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BBB Accreditation

A BBB Accredited Business since

BBB has determined that iFreedom Direct Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for iFreedom Direct Corporation include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 15 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

15 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 12
Total Closed Complaints 15

Customer Reviews Summary Read customer reviews

4 Customer Reviews on iFreedom Direct Corporation
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 1
Negative Experience 2
Total Customer Reviews 4

Additional Information

BBB file opened: August 09, 2001 Business started: 12/28/1995 Business started locally: 12/28/1995 Business incorporated 12/28/1995 in UT
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

NMLS

www.nmlsconsumeraccess.org

Type of Entity

Corporation

Business Management
Mr. Robert M. Taylor, General Counsel/VP Mr. Kevin Gates, President & CEO Mr. Terry Turville, CFO
Contact Information
Principal: Mr. Robert M. Taylor, General Counsel/VP
Business Category

Mortgage Brokers Loans Loan Modification

Licensing

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Nationwide Mortgage Licensing System and Registry (NMLS)

Check License Status:
www.nmlsconsumeraccess.org/EntityDetails.aspx/COMPANY/3122

Products & Services

iFreedom Direct Corporation ("iFreedom") is engaged in the business of originating and closing government mortgage loans. iFreedom is a direct lender, and does not work through brokers. iFreedom originates mortgage loans in almost all states. iFreedom limits its business to VA and FHA first mortgage loans. It owns the registered trademarks for iFreedom Direct® and Freedom Direct®.

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Customer Review Rating plus BBB Rating Summary

iFreedom Direct Corporation has received 4.63 out of 5 stars based on 4 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.