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Find a Location

Low VA Rates has 19 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Low VA Rates

      384 S 400 W Ste 100 Lindon, UT 84042-1957

    • United Military Mortgage, LLC

      10091 Park Run Dr Ste 130 Las Vegas, NV 89145-8868

    • Low VA Rates

      1402 N Corinth St Ste 119 Corinth, TX 76208-5445

    • Low VA Rates

      240 N 1200 E Ste 101 Lehi, UT 84043-5869

    • Low VA Rates

      7001 S 900 E Ste 410 Salt Lake City, UT 84010

    Business ProfileforLow VA Rates

    Mortgage Broker
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    4.35/5stars

    Average of 21 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Assisting all eligible veterans and active duty service members with their VA home loan needs.

    Business Details

    This is a multi-location business.

    Find a Location

    Low VA Rates has 19 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Low VA Rates

        384 S 400 W Ste 100 Lindon, UT 84042-1957

      • United Military Mortgage, LLC

        10091 Park Run Dr Ste 130 Las Vegas, NV 89145-8868

      • Low VA Rates

        1402 N Corinth St Ste 119 Corinth, TX 76208-5445

      • Low VA Rates

        240 N 1200 E Ste 101 Lehi, UT 84043-5869

      • Low VA Rates

        7001 S 900 E Ste 410 Salt Lake City, UT 84010

      Headquarters
      384 S 400 W Ste 100, Lindon, UT 84042-1957
      BBB File Opened:
      1/16/2014
      Years in Business:
      10
      Business Started:
      1/1/2014
      Business Started Locally:
      8/16/2013
      Business Incorporated:
      8/16/2013
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Elevate Mortgage Group
      • Low VA Rates
      • Low VA Rates, LLC
      Business Management
      • Mr. Eric A. Kandell, Member
      • Mr. Craig Walton, HR Manager
      • Mrs. Elizabeth Harris, Compliance Officer
      • Mr. KC Bryan Smalley, VP of Operations
      Contact Information

      Principal

      • Mr. Eric A. Kandell, Member
      • Mrs. Elizabeth Harris, Compliance Officer

      Customer Contact

      • Mr. Craig Walton, HR Manager
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Customer Complaints

      5 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      12/03/2022

      Complaint Type:
      Service or Repair Issues
      Status:
      Unresolved
      In 2020 we learned Lender, Low VA Rates, failed, in 2017, due diligence in refinancing a property debt of a home loan originated by Lender fraud - failed duty. Lender admitted not reviewing the underlying appraisal for accuracy or legal compliance of the manufactured home structure on the property. Had it done so, the fraud would have been discovered and the increased debt would not exist. In 2020 we discovered the HUD certification labels missing from the exterior of the manufactured home structure is due to the Labels officially removed after the structure was wrecked in transit and the ‘home’ was then decertified, not legally HUD compliant and not VA financeable. Lender had a fiduciary duty to Veteran to assure legal compliance for the refinanced, increased debt. Prior lender agent, w/ Eagle Home Mtg., (a Lennar Mtg. co.) admits the loan could not legally close without HUD certification in a VA home property loan. In 2020 we reached out to Fleetwood Homes which informed us the structure no longer legally exists. We obtained an IBTS letter confirming the decertified character. Lender, Low VA Rates, has been non-cooperative to resolve the of fraud by misrepresentation - failed professional and fiduciary duty. Fraud statute of limitation is 3 years from discovery – which was Sept. 2020. VA confirmed Lenders are to obtain HUD certification for a manufactured home on the property. Here, Lender failure concealed the underlying fraudulent incurred debt of the property upon Veteran. Real Estate industry have informed us that our property value is "land only", that the decertified, for salvage use, manufactured structure holds no value, and the remedy is removal and replacement. A home property is the most expensive single item purchase the average person ever makes in their lifetime. Fraud cheapens, and ultimately destroys everything it touches. Lender to Either: 1) prove 2017 HUD certification was obtained, or, 2) arrange with Veteran to remove illegal debt imposed.
      Read More

      Customer Reviews

      21 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      TINA W

      5 stars

      04/12/2022

      Just a shout out to ********************* and ***************** and the rest of the team thanks for working to get us the best refi possible always nice and professional every step of the way.

      Local BBB

      BBB Mountain West

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