BBB Business Review

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This business is not BBB accredited.

Survey Sampling International, LLC

Phone: (801) 373-7735 Fax: (801) 379-0672 3300 N Ashton Blvd Ste 350, Lehi, UT 84043 View Additional Email Addresses http://www.opinionology.com View Additional Web Addresses ! There is an alert on Survey Sampling International, LLC !


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Survey Sampling International, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 109 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

109 complaints closed with BBB in last 3 years | 43 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 31
Billing/Collection Issues 6
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 70
Total Closed Complaints 109

Additional Complaint Information

Consumers allege that when they try to redeem points/cash owed their account states that their account is “frozen due to data concerns” or the accounts are deleted all together.  This appears to happen when cash balance is around $10.
BBB has brought these concerns to the attention of the business but have not yet received a response.

Customer Reviews Summary Read customer reviews

1 Customer Review on Survey Sampling International, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: January 08, 2003 Business started: 01/01/1987 Business started locally: 01/01/1987 Business incorporated 06/21/1991 in UT
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Susan Evans, Business Contact
Contact Information
Principal: Ms. Susan Evans, Business Contact
Business Category

Market Research & Analysis Business Services - General Market Survey Companies Economic Research & Analysis

Alternate Business Names
Opinion Outpost
Additional Information

Because of limitations in the jurisdiction of the FTC and FCC, calls from or on behalf of political organizations, charities, and telephone surveyors are permitted under the Do Not Call National Registry Program, as are calls from companies with which you have an existing business relationship, or those to whom you've provided express agreement in writing to receive their calls.

Western Wats does maintain an internal "do not call" list that they will add your number to, if you ask.


Customer Review Rating plus BBB Rating Summary

Survey Sampling International, LLC has received 4.4 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.