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A BBB Accredited Business since
BBB has determined that Mr. Mac meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Mr. Mac include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Stan Christensen, President Mr. Scott Christensen, Vice President Mr. Wayne Ware, Controller
Mens Clothing & Furnishings - Retail
Alternate Business NamesMac's of Midvale Inc Macs of Orem Inc Mr. Mac's
Products & Services
This company offers mens clothing retail, suits, sport coats, slacks, shoes, accessories
1309 N Main St Ste 80
Logan, UT 84341 (435) 753-0020 (888) 453-0020 Directions
160 E South Temple
Salt Lake City, UT 84111 (801) 355-6443 (888) 601-0669 Directions
1706 S 500 W Ste 106
Woods Cross, UT 84010 (801) 292-1236 (888) 871-4393 Directions
1986 N Hill Field Rd Ste 1A
Layton, UT 84041 (801) 614-1366 (888) 663-7039 Directions
36 S State St
Salt Lake City, UT 84111 Directions
3651 Wall Ave Ste 1194
Ogden, UT 84405 (801) 627-3152 (888) 350-5518 Directions
5690 S Redwood Rd
Salt Lake City, UT 84123 (801) 966-6400 (801) 966-1321 (888) 676-2201 (801) 355-6472 Directions
575 E University Pkwy Ste 36
Orem, UT 84097 (800) 438-0361 (801) 224-4520 Directions
62 N 600 W Ste 1 # F-1
American Fork, UT 84003 (801) 492-9400 (801) 792-9400 Directions
7208 Union Park Ave
Midvale, UT 84047 (801) 968-1766 (801) 566-9537 Directions
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Additional Phone Numbers
- (801) 966-1321(Phone)
- (888) 676-2201(Phone)
- (801) 355-6472(Phone)
Additional Email Addresses
- - Communication/Mass Email
- - eQuote
- - Technical Support
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|12/28/2015||Problems with Product/Service | Complaint Details Unavailable|
Problems with Product/Service
Read Complaint Details
Complaint: Mr Mac doesn't honor their lifetime tailor policy or help out a customer when pants have been ripped. Their answer to both problems is buy a new suit. I had a couple of suits that I bought from Mr. Mac before my mission in 2001. The suits were old but in great condition as I wore them each about 1 dozen times before trying to get them altered in 2010. They informed me that the suits were too old and they couldn't be tailored anymore. They wouldn't even look at them because they heard when I had purchased them even though they offer a lifetime of alterations. So even after I was hesitant to purchase new suits, I did buy two new suits from them in 2011. After two years I had an accident while wearing my suit pants and they ripped. I went back to Mr Mac hoping to buy a new pair of pants and was mocked by the answer of having to yet again buy a new suit. It seems like the general answer to any problem at Mr. Mac is to buy a new suit and they offer no help to any problem that arises. They don't even stay true to their lifetime offer of alterations. I have been dissappointed with the customer service and don't have much confidence with how they do business. They have seen both of these problems before as they almost laughed at me for thinking I could buy new pants. It seems to me that this is a problem that could easily be fixed, as many others have had to have had similar situations to both of these.
Desired Settlement: It would be nice if they could honor their lifetime alteration on the two suits that I have already purchased and sell me a new pair of suit pants to go with the suit coat that I already have.
Business Response: Initial Business Response /* (1000, 9, 2014/01/15) */ Contact Name and Title: **** ********** Manager Contact Phone: XXX-XXX-XXXX The manager of the Bountiful store called Mr. ******** on Monday, 1/13/14 at 6:00 p.m. and got his voice mail. His message was that he heard Mr. ******** was unhappy with the service he received and that he wanted to discuss the problem personnally and resolve the issues. He requested Mr. ******** call him back. To this point Mr. ******** has not returned the managers call. We gladly alter clothing for customers where possible and practicle. ie; We can only let out clothing where material exists. We can not take in clothing past a certain amount. Most suits come nested with 1 coat and 1 pant and additional pants are not available from the manufacturer to replace torn or worn pants.