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Patriot Home Mortgage

Additional Locations

Phone: (435) 313-3055 View Additional Phone Numbers 377 E Riverside Dr Ste B, St George, UT 84790 http://www.patriothomemortgage.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Patriot Home Mortgage include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Patriot Home Mortgage
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 03, 2011 Business started: 05/31/2011 Business started locally: 05/31/2011 Business incorporated 01/15/2008 in UT
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

NMLS - Nationwide Mortgage Licensing System

http://www.nmlsconsumeraccess.org/

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Russ Brown, Owner
Contact Information
Principal: Mr. Russ Brown, Owner
Business Category

Mortgage Brokers Real Estate Loans

Alternate Business Names
Belem Servicing LLC
Industry Tips
Home Loan Modification

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    2443 E 2830 S

    St George, UT 84790

  • THIS LOCATION IS NOT BBB ACCREDITED

    377 E Riverside Dr Ste B

    St George, UT 84790 (877) 659-2286 (435) 256-8813 (855) 552-8548 (435) 313-3055

  • THIS LOCATION IS NOT BBB ACCREDITED

    640 E 700 S Ste 206

    St George, UT 84770

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

6/24/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: After almost 9 month after having refinanced, ******* ******* is wanting additional money as to per contract because Patriot Mortgage input incorrect numbers into the contract.

Desired Settlement: Not to be charged the additional money that Patriot Mortgage failed to add to the contract per their negligence which we were unaware of before, during or after the contract.

Business Response: Good Morning:

In response to the borrowers complaint I have tracked down happened.  This was an error on ******** *** Drawing Team and not against Patriot Home Mortgage..   Our initial disclosure of the loan showed $*** per month, our Tax cert which was sent in with the file  to ******* shows $*** per month and our Fee’s worksheet that was sent with the Doc Order shows $***.  Somewhere along the line in your ******* system  it was changed to $*** per month.  This made the borrowers account short.  They are now being billed from ******* like $***** to bring their escrow current and they want Patriot to pay for it.   Patriot Home Mortgage provided ALL of the correct documentation to the Lender to have the escrow account correct.  This should have been caught at closing by Title or even by my processor as they went over the HUD and the Payment.   The borrower didn't say ANYTHING when they noticed their monthly payment was LESS than what was quoted?  


This was an oversight by my staff in catching it but the error comes from the Doc Drawing Department of ******* *******.

Please contact me with any other questions.  

Sincerely;

Rosie ********* - Operations Manager
************


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Patriot Home Mortgage
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)