 year old senior maintaining my home and caregiving a sick husband and grandchild. This only adds to my stress level.
              Read More

              Customer Reviews

              89 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Janet N

              1 star

              02/12/2024

              Absolutely the most impersonal, frustrating, and infuriating company to deal with. They don't send required documents, they don't answer their phones, and they have a website that will not allow login even with the saved and accurate username and password. They are the poster child of everything that's wrong with corporate America. Yuck.

              Local BBB

              BBB Mountain West

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