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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Doba meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Doba include:

  • Length of time business has been operating
  • Response to 197 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

197 complaints closed with BBB in last 3 years | 74 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 46
Billing/Collection Issues 64
Delivery Issues 1
Guarantee/Warranty Issues 10
Problems with Product/Service 76
Total Closed Complaints 197

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Doba
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: July 02, 2003 Business started: 10/01/2002 in UT Business started locally: 10/01/2002 Business incorporated 10/01/2002 in UT
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Orem BL
56 N State St Rm 114, Orem UT 84057
www.orem.org
Phone Number: (801) 229-7052

Type of Entity

Corporation

Business Management
Mr. Matt Bailey, Company Contact
Contact Information
Customer Contact: Mr. Matt Bailey, Company Contact
Business Category

Mailing Services - Drop Shipper Internet Shopping

Alternate Business Names
ProductSourcing.com Simple Source

Customer Review Rating plus BBB Rating Summary

Doba has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A-.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 1530 N Technology Way # 2300

    Orem, UT 84097 (801) 765-6116 (800) 383-6695 +877-321-DOBA

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/20/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I could have selected 4 or 5 reasons as the Nature of my complaint. Product & Service Issues, False Advertising Issues. This company is just a SCAM plan and simple. They trick you into signing up, there is NO option on there website under "Account" to cancel this so called FREE trial. I had to chat with someone to find out how to cancel my account. The I had to call. All legitimate online businesses have links to close your account under account info. This company knows they sell overpriced items as wholesale, yet you could buy those items retail cheaper. For that reason alone they know customers/members are not going to be happy. So they make it difficult to cancel your account. Then refuse to give you a refund. I called when I seen the charge on my bank statement. They told me & Bank of America on a 3way call that I am going to get a full refund. I will update this complaint if that happens. HOWEVER, I would NEVER recommend this company to someone wanting to start a business online.

Desired Settlement: Full Refund of $59.95

Business Response:

Dear Ms. S****,

As you mentioned in your complaint, you already were told you would receive a refund. The confirmation number of that refund of $59.95 was **********. It was issued on 7/15/2015, but there is usually a processing time of 3 to 5 business days in order to access those funds again. Your bank should have a record of that as well as they were included on the phone.

You mention in your complaint various topics that I would like to also address. Those topics include the value of the service, the wholesale pricing, the cancellation policy, the location of the “Cancel” link within your trial account, and the refund policy. These topics are all important and deserve their own consideration. I will discuss these topics below.

The first topic I would like to discuss is the value and use of the Doba membership. The value and use of the Doba membership must be understood first, in order to understand other concerns.

Doba’s purpose is to help retailers source products easily. This means that by starting a membership, one quickly source a lot of products and may sell them online immediately. The products are all drop-ship-able—meaning that one is not required to have physical stock on hand to sell the products; they will be shipped directly from the supplier or manufacturer to the end consumer. The service is valuable due to the savings: rather than having a warehouse, overhead costs, many employees, etc., one could simply earn money selling the products online through shopping channels like eBay and Amazon and provide a large array of unique or niche items.

Doba Guarantees the lowest drop shipping wholesale price. If someone finds a better price than Doba’s wholesale price through another drop shipper, not only will Doba give that retailer 2 months free of access, Doba will also pursue getting the same price for that exact item.


Also, Doba provides tools necessary to help quickly and efficiently list and sell items on hundreds of shopping channels. The tools include the Elite Seller Report, Data Export Tool, Order Report Tool, Partner APIs in order to integrate your account with a website or related service, published and archived Education, and live webinars. Doba provides live, in house, Customer Service 11 hours a day
(7:00am to 6:00pm Mountain Time), Mondays through Fridays via phone, chat, and email.

The second topic is the wholesale pricing. The pricing of the products is a wholesale price for a single item. There is no overhead as you are not buying in bulk. Stores like Staples purchase huge quantities of items in order to ensure low cost and that margins pay for their overhead in warehousing, paying employees, benefits, and paying rent or for property. That is—not to mention—the fact that shipping costs dramatically decrease when shipping to a physical store and requiring the customers to physically move the product from the shelves to their homes. Doba, on the other hand, warehouses the items and ships them directly to your customer’s home.

The reality of drop shipping is that product prices are generally not the lowest. They are competitively priced and in fact, they are the lowest drop ship wholesale prices through Doba. Doba can guarantee the lowest drop ship wholesale prices, but not the lowest wholesale prices. Big box stores like Best Buy, Walmart, Target, Staples, etc. can purchase on a lower tier of wholesale pricing than what Doba can. Wholesale pricing tiers work as follows: Tier 1 for single items; Tier 2 for small cases; Tier 3 for small to medium cases; Tier 4 for medium cases; Tier 5 for large cases; and Keystone for large orders of cases. If the company has enough buying power, sometimes they can work out a special deal for lower-than-Keystone pricing. Walmart has done that with a number of products to ensure they have the lowest price.

When you work out the math, Doba provides a great value though. You don’t have to pay for supplier relationships. You don’t have to purchase in bulk. You don’t have to warehouse the items. You don’t have to have employees. You don’t have to pay for a physical store or location to sell in. You don’t have shrinkage... There are many more things that could be added to the list. Doba’s membership is to help you quickly and easily source products that can be immediately listed for sale online. As the catalog comes with support and an ever-increasing amount of education and listing resources, the value is increasing and modifying with the advances in technology and marketplace.

The third topic you mentioned was the cancellation policy. That policy is outlined in our Terms of Use (https://www.doba.com/site/terms/) and Fees and Cancellation Policy (https://www.doba.com/site/fees/). The applicable portions state the following:


Membership and billing

You can find the specific details regarding your purchase and billing with Doba at anytime by clicking on the “Billing Information” link within the “Settings” section located at the top of the pages of the Doba website; you must be “logged in” to view this section.

Free Trials

We encourage the use of our service through free trials. To view the specific details regarding your free trial, if any, click on the “Settings” link located at the top of the Doba website page; you must be “logged in” to view this section.

Free trials are only available to first time customers of the Doba service and cannot be combined with any other free trial offer. Only one free trial may be redeemed by a retailer or retailer's organization and its agents. You must have Internet access and a valid form of currently-accepted payment such as a credit card, debit card, or alternative valid form of currently accepted payment (“Payment Method”) to redeem a free trial offer. Upon registering for your free trial, your Payment Method may be authorized up to the term of service for which you joined. In some instances, your available balance or credit limit may reflect the authorization; however, no charges will be made against the Payment Method unless you do not cancel prior to the end of your free trial period. The day you start your trial is considered 'Day 1' of the trial, regardless of the time of day you register. Please note, Doba uses the Mountain Standard time zone (MST) to calculate all free trial periods.

We will begin billing your Payment Method for subscription fees corresponding to your subscription program on a yearly or monthly basis plus any applicable tax at the end of your free trial period unless you cancel prior to the end of your free trial. You may not receive a notice from us that your free trial has ended or that your paying subscription has begun. YOU MUST CANCEL PRIOR TO THE END OF YOUR FREE TRIAL OFFER TO AVOID CHARGES TO YOUR PAYMENT METHOD. For subscriptions, we will continue to bill your Payment Method on a monthly or yearly basis for your subscription program until you cancel. You may cancel your subscription at anytime. We offer a number of subscription programs, including special promotional programs with differing pricing, length of subscription terms, and bundles. Some of these promotions are offered by third parties in conjunction with the provision of their own products and services. We are not responsible for the products and services provided by such third parties. We reserve the right to modify, terminate or otherwise amend our offered subscription programs.

If you are contacted by a sales agent within your free trial and agree to a charge for a promotional membership, your free trial is void the moment you accept the charge.

Billing

By using the Doba service, you are expressly agreeing that we are permitted to bill you a recurring monthly or yearly subscription fee, any applicable tax and any other charges you may incur in connection with your use of the Doba service. As used in these Terms of Use, “billing” shall indicate either a charge or debit, as applicable, against your Payment Method. The subscription fee will be billed at the beginning of your subscription and on each monthly or yearly renewal thereafter unless and until you cancel your membership. Click on the “Billing” link on the “Settings” page to see the commencement date for your next renewal period. We will automatically bill or attempt to bill your Payment Method each month or year on the calendar day corresponding to the commencement of your membership. In the event your membership began on a day not contained in a given month, we will bill or attempt to bill your Payment Method on the last day of such month. For example, if you became a paying member on January 31st, your Payment Method would next be billed or attempted to be billed on February 28th. All fees and charges are nonrefundable. We may change the fees and charges in effect, or add new fees and charges from time to time, but we will give you advance notice of these changes by e mail or to your account upon login. If you want to use a different Payment Method or if there is a change in your credit card validity or expiration date, you may edit your Payment Method information by clicking on the “My Account” button, available at the top of the pages of the Doba website. If your Payment Method reaches its expiration date, your continued access of the service constitutes your authorization for us to continue billing that Payment Method. If Doba attempts to bill your Payment Method and does so unsuccessfully, you grant Doba the right to attempt to process and bill your Payment Method for up to 180 days as well as bill your Payment Method for any unsuccessful accruing billings during such time.

Automatic Renewals

Your Doba subscription will be automatically renewed on a monthly or yearly basis. For your convenience, we will bill the monthly or annual subscription fee plus any applicable tax to the Payment Method you provide to us during registration (or to a different Payment Method if you change your account information). Your membership will automatically renew for successive monthly or yearly subscriptions, without prior notice to you, unless and until you cancel your membership or we terminate it. You must cancel your membership before it renews each month or year in order to avoid billing of the next month's/year's subscription fees to your Payment Method. You are not eligible to receive refunds once your Payment Method has been billed.

Cancellation

You may cancel your subscription to Doba during regular business hours, Monday through Friday 7:00 AM to 7:00 PM, Mountain Time, by calling ************. WE DO NOT PROVIDE REFUNDS OR CREDITS FOR ANY PARTIAL-MONTH or YEAR SUBSCRIPTION PERIODS. We reserve the right to terminate your account for any or no reason.

Doba makes a concerted effort to provide information in easily to read language and to capitalize portions that must be made clear. These were the terms that you agreed to before even starting your free trial. You actually agreed to them a second time when you logged in after the initial sign up. We do that as a reminder.

The fourth topic you mentioned was the location of the “Cancellation” link in your trial account. This is actually located where you mentioned: in the “My Account” section. On the main page there, there is a section showing what is included in your trial access. There is a link found within the section that states “Need to cancel your trial?” When you click on the link it asks you to fill out a survey with 4 questions. When you complete it, your account is canceled and you receive email confirmation of that cancellation with a confirmation number.

The fifth and final topic listed in your concerns was the refund policy. Doba does not provide refunds for partial month or partial annual memberships apart from the 3-Day Right-of-Rescission policy which is governed by the FTC. This refund policy is a business decision. Every business has the right to develop and enforce a policy in terms of refunds. This topic is outlined in our Terms of Use and is actually stated above in the cancellation policy copied from our Terms of Use.

It is unfortunate that you had a bad experience. That is not something we wish on anyone. We would like to provide you with an opportunity to try the service again and are willing to provide a free month of access. If you would like to take advantage of that, please call into our Customer Service team at ************ and simply request it. Any of the representatives that answer will be able to provide that to you.

Regards,
Matt B*****
Senior Account Manager
Doba Enterprise

Consumer Response:  
Like I stated, I was in the process of filling this form out while on a 3-way call with Bank of America & Doba. Had it not been for Bank of America's assistance, DOBA was NOT going to give me a refund. 

I left this complaint open until I actually SEEN my refund in my account.
My advice is to avoid this company, their products are way over price and their are plenty of wholesale sellers out there who dropship items without any membership fees. 
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Sharon S****

7/16/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: They charge during a free trial. They do not refund for unused services.

Desired Settlement: Refund of unused service.

Business Response:

Ms. F******, 

I have read your concern and thoroughly reviewed your account. I would like to discuss it in detail. I will provide detailed information about what has occurred on your account as well as Doba policies. The issues at hand are the value and use of the Doba membership and membership charges.

The first topic I would like to discuss is the value and use of the Doba membership. The value and use of the Doba membership must be understood first, in order to understand other concerns.

Doba’s purpose is to help retailers source products easily. This means that by starting a membership, one quickly source a lot of products and may sell them online immediately. The products are all drop-ship-able—meaning that one is not required to have physical stock on hand to sell the products; they will be shipped directly from the supplier or manufacturer to the end consumer. The service is valuable due to the savings: rather than having a warehouse, overhead costs, many employees, etc., one could simply earn money selling the products online through shopping channels like eBay and Amazon and provide a large array of unique or niche items.

Doba Guarantees the lowest drop shipping wholesale price. If someone finds a better price than Doba’s wholesale price through another drop shipper, not only will Doba give that retailer 2 months free of access, Doba will also pursue getting the same price for that exact item.

Also, Doba provides tools necessary to help quickly and efficiently list and sell items on hundreds of shopping channels. The tools include the Elite Seller Report, Data Export Tool, Order Report Tool, Partner APIs in order to integrate your account with a website or related service, published and archived Education, and live webinars. Doba provides live, in house, Customer Service 11 hours a day, Mondays through Fridays via phone, chat, and email.

You mention in your complaint that Doba charged you during your free trial. Upon investigation of your account, I see that your 7-day free trial started on April 20th, 2015 and then, once it ended you paid $59.95 for the monthly subscription on April 27th, 2015. As you did not request to cancel your account until June 29th, we did not cancel the account until then. As confirmed over the phone, the cancellation is not retroactive; it provides access for the time paid and expires at the end of that period. In your case, the account was in a monthly membership and the renewal would have been on 7/27, but that cancellation stopped the renewal and modified it to be the expiration date for your account.

The next concern you mentioned was that Doba does not refund unused services. This is true. We provide our services to you for that membership fee. Activity and use of the account is entirely determined by you and your schedule. “Use” on the account can be defined in many different ways. One of the main ways we determine use is by logins. We show that you have logged in a total of 12 times over the past 3 months. We would consider that to be active use in the account.

The membership fees that Doba charges are similar to a gym membership. You are paying for the access, but you are not forced to use it. The cancellations are not retroactive and refunds are not provided for time unused. The funds paid for the service are used to maintain the services and pay employees helping you with orders, having a functional catalog and tools to help you list items for sale and make sales online.

The terms shared here are also found in our Terms of Use, to which you agreed on April 20th, 2015 when you started your membership. https://www.doba.com/site/terms/ https://www.doba.com/site/fees/ https://www.doba.com/site/privacy/ https://www.doba.com/site/lowest-wholesale-price/

If you are interested in giving this another try, we could give you 1 month free of access on top of the time you have already purchased. If this is something you would like to pursue, please call our Customer Service team and make that request. Their phone number is ************ and they are available between 7am and 6pm Mountain Time, Mondays through Fridays except for major holidays.

Regards,
Matt B*****
Senior Account Manager
Doba Enterprise

7/13/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: trail membership was not cancelled as requested

Desired Settlement: refund of membership fee

Business Response:

Ms. F******, 

I have read your concern and thoroughly reviewed your account. I would like to discuss it in detail. I will provide detailed information about what has occurred on your account as well as Doba policies. The issues at hand are the value and use of the Doba membership and qualifications for a refund.

The first topic I would like to discuss is the value and use of the Doba membership. The value and use of the Doba membership must be understood first, in order to understand other concerns. 

Doba’s purpose is to help retailers source products easily. This means that by starting a membership, one quickly source a lot of products and may sell them online immediately. The products are all drop-ship-able—meaning that one is not required to have physical stock on hand to sell the products; they will be shipped directly from the supplier or manufacturer to the end consumer. The service is valuable due to the savings: rather than having a warehouse, overhead costs, many employees, etc., one could simply earn money selling the products online through shopping channels like eBay and Amazon and provide a large array of unique or niche items.

Doba Guarantees the lowest drop shipping wholesale price. If someone finds a better price than Doba’s wholesale price through another drop shipper, not only will Doba give that retailer 2 months free of access, Doba will also pursue getting the same price for that exact item.

Also, Doba provides tools necessary to help quickly and efficiently list and sell items on hundreds of shopping channels. The tools include the Elite Seller Report, Data Export Tool, Order Report Tool, Partner APIs in order to integrate your account with a website or related service, published and archived Education, and live webinars. Doba provides live, in house, Customer Service 11 hours a day, Mondays through Fridays via phone, chat, and email.

Your concern as listed in your complaint is that the “trial membership was not cancelled as requested.” Upon review of your account, I have found that you started a 7-day free trial on 6/26/2015 and requested to cancel the account via email on Saturday 6/27/2015. You stated the following: “Cancel my subscription now. june 27,2015.” We did not see that email until Monday 6/29/2015 and promptly responded with the following message:

To: ************@live.com
Cc: 
From: ********@doba.com
Contact: earnestine f******
Sent By: Chelsea R******

Hi earnestine, 

Please note that we are unable to process cancellation requests via email or chat.

If you are still within your trial period, you may have the option to cancel online by logging into your account, click on your name at the top of our web pages and then select the My Account link in Doba. This is only available during the trial. If you have been billed, you must call to cancel.

As noted in our Terms of Use, you would cancel by calling **************.  If calling from another country, please check with your phone company as to what international code to use with the provided phone number to call to USA. The 877 is a toll free number. You can also search online for the international prefix numbers to call from your country to the USA. Member Services is available between the hours of 7 AM and 6 PM USA Mountain Standard Time (MST), Monday through Friday (except holidays).

This policy is outlined in the Terms of Use which you have accepted when you became a member. See the Terms of Use by clicking on the Terms of Use link at the bottom of most Doba web pages or on the following links. And can also be viewed prior to signing up for a Doba trial.

http://www.doba.com/site/fees.html
http://www.doba.com/site/terms.html 

As a business policy, Doba has decided to allow trial cancellation via one of 2 methods: 1) cancel the trial within the account in the "My Account" section or 2) by calling in to our Customer Service team (************). They confirm membership details in order to verify account ownership. Doba does not honor cancellation requests via email.

As of yet, you have not called in to cancel your membership. However, I have canceled the renewal on it for you. The $59.95 paid on 7/3/2015 provides you access up until 8/3/2015. At that point the account will promptly expire at 12:01am on 8/3/2015. The confirmation number is **********. You will receive a similar confirmation via email at your ************@live.com email address. 

If you are in need of assistance with your account or the tools available there, our Customer Service team can help you via phone, email or chat. The phone number is ************ and phone support is available from 7am to 6pm Mountain Time, Mondays through Fridays, except for major holidays. Email support is also available at *******@doba.com. Emails will always be received, but emails are only responded to during business hours (7am to 6pm Mountain Time, Mondays through Fridays, except for major holidays). The third and final method of support is to chat with our Customer Service reps. The chat is found in the lower right-hand corner of each page when you are logged into your account.

Regards,
Matt B*****
Senior Account Manager
Doba Enterprise

Consumer Response:  
Complaint: ********

I am rejecting this response because:

Sincerely,

Earnestine F******

Consumer Response: If cancelled before the membership trail was over. Phone number failed call back in one hour message Answer machine tried to give cancellation instructions I did try that did not see cancel button. Refund total amount 

7/8/2015 Problems with Product/Service
6/23/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Doba refuses to give my money back 599.00 because their saying a clause in the policy client most get into their website 4 times a week fora year and iI did not do that because their prices and business practices were confusing and frustrating.

Desired Settlement: I want my money back

Business Response:

Dear Ms. ****, 

I have read your concern about the Money Back Guarantee and would like to discuss it in detail. I will provide detailed information about what has occurred on your account as well as Doba policies. The major issues at hand, as delineated in your concern are the value and use of the Doba membership and qualifications for a refund through the Money Back Guarantee. 

The first topic I would like to discuss is the value and use of the Doba membership. Knowing the value is important to every aspect of what Doba does. As a result, the value and use of the Doba membership must be understood first, in order to understand the rest of the concerns.

Doba’s purpose is to help retailers source products easily. This means that by starting a membership, one quickly source a lot of products to sell online immediately. The products are all drop-ship-able—meaning that one is not required to have physical stock on hand to sell the products; they will be shipped directly from the supplier or manufacturer to the end consumer. The service is valuable due to the savings: rather than having a warehouse, overhead costs, many employees, etc., one could simply earn money selling the products online through shopping channels like eBay and Amazon and provide a large array of unique or niche items. 

Doba Guarantees the lowest drop shipping wholesale price. If someone finds a better price than Doba’s wholesale price through another drop shipper, not only will Doba give that retailer 2 months free of access, Doba will also pursue getting the same price for that exact item. 

Also, Doba provides tools necessary to help quickly and efficiently list and sell items on hundreds of shopping channels. The tools include the Elite Seller Report, Data Export Tool, published and archived Education, and live webinars. Doba provides live, in house, Customer Service 12 hours a day, Mondays through Fridays via phone, chat, and email. 

Last, but not least, Doba provides a Money Back Guarantee on the Annual, Multi-year, and Lifetime memberships. This is to help a retailer feel confident and secure in utilizing this membership. The way it works is that a retailer would either log in 4 times a month for the term of the membership (or for 2 years if a lifetime membership) or place 1 product order a month for the term of the membership. It can be a combination of the two as well. The purpose is to show Doba that you have given the membership a full faith effort. Conversely, if the retailer does not meet those qualifications, he or she does not qualify for the Money Back Guarantee nor refund. 

The second topic is qualifications for a refund through the Money Back Guarantee provided by Doba. The Money Back Guarantee as described in Doba’s Terms of Use is:

We are so confident with our service that we offer a 100% money back guarantee if you are unable to recoup on your initial purchase in product sales within 12 months of your annual membership. We require that you have logged in to your Doba account at least four times per month OR that you have placed at least one product order a month. We also ask that you spend at least 5 hours a week on your business and that you have attempted to work with us to resolve any issues prior to a refund request. 

This means that one can rest assured that if they use the membership, but do not recuperate the purchase price, one can get a full refund through this guarantee. However, it also means that if one does not follow the guarantee guidelines, then one does not qualify for a refund.

The following are the logins and orders as logged on your account:

Date                Time                Outcome         IP Address     Instances
2015-03-09  12:21:34       Successful      *************          1
2015-01-14  06:35:20       Successful      *************          1
2015-01-13  11:01:12       Successful      *************          1
2015-01-12  20:48:27       Successful      *************          1
2015-01-08  08:30:21       Successful      *************          1
2014-12-31  11:02:10       Successful      *************          1
2014-12-30  13:31:35       Successful      *************          1
2014-12-27  11:05:36       Successful      ************            1
2014-12-18  10:20:05       Successful      *************          1
2014-12-07  13:34:37       Successful      *************          1
2014-11-26  10:00:19       Successful      ************            1
2014-11-24  11:26:10       Successful      *************          1
2014-11-21  18:28:45       Successful      *************          1
2014-11-19  10:34:55       Successful      *************          1
2014-11-10  13:09:19       Successful      *************          1
2013-12-02  17:55:53       Successful      *************          1
2013-12-01  17:44:56       Successful      *************          1
2013-11-12  22:09:25       Successful      *************          1
2013-11-12  17:50:20       Successful      *************          1
2013-11-11  20:05:53       Successful      *************          1
2013-11-08  15:16:14       Successful      *************          1
2013-11-07  07:16:14       Successful      *************          1
2013-11-05  11:10:21       Successful      *************          1

The months that disqualify you for a refund through the Money Back Guarantee are December 2013, January 2014, February 2014, March 2014, April 2014, May 2014, June 2014, July 2014, August 2014, September 2014, and October 2014. Unfortunately, it is not a single month or even two months that we could overlook. They are a substantial amount of the year that Doba would not consider as a full faith effort.

At this point your account has expired as you did not renew. Doba will not provide a refund as one is not warranted. However, if you are willing to give Doba another shot, we will give you 1 month of access for free. To take advantage of that, simply contact our Customer Service team and request the free time. They are available via phone (************) or email (*******@doba.com) from 7am to 7pm Mountain Time, Mondays through Fridays, except for major holidays. 

Regards,
Matt ******
Senior Account Manager
Doba Enterprise

6/17/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I was offered a free trial period on may 26th. I was unhappy customer with Doba services, as they promised low prices and good products, but the prices are not competitive and high shipping charges, i cant use their services, as they didn't met their promises. I tried to call to Doba 29, 30, 31 of May, but there was no answer. I tried to cancel by their requirements by calling by phone to their customer services. I didn't received any emails or warnings about charging money from mine account. What i need to receive from each suppler before charging from mine account. They charged me $59.95 on the 2nd of June, but in bank statement it appear only at 05th of June. So i thought that Doba saw my phone number in their customer support and cancelled the account. After that i wrote to Doba 3 emails and didn't received any answer, only answers that customer support will contact me soon. That $59.95 is a week's worth of groceries for me and my family, i am growing two little girls alone and for me it is very big money. Doba is literally taking food out of my two little daughters mouth. I need that money back in my account. Respectfully, Rasa **********

Desired Settlement: I would like my $59.95 back in my account.

Business Response: Dear Ms. **********,

Your Doba account was canceled today and you were refunded the $59.95. It is unfortunate that you felt the need to reach out to us via the BBB to resolve this issue, when in fact we went above our terms of use and resolved it as you asked. The confirmation number for that refund is **********. You should see that refund within 3 to 5 business days.
Regards,
Matt ******
Senior Account Manager
Doba Enterprise

6/12/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My name is Nancy and on October 7, 2014 I was sold services over the telephone by a telemarketer who was with your company, Doba. He upsold me services in relation to a prior business opportunity that was sold to me by a different affiliated telemarketing company. I tried to cancel services on May 9, 2015 and asked for a refund as well. I have not heard from Doba as of June 1, 2015. These services amounted to $599.99 and was paid for on October 7, 2014 with a credit card. I do have the transaction ID # in my records. According to the contract, I was to receive a one year subscription to Doba Pro which included catalog access, pro supplier access, customizable catalog data, data export, elite seller reports, premium education and live support access. The telemarketer initiated the phone call. During the sales call, the telemarketer told me that purchasing their services that day would save me hundreds of dollars because of the special discount offered that day. According to the salesperson, I would be able to list products from their website onto my website, increase the price and make money. He told me that this was a good site for beginning business owners because the products are already there and I would not need to contact dropshippers and that their service would help my prior purchase be successful. At this time, the telemarketer had not properly informed me of their intentions, I did not know where he was calling from and I was still unaware of the cost of their service. Towards the end of the call, I finally inquired about the price of their service which normally sold for $809.55. If I purchased that day the price would be $599.99 because of the discount offered that day. I requested time to think about my decision and was told that the discount would not be honored the next day. According to the telemarketer, this was a great opportunity and I needed to purchase their services in order for my business to succeed. To this day of June 1, 2015, my business has not benefitted from services provided by Doba. I thought I was purchasing a service where ample baby products would be immediately available so I could list them on my website while looking for and solidifying dropshippers of my own. The telemarketer failed to inform me that there were limited amounts of baby products I would have access to. When accessing Dobas website, it is confusing and unclear what products I have access to. Coaching was not offered and the tutorials were of little help. When speaking to customer support and asking for assistance, I was told to view the tutorials again. I was lead to believe that these services would be beneficial to the business opportunity I had purchases but there was little support to help me utilize the services. As a result of their lack of support, I have not used their service at all. They were okay with taking my money and not very helpful with understanding the product I had purchased from them.

Desired Settlement: The services offered by Doba were completely different from what I was told over the phone by the telemarketer and is in no way worth $599.99. These services were sold to me through high pressure scare tactics that exaggerated the necessities of the services and took advantage of my lack of knowledge in starting a business by not adequately disclosing all the proper information about their service. I am extremely unsatisfied with their service and support. There is a great lack of value in the service provided by Doba. I am requesting a full refund in the amount of $599.99.

Business Response:

Dear Ms. ********,

I have read your concerns and would like to discuss them in detail. I will provide detailed information about what has occurred on your account as well as Doba policies. The major issues at hand are the available products, help and ******* available for your account, and finally—as requested in your resolution—a refund.

The first topic I would like to discuss is the value and use of the Doba membership. Knowing the value is important to every aspect of what Doba does. As a result, the value and use of the Doba membership must be understood first, in order to understand the rest of the concerns.

Doba’s purpose is to help retailers source products easily. This means that by starting a membership, one can quickly source a lot of products to sell online immediately. The products are all drop-ship-able—meaning that one is not required to have physical stock on hand to sell the products; they will be shipped directly from the supplier or manufacturer to the end consumer. The service is valuable due to the savings: rather than having a warehouse, overhead costs, many employees, etc., one could simply earn money selling the products online through shopping channels like eBay and Amazon and provide a large array of unique or niche items.

Doba Guarantees the lowest drop shipping wholesale price. If someone finds a better price than Doba’s wholesale price through another drop shipper, not only will Doba give that retailer 2 months free of access, Doba will also pursue getting the same price for that exact item.

Also, Doba provides tools necessary to help quickly and efficiently list and sell items on hundreds of shopping channels. The tools include the Elite Seller Report, Data Export Tool, published and archived Education, and live webinars. Doba provides live, in house, Customer Service 12 hours a day, Mondays through Fridays via phone, chat, and email. Chat is available in the lower right-hand corner of every page of your Doba account. The phone number is ************ ******. The email address is *******@doba.com. The hours of operation are 7am to 7pm Mountain Time, Mondays through Fridays except for major holidays.

The first concern that you mentioned was product related. There are a few topics to discuss in order to fully address this concern. Stock is not defined by Doba, but defined by the supplier. This means that if they want to test out an item or sell liquidated products the stock could be very volatile. Finding what type of demand they have for the products through Doba is an ongoing process. So, as the supplier gauges interest the stock normalizes at the need. Baby products are found in many categories of our catalog: Apparel, Shoes, and Jewelry; Books; Home, Garden, and Living; and Kids, Baby, and Toy—to name a few. Depending upon how you search for products, you can limit the results that appear. This is not a question of availability, but of knowing how our search filters and features work.

The second concern that you mentioned was the help and ******* available to you. Doba provides an “Education” section with articles and tutorials about sales, product sourcing, strategy, and ordering. Also, Doba provides a “Help Center” section with archived information as well as frequently asked questions and resources to help answer your questions. Education and ******* are very important to Doba and as a result we have provided a chat feature in the lower right-hand corner of every page of the account.

As a matter of policy, Doba reaches out to new retailers to welcome them to the service and walk them through the account and features available. We do that to first provide the welcome call, but also to let you know where, how, and when you can get *******. Customer Service provides those welcome calls so that you are already familiar with who they are if you need to call in and get help. A Customer Service representative called you the day after you purchased your membership (10/8/2014) and wanted to give you the welcome call, but you asked to call back later. That representative provided the phone number for Customer Service to you (###-###-####) during that phone call.

We honored your request to call back when you were ready for that welcome call. However, in stead of a call back for the walkthrough of the service, you called in to Customer Service 4 months later asking questions about Simple Source. It was a service that you purchased, but it is separate from the Doba membership. With the chat sessions and emails that you have had since then, you have requested billing information and how to sell on amazon or eBay and how to place orders. Each of those communications have been well documented and resolved.

We try our best to answer your questions and resolve your concerns, but you must assume a certain amount of responsibility for what has occurred. We only know your questions, when you communicate them with us. Likewise, we only know your concerns and frustrations with the service when you communicate them to us.

The final concern that you mentioned was that the service was not worth the $599.99 and that you would like a full refund. This is a subjective topic. In terms of the retail price for the service that you purchased, it was a fantastic deal. The Doba Pro membership is $89.95 a month. If you stayed on the monthly membership paying the $89.95 each month, that is $1079.40 over the course of a year. The retail cost for the annual Doba Pro membership is $809.55. With either of those costs compared to the $599.99, you save over $200.00.

In terms of what is provided and the potential for sales, the $599.99 is a great deal. There are 200+ suppliers, 8,000+ brands, and 2,000,000+ products, tools to help you get the product data from the catalog quickly, researching tools to help you quickly see the value of the item versus the cost through Doba, and much more. Considering the fact that many suppliers charge you an application fee in addition to paying for the product data, if you don't want to create your own proprietary data for the products (images, descriptions, content, etc.), you are getting a fantastic deal by going through Doba.

The membership has been available to you for nearly 10 months out of your annual membership. A refund is not warranted at this point. We can help you to use the service and we would be willing to even provide 2 additional months of access completely free of charge, if you feel it will help you. We simply ask that you call in to our Customer Service department and request those 2 free months and they will be added to your account.

Regards,
Matt B*****
Senior Account Manager
Doba Enterprise

 

5/26/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: After telling Doba I did not want to try and sell products that they offer and investing about 5000 dollars for rights to sell there products they said they would refund 2399 dollars of my investment. Doba agreed to refund 2399 dollars however I have not heard anything from them since. They do not ansewer my emails.

Desired Settlement: refund of 2399 dollars

Business Response: Dear Mr. *****,

Your coaching company promised the refund on your Doba account. We had our Client Success team reach out to you to try and help you with the service as a possible option. However, seeing as you were unwilling to work with us in that regard, we spoke with the coaching company and decided to honor that promise they made to you. The refund of $******** has been issued to you today. The confirmation number of that refund is **********. Although issued today, you will probably see that in your bank account within standard processing--usually 3 to 5 business days.
Now, your Doba account is actually not cancelled. It is still available and set on a lifetime membership. The refund, although not offered by Doba, was an agreement that we worked out with your coaching company. That agreement allows you to still get service through Doba including, but not limited to product access, order capabilities, Customer Service, etc.
Please contact us if there are any questions on your account. Customer Service is available via phone (************), email (*******@doba.com), and chat (in the lower right-hand corner of each page of Doba.com when logged in)
Regards,
**** ******
Senior Account Manager
Doba Enterprise

5/19/2015 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: I was introduced to DOBA via another company I was working with, receiving training to run a web-store. DOBA contacted me because of my being in that other program. They were very high pressured. I did not sign up at first, but later decided--based on the information they gave me--that it would be useful to become a member.Well, it turned out that much of what they had said about DOBA wasn't true in practice--I could not undersell other sellers at the prices they had on all the items I wanted to sell! Some of the items made no sense--no profit at all to be had!I ended up getting a refund from my training program and was supposed to get a refund from DOBA too, as they were somehow connected to the training I had signed up for. However, instead I received a call from DOBA, and stupidly agreed to try selling with DOBA on my own--w/o the work of creating a web-store. I stated throughout, and even wrote emails to the effect that, if this did not work, I still wanted to be allowed my refund--I did not want to try it without this assurance. They basically hemmed and hawed about this point, and I was anxious to be successful--they were offering some help to that end.The help turned out to be just as useless as the whole program had been all along, and after a few months, I wanted out. Needless to say, they did not honor the refund and they largely ignored me when I was unhappy.

Desired Settlement: I REALLY feel I deserve at LEAST a partial refund--we're talking $3999!! That's a lot of money. DOBA does offer a refund after two years and a lot of criteria being met. However, the thing is, I was DUE A REFUND-they basically strung me along. I did the work that the "extra help" had me do....and only lost money in the entire time with them (about 6 months total).If no refund is to be had, I just wanted it noted on their record that they do not provide a good service, & they are dishonest IMO

Business Response:

Dear Ms. **********, 

I have read your concerns and would like to discuss them in detail. I will provide detailed information about what has occurred on your account as well as Doba policies. The major issues at hand, as delineated in your concerns are the value and use of the Doba membership and qualifications for a refund through the Money Back Guarantee. 

The first topic I would like to discuss is the value and use of the Doba membership. The core of your concern is that in your opinion the program didn’t work as you understood and therefore you would like a refund. Knowing the value is important to every aspect of what Doba does. As a result, the value and use of the Doba membership must be understood first, in order to understand the rest of the concerns. 

Doba’s purpose is to help retailers source products easily. This means that by starting a membership, you one quickly source a lot of products to sell online immediately. The products are all drop-ship-able—meaning that one is not required to have physical stock on hand to sell the products; they will be shipped directly from the supplier or manufacturer to the end consumer. The service is valuable due to the savings: rather than having a warehouse, overhead costs, many employees, etc., one could simply earn money selling the products online through shopping channels like eBay and Amazon and provide a large array of unique or niche items. 

Doba Guarantees the lowest drop shipping wholesale price. If someone finds a better price than Doba’s wholesale price through another drop shipper, not only will Doba give that retailer 2 months free of access, Doba will also pursue getting the same price for that exact item. 

Also, Doba provides tools necessary to help quickly and efficiently list and sell items on hundreds of shopping channels. The tools include the Elite Seller Report, Data Export Tool, published and archived Education, and live webinars. Doba provides live, in house, Customer Service 12 hours a day, Mondays through Fridays via phone, chat, and email. 

Last, but not least, Doba provides a Money Back Guarantee on the Annual, Multi-year, and Lifetime memberships. This is to help a retailer feel confident and secure in utilizing this membership. The way it works is that a retailer would either log in 4 times a month for the term of the membership (or for 2 years if a lifetime membership) or place 1 product order a month for the term of the membership. It can be a combination of the two as well. The purpose is to show Doba that you have given the membership a full faith effort. Conversely, if the retailer does not meet those qualifications, he or she does not qualify for the Money Back Guarantee nor refund. 

The second topic is qualifications for a refund through the Money Back Guarantee provided by Doba. The Money Back Guarantee as described in Doba’s Terms of Use is: 

We are so confident with our service that we offer a 100% money back guarantee if you are unable to recoup on your initial purchase in product sales within 24 months of your lifetime membership. We require that you have logged in to your Doba account at least four times per month OR that you have placed at least one product order a month. We also ask that you spend at least 5 hours a week on your business and that you have attempted to work with us to resolve any issues prior to a refund request. 

This means that one can rest assured that if they use the membership, but do not recuperate the purchase price, one can get a full refund through this guarantee. However, it also means that if one does not follow the guarantee guidelines, then one does not qualify for a refund. 

That is the value of the Doba account in itself. 

In addition to the Doba lifetime account that you purchased, you also received a SimpleSource account (www.simplesource.com) and 5 curated inventory lists. These services were included as a special offer by Doba’s Customer Service Manager. 

SimpleSource is a service that can be used in conjunction with Doba to help one to source products that are not currently available through Doba or non drop-ship-able items. This service also helps retailers to make money through the use of affiliate marketing programs. The SimpleSource directory allows a retailer to, if not work with them as a retailer, at least send leads to the supplier by way of affiliate marketing. It is a great way to supplement income and work into a position of selling the products from the supplier directly. 

The curated inventory lists are a fairly new service that Doba has started providing since October 2014. These lists are curated—grouped together especially with specific needs that you define. It is a great way to immediately have items to sell online or fill a marketplace such as a website. 

At this point, a refund on your account would only be through the terms of the Money Back Guarantee, which were explained to you when you signed up for your Doba Account, and included in the Terms of Use at the time you signed up for your membership. Eligibility for the Money Back Guarantee on your lifetime membership would not be until September 2016. 

We recommend that you use the account and list items for sale. The reason being that you can profit and make much more than the membership fee you paid. Customer Service is available from 7am to 7pm Mountain Time, Mondays through Fridays, except for major holidays. The phone number for Customer Service is ************. The email address is *******@doba.com and the chat option is available in the Help Center section of your Doba account in the upper right-hand corner. 

Regards,
**** ******
Senior Account Manager
Doba Enterprise

Consumer Response:  
Complaint: ********

I am rejecting this response because:

My primary complaint was not about the value and use of a Doba membership, although, as I stated, I did not find much value in it (as evidenced by the fact that I only sold 2 -3 items in 6 months and that, at a loss after fees).  I still have some perfumes I bought through my Doba account that are listed on ebay (have been for months)--at the price I have them listed, I will lose money if they ever do sell :P  I imagine there are people who do well, but in the time I spent--and I worked hard and spent a lot of time listing items, and working through price lists etc...I had zero success.
My primary complaint was about the guarantee (the issues with the value and use were mentioned as they were unsatisfactory after I agreed to continue trying).  As you did in our emails when I was communicating with you, you keep bringing up the standard Doba guarantee. As I have explained repeatedly, I am not discussing that! I'll say it again: I was told I would receive a refund from Doba by the company that put us together--you all got my name from them- when they refunded me for my power seller training.  **** ****** contacted me by phone the next day--if you check the recorded call, I said quite clearly that I was only interested in giving it a separate go, IF I maintained the opportunity for a refund still. 
It irritates me that I was lied to, basically...if you have an issue with the fact that my seller training group told me you would refund me, you should take it up with them versus making me pay.

Sincerely,

***** **********

Business Response: Dear Ms. **********,

We have spoken with you via phone and have determined that we must make special accommodations for you given the circumstances. **** ****** will continue to provide details for remediation.
Thank you,
**** ******
Senior Account Manager
Doba Enterprise

5/13/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I was offered a two-week free trial period on April 9th. They did not meet their end of the agreement and charged me $59.95 before the free trial period was over and before I had time to cancel. When I called to cancel on morning of the 23rd, I had already been charged and they failed to credit my account. Their customer service rep said, "that is something we don't do." Really? The sales rep guaranteed a two-week free trial. She said I had two weeks from the time she called me, which was at 6:30 pm in the evening which is obviously after normal business hours. That is another complaint entirely. It is not right for them to charge me for something they agreed to and something I did not even want? Two-weeks is 14 days or 336 hours. Charging my credit card before anything less than that amount of time is wrong! I had every intention of cancelling. Don't call people in the evening unless you start the trial the next day. That is common courtesy. I was told that is what would happen. Normal business hours are 9 am to 5 pm. It seems exploitation and ambiguity is Doba's way to increase their bottom line? Is the company really that hard up? What Doba did was wrong! Why doesn't Doba just refund the money that they improperly took from my account. That $59.95 is a week's worth of groceries for me and my family. Doba is literally taking food out of my three children's mouths. I need that money back in my account. Respectfully, ****

Desired Settlement: I would like my $59.95 back in my account.

Business Response: Dear Mr. *****,

Your account was given a 14 day free trial as a special offer. That extended from April 9th through April 22nd. So when the billing occurred on April 23rd, that was done correctly. However, as you were calling in the same day it was billed, the billing should have been canceled and refunded to you. It is unfortunate that you had to reach out to us via the BBB to request that. I have issued the full refund of $59.95 today and you should see that in your bank account within standard processing--usually 3 to 5 business days. The confirmation number of that refund is **********.
Regards, 
**** ******
Senior Account Manager
Doba Enterprise

Consumer Response:  
Better Business Bureau:

If the money is refunded into my account within 3-5 business days I will be satisfied. However, in my dealings with DOBA, I am reluctant to close the case until I have seen evidence of that refund. May I contact you after I confirm the refund first? Maybe you have a way of making sure it actually happens. As of this date and time, I don't see a DOBA credit on my account. 

Respectfully,
**** *****

5/8/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: ******************@doba.com In 2012, with the account salesman who assured me that you carried many items that would make your company a great supplier, that I should check it out, and if I found that it was not helpful, I could request a refund of the membership fees at the end of the contract, all I would have to do is log in x4/month to be eligible. I agreed based on this guarentee and because this was a limited time offer so I had to make my decision quickly. Upon agreeing to form the business relationship, I accessed my account and began checking the items that you had to offer. I was interested in musical instruments, but the supply was low and there were no name brands that I was looking for, there were only basic items and the items were not what I needed. I called within 3 days to cancel and was told that I could not cancel, but to just log in x4/month and request the refund at the end. About a month later, I received a phone call from Customer Service to see how I was liking the membership. I explained to the Customer Service Representative that it was not what I was told and that I had already tried to cancel the membership. I confirmed with her that I would get a refund at the end of the contract by logging in x4/month and she confirmed it. I had continued to faithfully log in or at least attempt to log in every month. Several times there were issues regarding logging in and at first I contacted Customer Service to report the issues. Assuming everything was taken care of, I continued to attempt log-ins from several desktops, laptops, and mobile devices to ensure many log-ins every month. I called at the end of March 2015 to cancel the renewal of my membership and to request a refund. I was told that my membership would not end until April 4 and I would have to call back then. I asked if I could at least have the renewal canceled and the CSR stated that she would put it through for me. I received a confirmation email and I appreciated that. She told me that I would have to continue to log in x4 in April and call back on April 4 to ensure that I could get my membership refund. I informed her that April 4 was on a Saturday and asked what I should do. She said I should call back on the next business day. I logged in 5 times over those 4 days, with a minimum of 1 log-in each day to meet the criteria. I called April 6 and was told that the request was sent to the department to process the refund, but that it was rejected. Although frustrating that each time I spoke with someone, I was told one thing yet another was done, I appreciated that my requests were listened to and that the lady last week attempted to put it through. However, the person I spoke to April 6 informed me that I had a missed log-in for January 2014. I assured him that is not the case. I have done everything according to my end of the agreement. The CSR that I spoke to April, could only repeat pre-scripted responses to my questions and to my request to speak to someone else. I requested to speak to the department that processes refunds, the department that rejected my request, a supervisor, an owner of the company, anyone. The response I repeatedly received was that I could call back this same number that I used to call him and speak to someone else in Customer Service. It was not until I repeatedly requested and explained that there has to be another option when there is a dispute that I finally received your email address. My request is based on these factors: 1. I have held up my end of the agreement by logging into or attempting to log into my account being barred by the computer system or technology through no fault of my own. 2. I have explained several times over these years that this membership is not what I was sold on. 3. I am asking that your company act in good faith and refund to me the full amount of my membership fees. Throughout this entire process, no one, until now, has given me any indication that my fees would not be refunded although I have made it crystal clear that a full refund is what I would be and am seeking. I am asking for Doba to fulfill its end of the agreement and issue a full refund as soon as possible. I appreciate your time and attention to this ****er and I look forward to hearing from you soon.

Desired Settlement: Refund in full $598.00

Business Response:

Dear Ms. *******,

 

I have read your concerns and would like to discuss them in detail. I will provide detailed information about what has occurred on your account as well as Doba policies. The major issues at hand, as delineated in your concerns are the value and use of the Doba membership and qualifications for a refund through the Money Back Guarantee. 

The first topic I would like to discuss is the value and use of the Doba membership. The core of your concern is that in your opinion the program didn’t work as you understood and therefore you would like a refund. Knowing the value is important to every aspect of what Doba does. As a result, the value and use of the Doba membership must be understood first, in order to understand the rest of the concerns. 

Doba’s purpose is to help retailers source products easily. This means that by starting a membership, you one quickly source a lot of products to sell online immediately. The products are all drop-ship-able—meaning that one is not required to have physical stock on hand to sell the products; they will be shipped directly from the supplier or manufacturer to the end consumer. The service is valuable due to the savings: rather than having a warehouse, overhead costs, many employees, etc., one could simply earn money selling the products online through shopping channels like eBay and Amazon and provide a large array of unique or niche items. 

Doba Guarantees the lowest drop shipping wholesale price. If someone finds a better price than Doba’s wholesale price through another drop shipper, not only will Doba give that retailer 2 months free of access, Doba will also pursue getting the same price for that exact item. 

Also, Doba provides tools necessary to help quickly and efficiently list and sell items on hundreds of shopping channels. The tools include the Elite Seller Report, Data Export Tool, published and archived Education, and live webinars. Doba provides live, in house, Customer Service 12 hours a day, Mondays through Fridays via phone, chat, and email. 

Last, but not least, Doba provides a Money Back Guarantee on the Annual, Multi-year, and Lifetime memberships. This is to help a retailer feel confident and secure in utilizing this membership. The way it works is that a retailer would either log in 4 times a month for the term of the membership (or for 2 years if a lifetime membership) or place 1 product order a month for the term of the membership. It can be a combination of the two as well. The purpose is to show Doba that you have given the membership a full faith effort. Conversely, if the retailer does not meet those qualifications, he or she does not qualify for the Money Back Guarantee nor refund. 

The second topic is qualifications for a refund through the Money Back Guarantee provided by Doba. The Money Back Guarantee as described in Doba’s Terms of Use is: 

We are so confident with our service that we offer a 100% money back guarantee if you are unable to recoup on your initial purchase in product sales within 24 months of your multi-year membership. We require that you have logged in to your Doba account at least four times per month OR that you have placed at least one product order a month. We also ask that you spend at least 5 hours a week on your business and that you have attempted to work with us to resolve any issues prior to a refund request. 

This means that one can rest assured that if they use the membership, but do not recuperate the purchase price, one can get a full refund through this guarantee. However, it also means that if one does not follow the guarantee guidelines, then one does not qualify for a refund. 

Let’s investigate what you have done specifically on your Doba account in order to check your account activity and compare with the requirements of the Money Back Guarantee as explained to you on your account: 

Date

Time

Login

IP Address

Instances

Login Totals

Order Count

Order IDs

1/3/13

20:09:13

Successful

************

1

1/12/13

8:36:20

Successful

************

1

1/13/13

19:45:54

Successful

************

1

3 Logins

0

2/4/13

17:28:03

Successful

************

1

2/5/13

4:31:09

Successful

************

1

2/9/13

18:33:09

Successful

************

1

2/12/13

4:59:21

Successful

************

1

2/14/13

3:55:10

Successful

************

1

2/25/13

17:33:38

Successful

************

1

6 Logins

0

3/5/13

22:31:09

Successful

************

1

3/10/13

21:11:24

Successful

************

1

3/27/13

11:12:06

Successful

************

1

3 Logins

0

4/9/13

21:23:10

Successful

************

1

4/10/13

15:57:46

Successful

************

1

4/11/13

14:11:26

Successful

************

1

4/16/13

20:23:53

Successful

************

1

4/18/13

4:57:53

Successful

************

1

4/27/13

4:36:18

Successful

************

1

4/28/13

8:08:52

Successful

************

1

4/30/13

20:10:01

Successful

*************

1

8 Logins

0

5/1/13

21:28:18

Successful

*************

1

5/2/13

14:05:38

Successful

*************

1

5/7/13

12:12:39

Successful

*************

1

5/9/13

4:55:30

Successful

*************

1

5/11/13

17:52:41

Successful

*************

1

5/18/13

6:28:57

Successful

*************

1

5/27/13

20:35:22

Successful

*************

1

7 Logins

0

6/3/13

10:35:45

Successful

************

1

6/10/13

19:46:49

Successful

************

1

6/17/13

15:44:12

Successful

*************

1

6/22/13

20:03:49

Successful

*************

1

6/24/13

5:24:51

Successful

************

1

6/27/13

21:38:13

Successful

************

1

6/29/13

15:57:13

Successful

************

1

7 Logins

0

7/1/13

19:40:55

Successful

*************

1

7/4/13

10:38:45

Successful

***********

1

7/7/13

17:48:23

Successful

************

1

7/9/13

4:59:54

Successful

************

1

7/21/13

17:55:50

Successful

*************

1

5 Logins

0

8/6/13

13:54:04

Successful

*************

1

8/9/13

11:53:32

Successful

***********

1

8/21/13

13:57:30

Successful

*************

1

8/28/13

21:10:26

Successful

************

1

8/30/13

10:16:25

Successful

************

1

8/31/13

18:43:57

Successful

************

1

6 Logins

0

9/3/13

21:48:40

Successful

************

1

9/8/13

18:16:50

Successful

***********

1

9/9/13

4:40:22

Successful

************

1

9/12/13

21:34:19

Successful

***********

1

9/16/13

10:24:58

Successful

***********

1

9/17/13

19:16:23

Successful

***********

1

9/30/13

20:36:48

Successful

*************

1

7 Logins

0

10/9/13

15:36:49

Successful

*************

1

10/15/13

5:54:30

Successful

*************

1

10/22/13

15:42:07

Successful

************

1

10/28/13

13:47:24

Successful

************

1

4 Logins

0

11/6/13

16:26:58

Successful

************

1

11/6/13

16:29:06

Successful

************

1

11/7/13

7:49:39

Successful

*************

1

11/18/13

15:00:08

Successful

***********

1

11/20/13

6:38:24

Successful

*************

1

11/25/13

4:17:05

Successful

************

1

11/27/13

7:56:15

Successful

*************

1

7 Logins

0

12/2/13

20:33:46

Successful

***********

1

12/5/13

17:22:50

Successful

*************

1

12/7/13

6:45:35

Successful

*************

1

12/8/13

20:01:57

Successful

***********

1

12/8/13

5:44:26

Successful

************

1

12/13/13

20:15:46

Successful

************

1

12/15/13

20:47:24

Successful

*************

1

12/22/13

16:39:23

Successful

*************

1

12/26/13

20:19:44

Successful

************

1

12/30/13

21:07:44

Successful

************

1

10 Logins

0

1/8/14

18:29:17

Successful

*************

1

1 Login

0

9/9/14

21:34:33

Successful

************

1

9/11/14

15:52:20

Successful

************

1

9/15/14

17:51:52

Successful

************

1

9/18/14

20:28:45

Successful

************

1

9/24/14

15:53:22

Successful

************

1

5 Logins

0

10/3/14

21:33:02

Successful

************

1

10/8/14

19:07:45

Successful

************

1

10/18/14

14:22:34

Successful

************

1

10/31/14

18:55:28

Successful

************

1

4 Logins

0

11/5/14

19:51:48

Successful

***********

1

11/7/14

22:29:05

Successful

***********

1

11/9/14

20:52:33

Successful

************

1

11/10/14

6:41:45

Successful

************

1

11/13/14

20:00:20

Successful

************

1

11/21/14

12:21:07

Successful

***********

1

11/25/14

20:10:32

Successful

************

1

11/28/14

21:44:58

Successful

***********

1

8 Logins

0

12/10/14

21:34:45

Successful

***********

1

12/13/14

20:00:20

Successful

************

1

12/21/14

12:32:52

Successful

***********

1

12/24/14

22:56:31

Successful

***********

1

12/26/14

22:33:54

Successful

***********

1

5 Logins

0

1/2/15

20:52:57

Successful

***********

1

1/7/15

22:26:30

Successful

***********

1

1/7/15

22:22:15

Successful

***********

1

1/13/15

19:59:27

Successful

*************

1

1/14/15

20:00:34

Successful

*************

1

1/24/15

6:51:19

Successful

***********

1

1/25/15

20:56:57

Successful

***********

1

1/27/15

19:59:25

Successful

***********

1

1/31/15

21:11:50

Successful

************

1

9 Logins

0

2/3/15

9:47:34

Successful

************

1

2/12/15

22:09:59

Successful

*************

1

2/19/15

6:17:56

Successful

************

1

2/24/15

20:35:34

Successful

***********

1

2/24/15

20:00:37

Successful

*************

1

2/26/15

20:00:44

Successful

***********

1

2/27/15

20:07:14

Successful

*************

1

7 Logins

0

3/1/15

18:29:03

Successful

***********

1

3/3/15

20:28:21

Successful

***********

1

3/7/15

4:08:47

Successful

*************

1

3/10/15

20:12:40

Successful

***********

1

3/14/15

5:55:45

Successful

***********

1

3/20/15

15:33:36

Successful

***********

1

3/22/15

21:48:17

Successful

***********

1

3/26/15

20:48:08

Successful

***********

1

3/27/15

14:44:38

Successful

************4

1

3/28/15

19:59:55

Successful

***********

1

3/30/15

19:59:49

Successful

***********

1

3/31/15

20:11:30

Successful

*************

1

12 Logins

0

4/1/15

19:58:15

Successful

*************

1

4/2/15

19:30:59

Successful

***********

1

4/3/15

19:56:57

Successful

***********

1

4/3/15

19:56:06

Successful

***********

1

4/4/15

19:55:52

Successful

***********

1

4/5/15

4:41:17

Successful

***********

1

6 Logins

0


As you can see on your account, there are a few months that do not qualify for either the login or order requirement. Those months include January 2013, March 2013, January 2014, February 2014, March 2014, April 2014, May 2014, June 2014, July 2014, and August 2014. That is a significant amount of time that did not meet the requirements. Doba will usually forgive a month or two, but that is 10 months of the 24-month period. The fact is that your account does not warrant a full refund. 

Your account is currently canceled at this time. However, if you are interested or willing to give the Doba service another try, Doba can provide 2 free months of service on this account. We simply require that you call in to Customer Service and request your 2 free months and they will be rendered to you. The phone number is ************. Customer Service is available from 7am to 7pm Mountain Time, Mondays through Fridays, except major holidays. 

Regards,
**** ******
Senior Account Manager
Doba Enterprise

5/2/2015 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: Doba.com has misleading advertising campaigns to convince people they can make easy money with drop shipping on eBay website. I started a free trial on March 31, 2015. The free trial version did not give enough options to understand their products and services. Thus, After talking to Doba's representative on April 4, he told me that I have to sign up with advanced membership. After upgrading to the advanced membership and spending lots of money on advertising and listing the products online for two weeks, I could not sell one item even, my prices were lower than ebey prices. After reviewing more than 85% of suppliers products on Doba.com website, I noticed that none of the suppliers website products could match ebay prices. On April 20, I called Doba to complain and get my money back. I even asked for prorated money back for the remaining two weeks, but their supervisor, Mr. ******, refused my request and hanged up.

Desired Settlement: I am requesting a full refund of $69.95, due to false online and over the phone advertising

Business Response:

Dear Ms. ******, 

I have read your concerns and would like to discuss them in detail. I will provide detailed information about what has occurred on your account as well as Doba policies. The major issues at hand, as delineated in your concerns are the value and use of the Doba membership and Doba’s cancellation policy. 

The first topic I would like to discuss is the value and use of the Doba membership. The core of your concern is that in your opinion the program didn’t work as you understood and therefore you would like a refund. Knowing the value is important to every aspect of what Doba does. As a result, the value and use of the Doba membership must be understood first, in order to understand the rest of the concerns. 

Doba’s purpose is to help retailers source products easily. This means that by starting a membership, you one quickly source a lot of products to sell online immediately. The products are all drop-ship-able—meaning that one is not required to have physical stock on hand to sell the products; they will be shipped directly from the supplier or manufacturer to the end consumer. The service is valuable due to the savings: rather than having a warehouse, overhead costs, many employees, etc., one could simply earn money selling the products online through shopping channels like eBay and Amazon and provide a large array of unique or niche items. 

Doba Guarantees the lowest drop shipping wholesale price. If someone finds a better price than Doba’s wholesale price through another drop shipper, not only will Doba give that retailer 2 months free of access, Doba will also pursue getting the same price for that exact item. 

Lastly, Doba provides tools necessary to help quickly and efficiently list and sell items on hundreds of shopping channels. The tools include the Elite Seller Report, Data Export Tool, published and archived Education, and live webinars. Doba provides live, in house, Customer Service 12 hours a day, Mondays through Fridays via phone, chat, and email. 

The second topic is the cancellation policy that Doba has established. It is effective the day of and is not retroactive. This means that if an account has been billed for a month of access before one requests cancellation, the cancellation stops the recurring or following billing. This is delineated in Doba’s Terms of Use (https://www.doba.com/site/terms/) 

If you register a new account on August 1st, your accepted payment form on file will be billed that day and the next Billing Cycle Date is September 1st. If the normally scheduled Billing Cycle Date falls on the 29th, 30th or 31st, but the current month does not have this date, the Billing Cycle Date will be adjusted to fall on the last day of that month. You must cancel or change your subscription before the next Billing Cycle Date to avoid additional charges. When you cancel your subscription, your access to the Doba site is terminated beginning on the account's next Billing Cycle Date. 

This cancellation policy is echoed in the section entitled “Cancellation”: 

You may cancel your subscription to Doba during regular business hours, Monday through Friday 7:00 AM to 7:00 PM, Mountain Time, by calling ************. We do not provide refunds or credits for an partial-month or year subscription periods. 

We recommend that you take advantage of your membership, listing items for sale online. Customer Service can help you to that end. They are available from 7am to 7pm Mountain Time, Mondays through Fridays, except for major holidays. The phone number is ************. The email address is *******@doba.com. The chat option is available in the logged in account, under the “Help Center” section in the upper right-hand corner of the account. 

Regards,
**** ******
Senior Account Manager
Doba Enterprise

5/1/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I checked Doba.com website for the internet business (drop shipping) and I saw your logo there (BBB) .. I signed to see what prices they offering for the wholesale. I signed and gave them my credit card. I checked a few items and understood that it is impossible to make money with what they offer. I wrote email right away in few hours stating that I would like to be cancel and DO NOT charge my credit card. I received email back, what is your retailer ID. I wrote back my ID they gave me. Then I received email on the subject it stated - YOU request has been solved. I was happy with outcome, until I got my charges on my credit card - $59.95.. I called and I was waiting 30 min on the phone and nobody replying, just music playing. I called second time and again music was played 30 min but I was determine to wait. The customer service was HORRIBLE. In very defensive tone right away he started to fight that they don't refund ny email and I should call to cancel. Then I spoke with the manager who also was very defensive and told me no way for refund. He offered me to Make money with them. That is how this company makes money!!! How you BBB can give this company your logo as a Good service?? They dont even have Contact info on website!!! I demand my refund! I wrote then in a FEW our after I signed with them. They treat people ABSOLUTELY HORRIBLE!! I cant believe this business exist in US and you BBB back it up. They dont provide any email where I can complain and told me nobody can resolve my problem.

Desired Settlement: Only my refund needed. They cant treat people they way they treat me. It is stages company who are just grabbing people money. They wrote in purpose on the subject line -- You request has been solve, so people dont check emails that we have to call and then they charge this money and provide despicable customer service by trying to make you idiot and offer me that I have to make money with them. Please shut down this company!! Thank you. Best regards, **** **********

Business Response:

Dear Ms **********, 

I have read your concerns and thoroughly reviewed your Doba account. It appears that there has been a misunderstanding on your Doba account. Seeing as you requested to cancel your Doba account prior to the billing and yet it still billed, we will issue the refund of $59.95 that billed on 4/26/2015. 

It is unfortunate that you had to reach out to us via the BBB when it could have easily been resolved via Customer Service. The refund confirmation number is **********. The refund has been issued today, however, it will likely appear in your bank account within standard processing—usually 3 to 5 business days. 

We wish you success with your business endeavors. 

Regards,
**** ******
Senior Account Manager
Doba Enterprise

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

I'm really and sincerely happy with outcome. Internet review sites are flooded with complain for this company and I guess nobody reached them through BBB.
Thank you. Thank you . Thank you!!!! :)

Sincerely,

**** **********

4/30/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I signed up for a free 7 day trial offer. I was not satisfied with the service. I cancelled within the 7 day period, however I was still billed $90.00 from my checking account. I called and spoke with a customer service representative names ****** who was unable to assist me. He then transferred the call to his supervisor named ******. ****** informed me that he would also be unable to refund the money to my account. I would like my money refunded.

Desired Settlement: I would like the money refunded

Business Response:

Dear Ms. *************,

I have read through your concerns and thoroughly reviewed your Doba account. The 7-day free trial that you started was on April 9th and extended until April 15th giving you 7 days of access, including the day you signed up. As your account was not canceled during that period, but after it ended your account was billed on April 16th.

The cancellations are not retroactive. Cancellations are effective the day of. Depending upon when you are billed, that may provide a partial month or year of access. In your case, it provided you 29 days of access still, that is, up until May 15th.

The account shows a note that you upgraded your account from Doba Basic to Doba Pro, which has a $30.00 difference in price. Doba Basic is $59.95 a month while Doba Pro is $89.95 a month. As we must maintain our Terms, but you would like a refund, we will refund you the difference of $30.00 while still providing the access on your account. The confirmation number of that refund is **********. You should see that in your bank account within standard processing—usually 3 to 5 business days.

Remember, as your Doba account is still active, we can provide support for you. Customer Service is available from 7am to 7pm Mountain Time, Mondays through Fridays, except major holidays. The phone number is ************. The email address is *******@doba.com. The chat option is available in the “Help Center” section of your account.

We wish you success with your business endeavors, whatever they may be. 

Regards,
**** ******
Senior Account Manager
Doba Enterprise

4/27/2015 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I called Doba to inquire about their 7 day free trial membership. I ended up being sold a lifetime membership because the salesman told me that was the best deal since I was a student of Impact Knowledge. I could get a drastic discount. When I asked about the 7 day trial membership, he said that couldn't be done with this good deal. He told me they had 100% success rate. After I started using Doba,I realized how it was going to work and IK still did not have my website completed. I called Doba to ask for a full refund since I realized this was not what I wanted (had I been allowed to get the 7 day trial membership, I would have never purchased a life time membership). They told me "no" I could not get a refund. The only way for that to happen was for me to log in 4 times a month or buy at least 1 item each month for two years and then I could get a full refund. On March 25th, I emailed a "good faith letter" to Doba again asking for a full refund. I received a reply back that all correspondence had to be done by phone. I called April 3rd and was told the very same thing concerning their refund policy. As I stated above, if I had been allowed to have the 7 day trial membership, I would have never purchased their services. However, the salesman convinced me that I was getting the best deal and they had a great success with their services. I spent $1,999.00 and received nothing for it and the only way to get a full refund is to log in 4 times a month for two years. I am very frustrated as to how they tricked me into buying their most expensive package.

Desired Settlement: I am requesting a full refund of $1,999.00 put back on my credit card. I feel the salesman convinced me to buy the most expensive package by telling me what a great discount I was getting and how many more services I would be receiving. All I called about was to inquire of their 7 day free trial membership.

Business Response:

Dear Ms. ****, 

I have read your concerns and would like to discuss them in detail. I will provide detailed information about what has occurred on your account as well as Doba policies. The major issues at hand, as delineated in your concerns are the value and use of the Doba membership and qualifications for a refund through the Money Back Guarantee. 

The first topic I would like to discuss is the value and use of the Doba membership. The core of your concern is that in your opinion the program didn’t work as you understood and therefore you would like a refund. Knowing the value is important to every aspect of what Doba does. As a result, the value and use of the Doba membership must be understood first, in order to understand the rest of the concerns. 

Doba’s purpose is to help retailers source products easily. This means that by starting a membership, you one quickly source a lot of products to sell online immediately. The products are all drop-ship-able—meaning that one is not required to have physical stock on hand to sell the products; they will be shipped directly from the supplier or manufacturer to the end consumer. The service is valuable due to the savings: rather than having a warehouse, overhead costs, many employees, etc., one could simply earn money selling the products online through shopping channels like eBay and Amazon and provide a large array of unique or niche items. 

Doba Guarantees the lowest drop shipping wholesale price. If someone finds a better price than Doba’s wholesale price through another drop shipper, not only will Doba give that retailer 2 months free of access, Doba will also pursue getting the same price for that exact item. 

Also, Doba provides tools necessary to help quickly and efficiently list and sell items on hundreds of shopping channels. The tools include the Elite Seller Report, Data Export Tool, published and archived Education, and live webinars. Doba provides live, in house, Customer Service 12 hours a day, Mondays through Fridays via phone, chat, and email. 

Last, but not least, Doba provides a Money Back Guarantee on the Annual, Multi-year, and Lifetime memberships. This is to help a retailer feel confident and secure in utilizing this membership. The way it works is that a retailer would either log in 4 times a month for the term of the membership (or for 2 years if a lifetime membership) or place 1 product order a month for the term of the membership. It can be a combination of the two as well. The purpose is to show Doba that you have given the membership a full faith effort. Conversely, if the retailer does not meet those qualifications, he or she does not qualify for the Money Back Guarantee nor refund. 

The second topic is qualifications for a refund through the Money Back Guarantee provided by Doba. The Money Back Guarantee as described in Doba’s Terms of Use is: 

We are so confident with our service that we offer a 100% money back guarantee if you are unable to recoup on your initial purchase in product sales within 24 months of your lifetime membership. We require that you have logged in to your Doba account at least four times per month OR that you have placed at least one product order a month. We also ask that you spend at least 5 hours a week on your business and that you have attempted to work with us to resolve any issues prior to a refund request.

This means that one can rest assured that if one uses the membership, but does not recuperate the purchase price, one can get a full refund through this guarantee. However, it also means that if one does not follow the guarantee guidelines, then one does not qualify for a refund.

At this point you can do a few things: you could try and make the membership work for you by actually listing items for sale, you could simply follow the minimum requirements for a full refund through the Money Back Guarantee, you could try a combination of the two and get a full refund if you haven’t recouped the full $1999.00 in product sales, or the last option is to take a loss on the business. I would never recommend taking a loss on this business, but it is an option nevertheless. I would recommend at least meeting the minimum requirements for the Money Back Guarantee. If you also try selling the product, you will be better off. As you make sales, keep a record of your profits. If you haven’t profited in product sales enough to recoup in the full investment of $1,999.00 and have met the login or order requirements each month for your Doba account, you can still get the full refund.

We thank you for your business and remind you that we are here to help. Customer Service is available from 7am to 7pm Mountain Time, Mondays through Fridays, except for major holidays. The phone number is ************. The email address is *******@doba.com. The chat feature is also available, but only accessible from within the logged in Doba account in the “Help Center” section in the upper right-hand corner of the account. 

Regards,
**** ******
Senior Account Manager
Doba Enterprise

Consumer Response:  
Complaint: ********

I am rejecting this response because:

I understand the terms of everything that you explained in your response.  I feel I still have the right to agree to disagree with your response.  I realize you will have the last word; companies like yours always does. My complaint comes from the fact that I called your business to inquire about the 7 day free trial membership.  I noticed that you did not mention that part in your response.  You did not  talk about the free membership with me.  You went right into telling me about the lifetime membership and all of the benefits that came with it including the great discount I would get being a "student"of Impact Knowledge.  This is the package that you talked up to me.  When I asked about the trial membership, you told me that could not be done with this great discount package of the lifetime membership.  It would seem to me, if you really had the best interest at heart for me and not trying to make a big sale for you, you would have backed off and agreed that yes the trial membership would be the best for me since I wasn't sure what I really wanted to do.  Instead you talked about the $1,990.00 package.  I can't remember, but it was probably after I gave you my credit card number that I learned about the ridiculous refund policy.  "Logging into your site four times a month or selling at least one item per month for a period of two years."  All I can say is "buyer beware."  
 
Sincerely,

***** ****

4/22/2015 Guarantee/Warranty Issues
4/21/2015 Advertising/Sales Issues | Complaint Details Unavailable
4/21/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Back in February I was contacted by an agent named ***** who represented Doba. He offered me a 14 day trial, and said I could cancel online anytime if I didn't want to continue. On the 14th day of my trial (March 4th) I went to cancel my account. When I clicked it brought up a "contact us" form for an online chat. I waited thirty minutes for someone to write back, but no response ever came. It prompted me to send an email and that someone would get back to me. The company did not charge my card, and I was under the assumption that my membership with them had been handled. When my next statement arrived on April 4th I noticed that there was two charges for $59.95 from Doba for an account membership fee. Immediately I called their customer service number. I was on hold for nearly 40 minutes before an agent named ****** answered. He was able to refund the charge from April 4th, but refused to do anything about the charge from March 26th. He claimed that it was in the terms and conditions when I signed up. Thing is that I didn't sign up through their online website. I was contacted by *****, and he signed me up over the phone. At no time during that conversation did he say I would have to call to cancel the trial membership. When I spoke to ****** he informed me that unfortu****ly all their managers had gone home for the day (even though I called early in the day), and gave me the email address for a supervisor named ****. Immediately following the phone call I sent an email to **** explaining the situation, and requesting that he contact me to get this ****er resolved. He has had a week to respond to me, and yet I have heard nothing from the company, nor seen a refund processed on my card.

Desired Settlement: I want the charge of $59.95 refunded back to my credit card.

Business Response: Dear Ms. *******,

The $59.95 refunded by ****** was the most that he could do as a Customer Service Rep. The confirmation number that comes with that refund is **********. Although it was already issued to you, it probably won't appear in your bank account for a few days due to processing. For the most accurate processing time, contact your bank directly.
The $59.95 billed to you on March 26th, was refunded today. I processed that for you as a courtesy. It was your responsibility to cancel as indicated by the salesman, but seeing as there is no usage on the account outside of the free trial, I made an exception to our policy. The confirmation number of this refund is ******************.
We wish you success with your other business endeavors.
Regards,
**** ******
Senior Account Manager
Doba Enterprise

4/15/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I tried the 7 day trial and did find their resources not reliable and not useful, therefore, I tried to cancel it. However, their phone never got picked up and email request was not allowed. On March 9 I was charged $59.95. I am requesting your help to investigate this matter, thank you.****** **** ************

Desired Settlement: pls refund. What they said about themselves are not correct. There are even SCAMS posted online after I was looking for a solution, thank you.

Business Response: Dear Ms. ****,

The account was canceled when you requested the cancellation on March 9th, 2015. As our cancellation policy is not retroactive and the billing already went through, it simply canceled the renewal on your account. This is outlined in the Terms of Use (https://www.doba.com/site/fees/):
Monthly, auto-renewing - example:
If you register a new account on August 1st, your accepted payment form on file will be billed that day and the next Billing Cycle Date is September 1st. If the normally scheduled Billing Cycle Date falls on the 29th, 30th or 31st, but the current month does not have this date, the Billing Cycle Date will be adjusted to fall on the last day of that month. You must cancel or change your subscription before the next Billing Cycle Date to avoid additional charges. When you cancel your subscription, your access to the Doba site is terminated beginning on the account's next Billing Cycle Date.
As of this point, your account is canceled and access has terminated. We wish you success with your other business endeavors.
Regards,
**** ******
Senior Account Manager
Doba Enterprise

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ****

4/15/2015 Advertising/Sales Issues | Complaint Details Unavailable
4/10/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: This Business DOBA phoned last week to ************ Stating to my husband *** ***** they were getting ready to debit His card again for 59.00 sum dollars.... He said he did not order or have any business with them.... And this company said in February he registered for a free trail and they are debating the account again for March 2015..... He told the he absolutely did not order or buy any thing that he doesn't know how to use a computer or have a credit card.... I **** ***** got the phone number and called them my self... I told them that in April was a fraudulent charge and that credit they debeted is fraudulent credit my card and bank account immediately I looked back throught all my emails and I **** ***** have two thing I joined are applied for that was Yety which I canceled on the third day and the yellowpages which is perfect . I did believe that this call was the Yety trail this mane a DOBA was calling about.... After researching I found it was not not proceeded with this DOBA business demanding my funds back and they refused...... They fraudulently entered *** ***** ** *** *** ********* ** and guessed at the business email of ************ @ Yahoo.com and found his phone number of ************ *** ***** owners no credit card this DOBA chared my company credit card that is only myself and no authorized persons on my bank or credit cards . *** ***** argued and told them he does not know how to use a computer and has no credit cards no is he authorized to use mine it does not have his name on any of my businesses, ***** ******* *** ************ *** *** ******** ******* dba.. Please do something to this business and controll them from doing this to me by taking my money they even tried to get my credit cards information while I was on the phone demanding my funds back into my account. They are out to prey on weak individuals. And must be stopped. Please do something they are amusing the Internet in some way.

Desired Settlement: Refund my funds they fraudulently took from my Account in February and trying to take for March. I've call the owner of the company several times and no response. Please accept my sincerest thank you hopefuly you can demand my funds retured **** ***** ***** ******* * *************** ***************@yahoo.com ************ or ************

Business Response:

Dear Mrs. *****,

I have thoroughly read through your Doba account and have reviewed the account under the name *** *****. There are some surprising similarities as well as some differences. I would like to share that information and explain what Doba is willing to do for you.

The first topic that you mention is that there is a current bill for $59.95. As you called in to cancel the account under ***'s name on 3/25/2015, no further billing will go through. So the current bill that you are referring to cannot actually collect. It looks like a system auto-bill was trying to go through, but I have canceled it out.

The second topic that you mention is that *** did not sign up for the account. While that may be true, there are 2 logins on the account under the following IP address: *************. The first one was on 2/26/2015 when the free trial was initiated and the second one was on 3/26/2015, the day after you called in to cancel the Doba account with ****** ******* from Doba's Customer Service team. That seems like an interesting coincidence.

The third topic mentioned in your complaint is the address, name, and phone number which still match yours. Doba does not cold contact anyone. This is important because either one signs up through Doba on the site or through partners. We only contact people who have already started a Doba membership, that's to say, we only call our customers.

The forth topic—which is inseparably connected to the third topic—is the contact that you received from Doba. The phone number on file was placed on our “do not call” list. So, as a result, we did not call you about the membership, promotions, or offer any paid services to you. The only contact on the account was initiated by you, Mrs. *****. The first contact was on 3/25/2015 to cancel the account and the second contact was on 3/26/2015 to talk about the call on 3/25/2015 and request a refund. In the call on 3/25/2015 you mentioned to ******—the Customer Service representative—that you started the account on a trial, but that you didn't agree to any billing. ****** mentioned that it was part of the terms of service that you agreed to. This was echoed in the call with ****** ******—the Customer Service representative—who you spoke with on 3/26/2015.

At this point, the account is canceled. However, if you would like to give Doba another shot in the future, we would be willing to provide a free month of service to you. We simply ask that you call in to Customer Service and request your free month of service, and it will be provided to you.

Regards,
**** ******
Senior Account Manager
Doba Enterprise

Consumer Response:  
Complaint: ********

I am rejecting this response because: your comany was told I though it was Yety that I canceled as I made that injury myself and canceled I though DOBA was Yety so that response stated by you will not apply.... My account was charged for febuary for 59 some dollars and you need to reverse what you charged to my account *** ***** has no credit card or business with me, so you accessed and charge agaist my account which is illegally accessing my funds. I do not know your comany and wish this to end with my account to be credited back from any funds you have taken period.

Sincerely,

**** *****

Business Response: Dear Ms. *****,

Doba has decided to go above our standard policies on your account and issue a full refund of the $59.95 billed on 3/5/2015. The confirmation number is **********. The refund should be seen in your bank account within 3 to 5 business days.
Good luck with your future business endeavors.
Regards,
**** ******
Senior Account Manager
Doba Enterprise

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
They have agreed to refund my funds back to my account.
Sincerely,

**** *****

4/8/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I signed up for FREE trial with DOBA and I recently was reviewing my bank statement and found they have been charging my account for 2 months for $59.95,when I called in, I spoke with **** ID# **** the 'SR Account specialist or Account Advisor' she claimed that they could not issue me a refund because upon selecting submit I had agreed to the charges. I've never received a bill from them, I've never received a letter in the mail or any thing stating they would be charging my account! I never used their service, I never made any money off of their website. Had I not checked my statement they could have been charging my several months and I would have unknowingly paid them. When speaking to **** she wouldn't relinquish her last name she claimed she was the supervisor on duty and refused to help me, after I said that I wanted my money back and that I would contact the BBB, the call was still connected but I was placed on mute and she would not answer me back. I had to hang up. Dissatisfied leaving DOBA.COM with $119.90 of my hard earned money for they online scam.

Desired Settlement: Two months refund of 59.95/month, $119.90

Business Response: Dear ****** ******,

You have refunded you the 2 payments of $59.95. Seeing as your last login on the account was 1/25/2015, there is no reason this should have billed beyond the fact that you agreed to the Terms of Use. We have issued you that refund of the 2 payments totaling $******. 
We wish you success with your business endeavors.
Regards, 
**** ******
Senior Account Manager
Doba Enterprise 

Consumer Response:



Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******

4/7/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I signed for a free trial with Doba on Feb 13 where I was charged a renewal fee just days after on the 19th. I have spoken with many representatives from the company about a refund they refuse to give me. In the first day of the free trial I was contacted by a representative from the company ***** ***. I was not aware of the amount of money that needed to be invested to do business with Doba. In my conversation with the gentlemen I advised him that I did not have any money to invest and we could not move forward. Customer service per their records only have my cancelling my account on the 2nd of March which they say is beyond the renewal date. I explained to them that I advised the gentlemen on the phone upon signing up for a free trial when he told me about the costs that i could not move forward for that kind of money. They keep insisting that the gentlemen would have advised me to phone their customer service. I have sent about 10 tickets asking them to refund the charge for the renewal of $59. They keep telling me about their process and how they have great rating with BBB. I told them they are basically stealing from me. I was unable to use their service which they keep telling me I have access to until the 19th which I keep telling them that I am not using and cannot use their services. I also explained to them mid February prior to my charge that the reason I signed up with them was because I believed I could be set up to sell. Since I signed up for a free trial for a service that I could not use no ****er what their records are showing, I have been asking for this since before I was charged. Basically stating that I am a liar since they cannot locate phone calls to their customer support. I repeat the same thing over and over. If the person I spoke with originally was not the right person they should understand with the context of the situation to refund me. They say they provided a service to me. I did not receive a service even though I have access to their site, I received a call soliciting me for money I did not have to begin with.

Desired Settlement: I have never filed a complaint against a company for anything like this. I understand normal business practice. This situation is beyond for me that I have to fight for $59 refund. Had I used their service, invested and decided in the middle of transactions to no longer do business with them, I would have simply cancelled my account and not request a refund. I would like to receive a full refund. My account is cancelled already. An apology for the misunderstanding and assumption of me not being honest or not following the correct steps in obtaining my refund.

Business Response:

Dear Ms. ******,

 

I have thoroughly read through your concerns and reviewed your Doba account. I believe that you may be referring to a different company for parts of your concern. I will explain based on what you have listed.

 

First and foremost, your Doba membership was initiated by finding the Doba membership and adding your information including a credit card. You stated that you were called by Doba and the representative was named “***** ***”. Unfortunately, Doba hasn’t called you or initiated any calls to you because our records indicate that your phone number is on a “do not call” list. Also, there is no one in the entire company of Doba named ***** *** or with a similar sounding name. This is my first indication that you may be talking about a different company. A similar indication of confusion is where you write “I received a call soliciting me for money I did not have to begin with.” Unfortunately, we did not initiate any calls to you as per the “do not call” note with your phone number. We did not upsell the service to you; you signed up on your own.

 

Secondly, there are 3 contacts on your Doba account. You phoned in on 03/02/2015 and spoke with a Service Rep named ******* to cancel your Doba account. Later that day (03/02/2015), you emailed in to *******@doba.com and requested to cancel and refund the account. Then on 03/13/2015, you phoned and spoke with a Service Rep named ****** about your cancellation. Unfortunately, this does not match your statement, “I have sent about 10 tickets asking them to refund the charge for the renewal of $59.”

 

Lastly, there was no billing on your account on 03/19/2015. Your free trial of 7 days started on the 13th and billed on the 20th, providing the full 7 days to try out the service before billing. It billed for $59.95 USD. Our Terms of Use (https://www.doba.com/site/terms/) indicate that the free trial is completely free if you cancel within the trial period. However, if you cancel after the billing, the cancellation is not retroactive, but will cancel out the following renewal or billing cycle. Please see the following from our Terms of Use:

 

We will begin billing your Payment Method for subscription fees corresponding to your subscription program on a yearly or monthly basis plus any applicable tax at the end of your free trial period unless you cancel prior to the end of your free trial. You may not receive a notice from us that your free trial has ended or that your paying subscription has begun. YOU MUST CANCEL PRIOR TO THE END OF YOUR FREE TRIAL OFFER TO AVOID CHARGES TO YOUR PAYMENT METHOD. For subscriptions, we will continue to bill your Payment Method on a monthly or yearly basis for your subscription program until you cancel. You may cancel your subscription at anytime. We offer a number of subscription programs, including special promotional programs with differing pricing, length of subscription terms, and bundles. Some of these promotions are offered by third parties in conjunction with the provision of their own products and services. We are not responsible for the products and services provided by such third parties. We reserve the right to modify, terminate or otherwise amend our offered subscription programs.

 

Please see the following from our Fees and Cancellation Policy (https://www.doba.com/site/fees/):

 

A monthly subscription account will expire on the next regularly scheduled Billing Cycle Date after the account cancellation request is submitted. Monthly subscription fees pay for access to drop shipment tools and services through the next Billing Cycle Date; therefore, no refund is issued for a monthly subscription cancellation. Below is an example of a monthly subscription cancellation.

 

It is unfortunate that you are reaching out to us via a BBB complaint. However, we would like to work with you and help you see value in the service. We can provide 1 entire month as a free addition to what you have purchased on your account. We ask that you call in to Customer Service and request your free month and it will be added to your account. The phone number is ************.

 

Regards,

**** ******

Senior Account Manager

Doba Enterprise

3/23/2015 Guarantee/Warranty Issues | Read Complaint Details
X

Additional Notes

Complaint: Doba processed an upfront fee with a money back guarantee if their product was not a fit as long as I made an effort to use their product that they defined as logging in at least 4 times a month. I discovered within a couple of weeks, after viewing their webinars on how to use the product and then realizing they have zero products that I was looking for that they were not a fit. They also advertised a directory outside their internal product selection that I could seek because it would be very difficult to obtain vendors on my own. Their directory was not a directory that was useful at all and I went on to find the vendors I needed easily on my own after they sold me that it was extremely difficult to do so. I felt inconvenienced by the log in policy and tried to communicate upfront this was not a fit. Regardless, I decided to log in a minimum of 4 times and more every month because I wanted my money back.. The year is almost up and when we spoke, they claim I only logged in 3 times in Novemeber. Even if the policy is the policy it in no way establishes a genuine effort on my part. I did genuinely attempt to use Doba, and I did make an inconvenient effort to log in a minimum of 4 times every month even though that proves nothing about my sincere effort to use doba. I would be willing to login a hundred times today. It makes no sense and is a scam. In any event, I also do not believe I logged in only 3 times in Novemeber, I feel they just are saying that so they dont have to refund the 400 dollar money back guarantee.

Desired Settlement: full refund

Business Response:

Dear Mr. *****,

 

I have read through your complaint and thoroughly reviewed your account. I would like to talk about your concerns in detail and share how Doba is willing to work with you. The concerns that you voiced in your complaint are the following: the value of the Doba service, the Money Back Guarantee, and the legitimacy of Doba as a company.

 

The first topic I would like to discuss is the value and use of the Doba membership. The core of your concern is that in your opinion the program didn’t work as you understood—specifically mentioning “not a fit” and “scam”—and therefore you would like a refund. Knowing the value is important to every aspect of what Doba does. As a result, the value and use of the Doba membership must be understood first, in order to understand the rest of the concerns.

 

Doba’s purpose is to help retailers source products easily. This means that by starting a membership, one can quickly source a lot of products to sell online immediately. The products are all drop-ship-able—meaning that one is not required to have physical stock on hand to sell the products; they will be shipped directly from the supplier or manufacturer to the end consumer. The service is valuable due to the savings: rather than having a warehouse, overhead costs, many employees, etc., one could simply earn money selling the products online through shopping channels like eBay and Amazon and provide a large array of unique or niche items.

 

Doba Guarantees the lowest drop shipping wholesale price. If someone finds a better price than Doba’s wholesale price through another drop shipper, not only will Doba give that retailer 2 months free of access, Doba will also pursue getting the same price for that exact item.

 

Also, Doba provides tools necessary to help quickly and efficiently list and sell items on hundreds of shopping channels. The tools include the Elite Seller Report, Data Export Tool, published and archived Education, and live webinars. Doba provides live, in house, Customer Service 12 hours a day, Mondays through Fridays via phone, chat, and email.

 

Last, but not least, Doba provides a Money Back Guarantee on the Annual, Multi-year, and Lifetime memberships. This is to help a retailer feel confident and secure in utilizing this membership. The way it works is that a retailer would either log in 4 times a month for the term of the membership (or for 2 years if a lifetime membership) or place 1 product order a month for the term of the membership. It can be a combination of the two as well. The purpose is to show Doba that you have given the membership a full faith effort. Conversely, if the retailer does not meet those qualifications, he or she does not qualify for the Money Back Guarantee nor refund.

 

Another related topic is the products available through Doba. Assortment and options are based on the suppliers business needs. Suppliers are in the business of moving product. They want to stock what people pay for and they want to sell it as fast as possible. When drop shipping, there is a bit of conflict of interest for suppliers—meaning that they want items to move fast, but drop shipping forces suppliers to sell items in singles. The benefit for suppliers is the fact that it is another channel to sell products

 

Products available depend on stock originating from the supplier. If the stock is high, it could mean a couple of things: perhaps the item was at great price and the supplier stocked up; the item might be new and overstocked; or the item is a staple item for the supplier and must always be in stock. Conversely, if the stock is low or discontinued, it could mean a few things: the item could be hot item; the price could be low; or the item is a liquidated item that will not be restocked. There are many more reasons for either case, of course, but for right now those reasons will help one understand the point. The bottom line is that a retailer doesn’t always have a complete understanding of or control over the stock available of product lines of the supplier. Inventory will always be listed with each individual product so that it can be managed, no ****er the case.

 

The supplier has chosen the product line and retailers have the opportunity to sell the items. The biggest value in Doba is the opportunity. Because over 2 million unique items are currently available in the Doba catalog, there is plenty of opportunity for sales. When one factors in the different locations to sell Doba products, the opportunities grow. Doba has the retailer sales history to show that many retailers have taken advantage of the opportunities and sold many items. Doba has also documented those sales in the Elite Seller Report—a report showing the top 30 best selling items per category, per month. Although sales are not guaranteed, many retailers who give the Doba system a full faith try usually sell.

 

The second topic is the Money Back Guarantee. To review and clearly delineate the policy, I have included the Terms of Use verbatim on the topic:

 

We are so confident with our service that we offer a 100% money back guarantee if you are unable to recoup on your initial purchase in product sales by the end of your annual membership. We require that you have logged in to your Doba account at least four times per month OR that you have placed at least one product order a month. We also ask that you spend at least 5 hours a week on your business and that you have attempted to work with us to resolve any issues prior to a refund request.

 

Based on that definition of the Money Back Guarantee, the requirements of 4 logins a month or 1 product order a month during the term of the membership will allow for a full refund. However, if one doesn’t follow those requirements, or recoups 100%+ of the purchase price for the membership within the membership period, then no refund is warranted or provided.

 

The following list shows your account activity for the current duration of your account:

 

Date:               Time Stamp:   Login:              IP Address:    Activity Registered:

2015-02-02  11:03:23       Successful      *************          Catalog searched, Help Center accessed

2015-02-01  21:42:52       Successful      *************          Catalog searched, Help Center accessed   

2015-01-25  14:00:19       Successful      *************          Catalog searched

2015-01-22  06:00:32       Successful      *************          Catalog searched

2015-01-20  19:29:04       Successful      *************          Catalog searched

2015-01-14  06:06:40       Successful      *************          Catalog searched

2015-01-12  06:27:59       Successful      **************       Catalog searched

2014-12-30  06:34:00       Successful      **************       Catalog searched

2014-12-24  06:29:09       Successful      ************            Catalog searched

2014-12-18  19:31:38       Successful      *************          Catalog searched

2014-12-15  06:52:35       Successful      **************       Catalog searched

2014-12-12  06:08:20       Successful      ************            Catalog searched

2014-11-18  06:33:30       Successful      *************          Catalog searched

2014-11-13  06:28:44       Successful      ************            Catalog searched

2014-11-10  06:14:05       Successful      ************            Catalog searched, Help Center accessed

2014-10-23  06:56:51       Successful      *************          Catalog searched

2014-10-21  06:07:46       Successful      ************            Catalog searched

2014-10-18  11:50:17       Successful      ************            Catalog searched

2014-10-01  08:20:53       Successful      *************          Catalog searched

2014-09-22  07:37:39       Successful      ************            Catalog searched

2014-09-21  06:49:43       Successful      ************            Catalog searched

2014-09-20  06:57:21       Successful      ************            Catalog searched

2014-09-19  06:49:24       Successful      ************            Catalog searched

2014-09-19  06:49:24       Successful      ************           

2014-09-12  07:03:56       Successful      ************            Catalog searched

2014-09-11  06:16:20       Successful      ************            Catalog searched

2014-03-13  10:13:29       Successful      *************          Address updated, Payment Upgrade to Annual Doba Advanced Access, Simple Source Account Purchased, Catalog searched, Suppliers Page accessed, Education Page accessed, Orders Page accessed, Education Page accessed, Help Center accessed, Elite Seller Report accessed

2014-02-21  10:52:10       Successful      *************          Address updated, Catalog searched

2014-02-15  20:11:10       Successful      *************          Signup Started with ProductSourcing.com, Signup Survey completed, Catalog searched, Address on file updated to "****** *****, *** ***** ** *****",

 

There are many months that do not show access or orders placed. Unfortunately, this means that you do not qualify for the Money Back Guarantee. The logins or orders requirements are based on showing Doba that you have given the membership a full faith effort. The months that disqualify you from the Money Back Guarantee are the following: March 2014, April 2014, May 2014, June 2014, July 2014, August 2014, November 2014, February 2015, and March 2015. There is note on the account on 06/10/2014 where **** ******, from our Customer Service team was able to waive 2 months of the Money Back Guarantee requirement for you. However, even with that exception, there are still 7 months that do not qualify.

 

It is unfortunate that you are reaching out to Doba via a complaint. Doba wants to help you with your business and we are willing to provide certain paid services—free of charge—to help you to that end. We can provide 2 additional months on your Doba membership, a curated inventory list of a product niche of your choice, and invite you to attend a live webinar to learn more about the service and how it can be helpful to you. We simply ask that you call in to Customer Service and request those services. The phone number is ************. They are available from 7:00am to 7:00pm Mountain Time, Mondays through Fridays, except for major holidays.

 

Regards,

**** ******

Senior Account Manager

Doba Enterprise

Consumer Response:  
Complaint: ********

I am rejecting this response because:

You mention your purpose is to help retailers source products quickly.  I didn't need products sourced quickly, I needed particular products, and then realized quickly that to do so, I needed particular vendors signed up to my store.  I questioned if I could do this myself and Dobas answer was it was very hard to accomplish as a retailer on my own and that the secret was to let Doba's service of listing products quickly would be the solution, and then thru their free directory I could try and reach out to vendors.  Your free directory neither could help me find the vendors that I needed.   I know what dropshippable means and was sold the idea that I needed Doba to line up the relationships for me.  Little did I know, that I have had very little problem signing up the vendors to list their products onto my site, after I realized quickly that Doba was not the right service for me.  Doba did not and never carried the products that I needed for my site.  I don't care what price Doba guarantees, because Doba could not provide what I wanted which was particular products and vendors.  

I did make a full faith effort to use Doba by learning how to use the site and viewing webinars, based on them selling me that Dobas way was my best option to get started, when in fact it was not even close to what my business needed.   I originally hadnt logged in enough the first couple of months because  I wasn't ready to list any products yet, and that I was having trouble finding what I needed. Me logging in 4 times a month was a pointless endeavor just to show a full faith effort when the fit was never there from the beginning.  Doba had the opportunity to say we understand early on and do the right thing, but rather they pushed hard to sell their solution.  They did so, by saying we cant give the money back, but we will waive not logging in enough thru may.  Ok, fine, so with that,  I did log in more than 4 times a month and yet you are claiming that there were 7 months that I did not.  I also, spend much more than 5 hours a day on my business.  The scam comes from the fact that you are stating there are 7 months i did not log in which is entirely untrue after my waiver thru May because I went out of my convenient way to do so just to get back the money that was spent that would never be used, that you would insist that i do when i have explained to you that Doba is not a fit, and that you would have no way of ever knowing I spend 5 hrs or more on my business which I do, like I have to prove that to you.  Why would you mention webinars, when I have clearly stated that I have been trained up, and that Doba does not provide any service that I need.  I can sign up with the vendors I need all on my own that you don't have listed on your site.

 



Sincerely,

****** *****

Consumer Response:

I am rejecting this response because:

The months of march, apri,l and may for 2014 were waived and here is the email your rep sent to me as he understood the business was not ready to upload products at the time as well as understanding that even if it was, Doba was not providing the products/vendors i was looking for.  Not in the Doba system nor their directory.  I only agreed for the money back guarantee, which I have stated was pointless to do, only because you were insisting, so I  did do that.
  
******,
Your agreement for the Money Back Guarantee have been altered to waive months April and May for your annual membership. You must complete the minimum log in requirements from June 2014 - March 2015.

Regards,
**** ******
************
Complaint: ********

From this email, you cannot count march, april, and may of 2014, since it clearly states those months were waived.  In addition, if you say I did not login in those  additional months you stated, that would be a blatant lie.  As I went out of my way to do so a minimum of 4 times each month since then and continue to do so still(so you cant count the majority of the months you mentioned including february 2015 or march 2015).  I have logged in a minimum o 4 times each month from june of 2014 until now.  Your rep on the phone said only november I didnt meet that requirement and now you are stating several months.  This is 100% inaccurate information you are providing and very bad business practices.



Sincerely,

****** *****

Business Response:

Dear Mr. *****,

June 2014, July 2014, August 2014 do not qualify for the Money Back Guarantee. This case is closed. Even still, you would not be able to qualify at this point because it is not March 2015 yet and you did not fulfill the log in requirements to that point.

Doba wants to help you with your business and we are willing to provide certain paid services—free of charge—to help you to that end. We can provide 2 additional months on your Doba membership, a curated inventory list of a product niche of your choice, and invite you to attend a live webinar to learn more about the service and how it can be helpful to you. We simply ask that you call in to Customer Service and request those services. The phone number is ************. They are available from 7:00am to 7:00pm Mountain Time, Mondays through Fridays, except for major holidays.

 

Regards,

**** ******

Senior Account Manager

Doba Enterprise

Consumer Response:  
Complaint: ********

I am rejecting this response because:

The answer is unacceptable.  I have now been told that Novmember of 2014 I did not log in enough.  Then I was told there were 7 months of not logging in.  And again I am now being told june, july, and august of 2014 I do not qualify.  Of course I qualify as I logged in more than 4 times in each of those months.  If Doba disputes that, then they are practicing bad business.  As far as March of 2015, I will be happy to log in 1,000 times if that makes  you happy.  No, I do not want any additional paid services for free because your services are not for me.   This case is not even close to being closed on my end.  If you would like me to log in 10 times today I would be happy to do that.  I could also do that tomorrow as well.  

Sincerely,

****** *****

3/20/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: On Dec 9, 2014, I was trying to start a drop-ship business, I did not realize it would cost so much money to start out, everything i read about drop shipping was you needed a credit card to protect.the supplier in the event that I should default on them. Doba was one of my choices. I looked them over and joined for $66.00. I did not realize at the time that I had signed up for a lifetime membership. and with that they needed $2000 to cover my costs. They never sent me documentation to that affect. I have been in touch with them several times and they are not cooperating with me, even after I told them it was a misunderstanding. I told them I wanted out of the contract or membership. I told them I would never have signed up with them had i known that there was a $2000.00 fee. To make ****ers worse they evidently hooked me up with a financial company named ******, which unfortunately I gave my bank account number to them, I must have been dizzy that day because i never would have signed up with the amount or payback method. . ****** did not send me any paper work, nor have they done so since my contact with them last Monday the 23rd of February. I spoke with Mr **** ****** at least 3 times, for one reason or another we never finished the conversation, but i did manage to tell him that it was a big misunderstanding and that I never intended to signup with them or doba, money is too tight now. He said he would look into the ****er and talk to doba and see if he said he would try to get the money back from doba, but was not having much luck. I told him upfront that I can't afford to pay the money back in two months. He has put me off till next week. . He keeps putting me off as far as any paperwork since i have asked at least 3 times for

Desired Settlement: I want out of the contract/membership with doba. and I want to settle the financial ****ers with ****** so i can come to an agreement with them that i never intended to sign anything with them. I have had a lot of things going on in my personal life , living on social security is one reason i would never had agreed to that loan. Any thing you can do to help with with this ****er would be greatly appreciated. I am not good with words so I hope you understand what has happened. For a lesser amount i might have considered the membership, but not now. As i read more information before contacting you, they tell you there is no cost to get started and then i get hit with this. If i could copy that info for you i would add it here.

Business Response:

Dear Ms. **********,

 

I have reviewed your concerns and your Doba account. There are two concerns listed in your complaint: the value of the Doba membership and your ****** agreement. Both topics deserve consideration.

 

Before discussing those topics it is essential to understand the value and use of the Doba membership. Knowing the value is important to every aspect of what Doba does. As a result, the value and use of the Doba membership must be understood first, in order to resolve any concerns.

 

Doba’s purpose is to help retailers source products easily. This means that by starting a membership, one can quickly source a lot of products to sell online immediately. The products are all drop-ship-able—meaning that one is not required to have physical stock on hand to sell the products; they will be shipped directly from the supplier or manufacturer to the end consumer. The service is valuable due to the savings: rather than having a warehouse, overhead costs, employees, benefits, etc., one could simply earn money selling the products online. Whether selling through shopping channels like eBay and Amazon or a website, one can use Doba as a source of a large array of unique or related niche items.

 

Doba Guarantees the lowest drop shipping wholesale price. If someone finds a better price than Doba’s wholesale price through another drop shipper, not only will Doba give that retailer 2 months free of access, Doba will also pursue getting the same price for that exact item.

 

Also, Doba provides tools necessary to help quickly and efficiently list and sell items on hundreds of shopping channels. The tools include the Data Export Tool, Elite Seller Report, published and archived Education, and published and live Webinars. Doba provides live, in house, Customer Service 12 hours a day, Mondays through Fridays via phone, chat, and email.

 

The ****** agreement was not created or setup by Doba. This concern is not about Doba, but your ****** and their terms as a company. This is important because Doba cannot remove anyone from the agreement or absolve the terms agreed to with ******. When one enters the bank account information, social security number and all else they require, terms are presented before the information is saved and the payment financing is provided by ******. You provided that information to ****** and agreed to their terms. As you used ****** to finance your Doba account, ****** is the company that you must contact about their terms.

 

Unfortunately, Doba will not and cannot resolve your concern with ******. We can however, support you as a Doba retailer and provide tips and guides to help you sell products online. If you are interested in getting support, please call into Customer Support at ************. Customer Support also provides email (*******@doba.com) and chat support—found in the “Help Center” section of your Doba account.

 

Regards,

**** ******

Senior Account Manager

Doba Enterprise

3/19/2015 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I signed up a membership (#*******) with Doba online for $599.00 to sell merchandised online through e-bay. My membership was from Nov. 08, 2013 to Feb. 08, 2015. Agreement: I was to log on to their website at least (4) four times a month for (15) fifteen months or at least post one of their products on e-bay at least once a month. If I did not sell any of their product during those (15) fifteen months, I was going to get my $599.00 refunded. I logged into their site at least (5) times each month. Some months I logged in as many as (6) six or (7) seven times. I called them to request for my refund and they said that I was missing a log in on Sept. 2014, that I only logged in (3) three times. I happen to logged in (6) six times that month. Then the representative said that he could not tell me what days and times I logged in, that I had to send an e-mail to request that information. So, I sent an e-mail to ******************@doba.com on 02/02/2015, then I sent another e-mail on 02/03/2015 and received a phone call on 02/04/2015 telling me that I was also missing log-in's from Mar. 2014 to Sept 2015, that I had not logged in at all. I asked her, how was it possible that I am missing all those log ins being that I am aware that I have to log in at least (4) four times a month. So I was told that they will do an in depth research and will get back to me. I asked her when will I be hearing from them and she said Fri. Feb. 06,2015. I did not here from them at all that day. I waited until Monday Feb. 09, 2015, and no one called. On 02/12/2015, I sent out another e-mail and I didn't received call until 03/02/2015. I was told that they did a further investigation and that the only month that I missed was Sept. 2014, that I only logged in (3) times instead of (4) four. I asked for the specific days and times to verify with what I have. I live in Arizona and they are in Utah. We are one hour difference in time zone on the month of September. The days and times they have, only (2) two coincide with my day and time, the third log in is a (7) seven hour difference. I asked her how is that possible that your system says that I logged in a certain time when I actually logged in at a different time. She could not explained it to me, she said that they go by the system. So at first the system indicated I was missing log in's from Mar. 2014 to Sept 2014. Than they found that I have actually logged in all those times, so that's telling me that their is a flaw in their system and they refuse to give me my refund of $599.00. I sent out another e-mailed on 03/02/2015 requesting a print out of the report showing all the dates and times that I logged in to their system.

Desired Settlement: I would please like to get my refund of $599.00 refunded in a form of a cashiers check.

Business Response:

Dear Mr. ******,

I have thoroughly read and reviewed your complaint. I have also thoroughly reviewed the account. The complaints deal principally with the value of the Doba service and the refund policies through Doba. These each deserve their own consideration and detail.

The first topic I would like to discuss is the value and use of the Doba membership. Knowing the value of the Doba service must be understood first, in order to understand the policies that Doba has established.

Doba’s purpose is to help retailers source products easily. This means that by starting a membership, one can quickly source products to sell online immediately. The products are all drop-ship-able—meaning that one is not required to have physical stock on hand to sell the products. They will be shipped directly from the supplier or manufacturer to the end consumer. The service is also valuable due to the savings: rather than having a warehouse, overhead costs, employees, etc., one could simply start selling products online through shopping channels like eBay and Amazon or a website.

Doba Guarantees the lowest drop-shipping wholesale price. If one finds a better price than Doba’s wholesale price through another drop-shipper, not only will Doba give that retailer 2 months free of access, Doba will also pursue getting the same price for that exact item. It is a guarantee that Doba has honored and continues to honor.

Also, Doba provides tools necessary to help quickly and efficiently list and sell items on hundreds of shopping channels. The tools include the Elite Seller Report, Data Export Tool, published and archived Education, and live webinars. Doba provides live, in house, Customer Service 12 hours a day, Mondays through Fridays via phone, chat, and email.

Last, but not least, Doba provides a Money Back Guarantee on the Annual, Multi-year, and Lifetime memberships. This is to help retailers feel confident and secure in utilizing this membership. The way it works is that a retailer would either log in 4 times a month for the term of the membership (or for 2 years, if a lifetime membership) or place 1 product order a month for the term of the membership.  It can be a combination of the two as well. The purpose of those requirements is to show Doba that the retailer has given the membership a full faith effort. Conversely, if the retailer does not meet those qualifications, he or she does not qualify for the Money Back Guarantee nor refund.

There refund policy, as delineated in our Terms of Use (https://www.doba.com/site/terms/) has three specific parts. First, if one needs to cancel within 3 days, one can use the 3-day right to rescind payment and be refunded. Secondly, if one purchases an Annual, a Multi-year, or a Lifetime membership, one can receive a refund through following the terms of the Money Back Guarantee. And lastly, if one decides to cancel mid membership and discontinue use, we do not provide refunds. The following are the pertinent parts of the Terms of Use:

https://www.doba.com/site/fees/)

Money Back Guarantee

Annual Membership

We are so confident with our service that we offer a 100% money back guarantee if you are unable to recoup on your initial purchase in product sales by the end of your annual membership. We require that you have logged in to your Doba account at least four times per month OR that you have placed at least one product order a month. We also ask that you spend at least 5 hours a week on your business and that you have attempted to work with us to resolve any issues prior to a refund request.

https://www.doba.com/site/terms/)

Cancellation

You may cancel your subscription to Doba during regular business hours, Monday through Friday 7:00 AM to 7:00 PM, Mountain Time, by calling ************. We do not provide refunds or credits for any partial-month or year subscription periods. We reserve the right to terminate your account for any or no reason.

The 3-day Right of Rescission is discussed in our sales calls with our potential retailers. After a retailer purchases an Annual, a Multi-year, or a Lifetime membership, it is reviewed along with the services purchased.

The applicable part of these terms is the Money Back Guarantee. In order to properly discuss this topic, I will first list the logins and orders on the account to match them up with the requirements. They are listed below

Date Time Result IP Address Instances Orders

2015-01-22 22:45:56 Successful ************* 1 0

2015-01-21 21:39:53 Successful ************* 1 0

2015-01-20 21:59:36 Successful ************* 1 0

2015-01-10 23:15:01 Successful ************* 1   0

2015-01-04 16:03:36 Successful ************ 1 0

2014-12-29 08:30:28 Successful ************ 1 0

2014-12-26 01:21:29 Successful ************* 1 0

2014-12-23 00:46:01 Successful ************ 1 0

2014-12-22 00:08:07 Successful ************ 1 0

2014-12-16 00:37:34 Successful ************ 1 0

2014-12-15 02:46:28 Successful ************ 1 0

2014-12-08 00:47:04 Successful ************ 1 0

2014-11-23 23:46:46 Successful ************ 1 0

2014-11-22 23:01:15 Successful ************** 1 0

2014-11-16 12:50:03 Successful ************ 1 0

2014-11-13 03:30:25 Successful ************ 1 0

2014-11-05 21:31:48 Successful ************ 1 0

2014-11-02 22:31:29 Successful ************ 1 0

2014-10-28 18:22:22 Successful ************** 1 0

2014-10-22 23:22:18 Successful ************* 1 0

2014-10-16 23:06:03 Successful ************ 1 0

2014-10-16 00:14:48 Successful ************ 1 0

2014-10-05 23:57:10 Successful ************ 1 0

2014-10-01 23:12:46 Successful ************** 1 0

2014-09-29 09:56:51 Successful ************ 1 0

2014-09-22 05:21:55 Successful ************ 1 0

2014-09-16 01:45:37 Successful ************ 1 0

2014-01-13 22:10:50 Successful ************** 1 0

2014-01-08 23:45:24 Successful ************** 1 0

2014-01-06 19:46:36 Successful ************** 1 0

2014-01-05 14:44:29 Successful ************** 1 0

2014-01-01 17:52:01 Successful ************** 1 0

2013-12-26 17:41:30 Successful ************** 1 0

2013-12-25 07:24:02 Successful ************** 1 0

2013-12-23 01:38:18 Successful ************** 1 0

2013-12-17 20:55:28 Successful ************** 1 0

2013-12-11 22:14:15 Successful ************** 1 0

2013-12-06 08:38:35 Successful ************** 1 0

2013-12-03 23:32:04 Successful ************** 1 0

2013-11-30 19:11:06 Successful ************** 1 0

2013-11-25 20:57:51 Successful ************** 1 0

2013-11-25 00:16:15 Successful ************** 1 0

2013-11-22 14:27:50 Successful ************** 1 0

2013-11-17 23:49:17 Successful ************** 1 0

2013-11-16 19:26:13 Successful ************** 1 0

2013-11-15 14:27:51 Successful ************** 1 0

2013-11-13 21:11:55 Successful ************** 1 0

2013-11-13 20:18:47 Successful ************** 1 0

2013-11-10 22:41:31 Successful ************** 1 0

2013-11-08 10:08:29 Successful ************** 1 0

There are no orders on your account, so they will be disregarded in this review as of this point. The months where there are neither logins nor orders disqualify you from receiving a refund on your Doba account. Those months are namely February 2014, March 2014, April 2014, May 2014, June 2014, July 2014, August 2014, and September 2014. Unfortunately, this means that a refund is not warranted.

If you are interested in using Doba again, we can reactivate your account with 1 month free of access. Your account has expired as your membership has been completed and you have chosen not to continue. We wish you success with your business endeavors of the future.

Regards,

**** ******

Senior Account Manager

Doba Enterprise 

3/19/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: They charged me for a full month subscription 1 day before my supposedly "free" 14 day trial was supposed to end. I cancelled my subscription on the 14th day, due to poor service, but was already charged before I should have been. When I contacted them about the early charge, they refused to reverse it and the rep gave me a FAKE email address to follow up on the issue, after asking them to speak to somebody in management.

Desired Settlement: I would like the subscription fee reversed from my credit card, as I cancelled during the 14 day free trial and have no interest in a subscription with a company which delivers poor service and lies to it's customers about free trials and, even further, lies about how to get in contact with them regarding such issues after they occur.

Business Response: Dear Ms. ***************,

It is truly unfortunate that you are reaching out to us in this manner. I see that your account billing did bill on the correct date--the day after your 14 day free trial ended--but as you called in the same day it billed, it should have been refunded. I have canceled the account and refunded it myself. The confirmation number of that cancellation is **********. You should see that full refund of $59.95 within standard processing: usually 3 to 5 business days.
We wish you success with your other business endeavors.
Regards,
**** ******
Senior Account Manager
Doba Enterprise

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ***************

3/18/2015 Billing/Collection Issues | Complaint Details Unavailable
3/18/2015 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: Doba ***** ******** *******@doba.com **** * ********** *** ***** **** ***** www.doba.com Gentlemen: On September 9, 2014, I was contacted by ****, a salesman from Doba, stating that as a member of Paramount Concepts I was entitled to a discounted membership with them. The discounted price was $799.00. When I hesitated, **** stated that their service would provide me with the products needed to make the program profitable and to recover my investment quickly. **** also stated he could split the cost into two payments if I would commit right then. Once I signed up there was no explanation as to how use their service other than to follow the instructions in the business center which were unclear, nor was any contact made by Doba. I struggled with their website to find products that were cost effective for me yet would be profitable also. Key items were not available and product information was not very good which rendered the service useless to me. If I could not use their services, I wondered how my business would make any profit. Their services have not lived up to my expectations and the lack of support increases my dissatisfaction, therefore, I am requesting a full refund of $799. I have tried to get a refund directly from Doba, but was told I was not within their refund terms of which I was not made aware. Sincerely,

Desired Settlement: I would like a full refund credited back to my mastercard.

Business Response:

Dear Ms. ******,

 

I have thoroughly read and reviewed your complaint. I have also thoroughly reviewed the account. The complaints deal principally with the value of the Doba service and the refund policies through Doba. Other topics mentioned in the complaint include product availability, product data, and support available on the account. These complaints deserve consideration and detail.

 

The first topic I would like to discuss is the value and use of the Doba membership. The core of the concern is that, in your opinion, the program did not work as she understood and therefore she would like to discontinue membership and receive a refund. Knowing the value of the Doba service must be understood first, in order to understand the policies that Doba has established.

 

Doba’s purpose is to help retailers source products easily. This means that by starting a membership, one can quickly source products to sell online immediately. The products are all drop-ship-able—meaning that one is not required to have physical stock on hand to sell the products. They will be shipped directly from the supplier or manufacturer to the end consumer. The service is also valuable due to the savings: rather than having a warehouse, overhead costs, employees, etc., one could simply start selling products online through shopping channels like eBay and Amazon or a website.

 

Doba Guarantees the lowest drop-shipping wholesale price. If one finds a better price than Doba’s wholesale price through another drop-shipper, not only will Doba give that retailer 2 months free of access, Doba will also pursue getting the same price for that exact item. It is a guarantee that Doba has honored and continues to honor.

 

Also, Doba provides tools necessary to help quickly and efficiently list and sell items on hundreds of shopping channels. The tools include the Elite Seller Report, Data Export Tool, published and archived Education, and live webinars. Doba provides live, in house, Customer Service 12 hours a day, Mondays through Fridays via phone, chat, and email.

 

Last, but not least, Doba provides a Money Back Guarantee on the Annual, Multi-year, and Lifetime memberships. This is to help retailers feel confident and secure in utilizing this membership. The way it works is that a retailer would either log in 4 times a month for the term of the membership (or for 2 years, if a lifetime membership) or place 1 product order a month for the term of the membership.  It can be a combination of the two as well. The purpose of those requirements is to show Doba that the retailer has given the membership a full faith effort. Conversely, if the retailer does not meet those qualifications, he or she does not qualify for the Money Back Guarantee nor refund.

 

There refund policy, as delineated in our Terms of Use (https://www.doba.com/site/terms/) has three specific parts. First, if one needs to cancel within 3 days, one can use the 3-day right to rescind payment and be refunded. Secondly, if one purchases an Annual, a Multi-year, or a Lifetime membership, one can receive a refund through following the terms of the Money Back Guarantee. And lastly, if one decides to cancel mid membership and discontinue use, we do not provide refunds. The following are the pertinent parts of the Terms of Use:

           

https://www.doba.com/site/fees/)

Money Back Guarantee

 

Annual Membership

 

We are so confident with our service that we offer a 100% money back guarantee if you are unable to recoup on your initial purchase in product sales by the end of your annual membership. We require that you have logged in to your Doba account at least four times per month OR that you have placed at least one product order a month. We also ask that you spend at least 5 hours a week on your business and that you have attempted to work with us to resolve any issues prior to a refund request.

 

https://www.doba.com/site/terms/)

Cancellation

 

You may cancel your subscription to Doba during regular business hours, Monday through Friday 7:00 AM to 7:00 PM, Mountain Time, by calling ************. We do not provide refunds or credits for any partial-month or year subscription periods. We reserve the right to terminate your account for any or no reason.

 

The 3-day Right of Rescission is discussed in our sales calls with our potential retailers. After a retailer purchases an Annual, a Multi-year, or a Lifetime membership, it is reviewed along with the services purchased.

 

When we reviewed the phone call with the sales representative, ****, we found that the refund policies were explained. The Doba service is set up so that retailers can profit, by selling products online. He explained how that would work and be beneficial to Ms. ****** in conjunction with the Paramount Concepts service. Using the concepts they provide, one can sell products from the Doba catalog and begin to actually profit.

 

This leads into the topic of the products—specifically “key products were not available.” Products available depend on stock originating from the supplier. If the stock is high, it could mean a couple of things: perhaps the item was at great price and the supplier stocked up; the item might be new and overstocked; or the item is a staple item for the supplier and must always be in stock. Conversely, if the stock is low or discontinued, it could mean a few things: the item could be hot item; the price could be low; or the item is a liquidated item that will not be restocked. There are many more reasons for either case, of course, but for right now those reasons will help one understand the point. The bottom line is that a retailer doesn’t always have a complete understanding of or control over the stock available of product lines of the supplier. Inventory will always be listed with each individual product so that it can be managed, no ****er the case.

 

The supplier has chosen the product line and retailers have the opportunity to sell the items. The biggest value in Doba is the opportunity. Because over 2 million unique items are currently available in the Doba catalog, there is plenty of opportunity for sales. When one factors in the different locations to sell Doba products, the opportunities grow. Doba has the retailer sales history to show that many retailers have taken advantage of the opportunities and sold many items. Doba has also documented those sales in the Elite Seller Report—a report showing the top 30 best selling items per category, per month. Although sales are not guaranteed, many retailers who give the Doba system a full faith try usually sell.

 

Doba takes pride in the support available for the various services it offers. Customer Service is available via chat, phone, and email from 7:00am to 7:00pm Mountain Time, Mondays through Fridays except major holidays. Articles, prerecorded webinars, blog posts, and FAQs are available in our Education section as well as the “Help Center” in the upper right-hand corner of the account. Although the Sales representatives do not provide support on the services, they do share how to contact Customer Service and get the support for our retailers. This is exactly what occurred in the sales call between the Sales representative, ****, and you.

 

It is unfortunate that you are reaching out to Doba in this manner, and Doba would like to remedy the situation. There are certain paid services that we would like to extend completely free of charge to you, to help you and your business. These services include a free curated inventory list of a product niche of your choice, attending a live webinar where you can ask questions about the service with other Doba retailers, and a 1 hour training session with an a SimpleSource expert who will help her to source products within Doba as well as through SimpleSource—a service included with Ms. ******’s membership. We ask that she call in to Customer Service by dialing ************ and requesting the services free of charge. We have noted the account and are excited to help her.

 

Regards,

**** ******

Senior Account Manager

Doba Enterprise

Consumer Response:  
Complaint: ********

I am rejecting this response because:

I was not fully informed of their services or terms and conditions until after I had submitted my payment information.  I was told the terms and conditions were listed on their website and that I  needed to read them.  Their services have not helped me accomplish any of the conditions stated during the initial call.  Their terms and conditions are unworkable as stated.

Sincerely,

******* ******

Business Response:

Dear Ms. ******,

 

The terms and conditions were agreed to before your sales call. Even before that, you had a Product Sourcing account, which has the same terms as the Doba account minus the Money Back Guarantee.

 

I understand that you are focused on the terms. However, you signed up for the Doba account because of the opportunity. If the sole purpose of the account is to help you sell products online, why not try the service out and use the Money Back Guarantee as a backup plan. You would be better off making more money selling the products than a refund of the purchase price. Remember, you can still qualify for a full refund if you haven’t profited at least the membership price. So, as long as you are using the membership, there really is nothing to lose. You will at least get your full refund if you are logging in at least 4 times a month or placing at least 1 product order a month.

 

Customer Service is still available on your account and we recommend that you contact them in case of questions or concerns. They are available via phone (************), email (*******@doba.com), and chat (found in the “Help Center”) from 7am to 7pm Mountain Time, Mondays through Fridays.

 

Regards,

**** ******

Senior Account Manager

Doba Enterprise

3/10/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Signed up for free trial on Feb. 2, 2015, cancelled on Feb. 12, 4 days before the trial expired. Credit Card still charged for the monthly fee of $59.95. Doba claims I did not cancel correctly by calling a specific number, which I did do but cannot prove it. They make cancellation as difficult as possible - no way to cancel online, through your account or to track that the cancellation has been processed. Sales person who signed me up assured me there would be no charges if I cancelled. No invoice notification either so wasn't even aware of the charge until credit card statement arrived. When I called the support number today during their hours of operation, which is the only way to cancel the trial, I got a recording saying they are in a meeting and to call back later. No disclosure as to these processes unless you go searching into their help file (a link at the top of the page only). This support number is not clearly listed on your account page nor is there instructions on how to cancel on this page, only if you click through and search their help page. Even tried getting this rectified by their online chat, but was told I had to call their support number.

Desired Settlement: My credit card is refunded $59.95 they charged which was not authorized. I did cancel the account but since it can only be done via a phone call, there is no way to prove the cancellation.

Business Response:

Dear Ms. *****,

 

I have thoroughly read through your complaint and reviewed your Doba account. Doba’s policies are the core of your complaint and so therefore I will provide pertinent details. Contacting Doba, cancellation process, and refund policy are the main topics of your complaint. I will delineate these topics below.

 

The first topic I would like to discuss is the value and use of the Doba membership. Knowing the value of the Doba service must be understood first, in order to understand the policies that Doba has established.

 

Doba’s purpose is to help retailers source products easily. This means that by starting a membership, one can quickly source products to sell online immediately. The products are all drop-ship-able—meaning that one is not required to have physical stock on hand to sell the products. They will be shipped directly from the supplier or manufacturer to the end consumer. The service is also valuable due to the savings: rather than having a warehouse, overhead costs, employees, etc., one could simply start selling products online through shopping channels like eBay and Amazon or a website.

 

Because over 2 million unique items are currently available in the Doba catalog, there is plenty of opportunity for sales. When one factors in the different locations to sell Doba products, the opportunities grow. Doba has the retailer sales history to show that many retailers have taken advantage of the opportunities and sold many items. Doba has also documented those sales in the Elite Seller Report—a report showing the top 30 best selling items per category, per month. Although sales are not guaranteed, many retailers who give the Doba system a full faith try usually sell.

 

Doba Guarantees the lowest drop-shipping wholesale price. If one finds a better price than Doba’s wholesale price through another drop-shipper, not only will Doba give that retailer 2 months free of access, Doba will also pursue getting the same price for that exact item. It is a guarantee that Doba has honored and continues to honor.

 

Also, Doba provides tools necessary to help quickly and efficiently list and sell items on hundreds of shopping channels. The tools include the Elite Seller Report, Data Export Tool, published and archived Education, and live webinars. Doba provides live, in house, Customer Service 12 hours a day, Mondays through Fridays via phone, chat, and email.

 

Last, but not least, Doba provides a Money Back Guarantee on the Annual, Multi-year, and Lifetime memberships. This is to help retailers feel confident and secure in utilizing this membership. The way it works is that a retailer would either log in 4 times a month for the term of the membership (or for 2 years, if a lifetime membership) or place 1 product order a month for the term of the membership.  It can be a combination of the two as well. The purpose of those requirements is to show Doba that the retailer has given the membership a full faith effort. Conversely, if the retailer does not meet those qualifications, he or she does not qualify for the Money Back Guarantee nor refund.

 

There refund policy, as delineated in our Terms of Use (https://www.doba.com/site/terms/) has three specific parts. First, if one needs to cancel within 3 days, one can use the 3-day right to rescind payment and be refunded. Secondly, if one purchases an Annual, a Multi-year, or a Lifetime membership, one can receive a refund through following the terms of the Money Back Guarantee. And lastly, if one decides to cancel mid membership and discontinue use, we do not provide refunds. The following are the pertinent parts of the Terms of Use:

           

https://www.doba.com/site/fees/)

Money Back Guarantee

 

Annual Membership

 

We are so confident with our service that we offer a 100% money back guarantee if you are unable to recoup on your initial purchase in product sales by the end of your annual membership. We require that you have logged in to your Doba account at least four times per month OR that you have placed at least one product order a month. We also ask that you spend at least 5 hours a week on your business and that you have attempted to work with us to resolve any issues prior to a refund request.

 

https://www.doba.com/site/terms/)

Cancellation

 

You may cancel your subscription to Doba during regular business hours, Monday through Friday 7:00 AM to 7:00 PM, Mountain Time, by calling ************. We do not provide refunds or credits for any partial-month or year subscription periods. We reserve the right to terminate your account for any or no reason.

 

The 3-day Right of Rescission is always discussed in our sales call as a best business practice. It is simply a reassurance that you are not locked in if you have “cooled off” and decided against the service.

 

The second topic is contacting Doba. The contact information for Doba is on the bottom of our landing page (www.doba.com), in the “Contact” page (www.doba.com/contact-us/), the “Terms of Use” page (https://www.doba.com/site/terms/), the “Fees and Cancellations” page (https://www.doba.com/site/fees/), and when one is logged in in the “Help Center”. Doba provides that contact information in many locations so that it is easy to get in contact with us. As a company, it doesn’t make sense for Doba to hide contact information especially when many of our retailers need to speak with live representatives to either get help with their account or sign up for membership.

 

The third topic is the cancellation policy. One must cancel her account during the free trial or prior to subsequent billings by the last day of the trial or last day of the paid membership in order to avoid further billing. This is stated in the Terms of Use and in the Fees and Cancellations policy. The purpose is clear: the services Doba provides have a technology fee attached. If services are used, maintenance is required to make sure services function. As a result, Doba requires cancellation before (further) billing goes through.

 

During the free trial, one can cancel online within the account by clicking on the “need to cancel your account?” link. After the free trial, one must call in to cancel. Checking based on the phone records, there are no phone calls from ************ before 02/25/2015. There were also no emails from ************* before 02/25/2015. The “need to cancel your account?” link was neither completed nor even clicked. Consequently, your Doba account was not canceled.

 

The fourth and final topic is the refund policy. Doba does not provide refunds for partial-month or year subscription periods. However, there is an exception to that policy: the 3-day right to rescind payment. Although not discussed with you, it was still very applicable on your account. Unfortunately, that time has passed as your account billed on 02/16/2015.

 

It is truly unfortunate that you are reaching out to us via a complaint. I want to provide a prorated refund as a special case for your account. Doba did not know that you intended to cancel your account prior to February 25th. It is more than fair for Doba to meet you halfway providing a refund of $*****—the price of the membership, you haven’t used. The confirmation number of that refund and cancellation of your account is **********. You will see that refund in your bank account within normal processing—usually 3 to 5 business days.

 

Regards,

**** ******

Senior Account Manager

Doba Enterprise

3/10/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: this company charges for 'membership' on a recurring basis without ever contacting people to find out if they even use the services. It is a clear method to defraud small companies for this so called membership fee after the trial period ends and their 'policy' is to provide no refunds. It is unethical to charge people for something that they never use and have never used and defer to a portion of an agreement that is not overt enough to warn people that they will be charged after getting a free trial. I have a small company and was just defrauded out of 180 dollars which no small company can afford to have stolen!

Business Response:

Dear Mr. *********,

 

I sincerely apologize for what you have experienced. Your Doba account shows no access and it should have never billed in the first place. I have refunded the 3 billings of $***** and closed your account. The refunds will not show as a lump sum, but 3 separate refunds of $***** in your bank account. You should see that over the processing time of your bank—usually 3 to 5 business days. The confirmation number of that cancellation and refund is **********.

 

Regards,

**** ******

Senior Account Manager

Doba Enterprise

3/4/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Doba.com claims that we 'failed' the cancellation survey by one question, and thus the auto-renewal fell into place after the first thirty day free. The trial was cancelled after 2 hours, since the website is a front for trying to get people to sign up for services that are not competitive or unrealistic they i assume have this 'exit survey' that deliberately is vague to ensure nobody that cancels really cancels. I was called the day after signing up by an associate to see if he could assist, when i told the associate that i already cancelled and didn't need any assistance he failed to mention that i 'failed' the exit survey to cancel.

Desired Settlement: Refund of the two 59.95 monthly payments they still owe me, and and clear and simple cancellation manner for future customers so they won't end up in the same situation

Business Response:

Dear *** ***,

 

Based on the information you provided in your complaint, we cannot find a matching Doba account. Could you have signed up under a different name, phone number, and email address? You can also provide the last 8 digits of the credit card that was billed and I can look up the account that way. If you can provide matching information for a Doba account, I will be more than willing to help you.

 

Regards,

**** ******

Senior Account Manager

Doba Enterprise

3/2/2015 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: Doba is a drop shipping company that states it sells wholesale products at cost. A person is able to subscribe to Dobas membership for a fee. Upon subscribing, Dobas prices are not at wholesale as advertised. In most cases are more than retail. This is not what this company advertises to the public. It is misleading and should be handled accordingly.

Desired Settlement: The advertising of this companies products is not what was represented. A refund is and should be warranted,

Business Response:

Dear Mr. *****,

 

I have read through your concerns and would like to discuss them in detail. The advertising practices of Doba about the services provided and the value of the service are the core of your concerns. I will delineate these below, providing necessary details and how Doba is willing to work with you.

 

The first topic I would like to discuss is the value and use of the Doba membership. Knowing the value is important to every aspect of what Doba does. As a result, the value and use of the Doba membership must be understood first, in order to understand the rest of the concerns.

 

Doba’s purpose is to help retailers source products easily. This means that by starting a membership, you one quickly source a lot of products to sell online immediately. The products are all drop-ship-able—meaning that one is not required to have physical stock on hand to sell the products; they will be shipped directly from the supplier or manufacturer to the end consumer. The service is valuable due to the savings: rather than having a warehouse, overhead costs, many employees, etc., one could simply earn money selling the products online through shopping channels like eBay and Amazon and provide a large array of unique or niche items.

 

Doba Guarantees the lowest drop shipping wholesale price. If someone finds a better price than Doba’s wholesale price through another drop shipper, not only will Doba give that retailer 2 months free of access, Doba will also pursue getting the same price for that exact item.

 

Also, Doba provides tools necessary to help quickly and efficiently list and sell items on hundreds of shopping channels. The tools include the Elite Seller Report, Data Export Tool, published and archived Education, and live webinars. Doba provides live, in house, Customer Service 12 hours a day, Mondays through Fridays via phone, chat, and email.

 

Last, but not least, Doba provides a Money Back Guarantee on the Annual, Multi-year, and Lifetime memberships. This is to help a retailer feel confident and secure in utilizing this membership. The way it works is that a retailer would either log in 4 times a month for the term of the membership (or for 2 years if a lifetime membership) or place 1 product order a month for the term of the membership. It can be a combination of the two as well. The purpose is to show Doba that you have given the membership a full faith effort. Conversely, if the retailer does not meet those qualifications, he or she does not qualify for the Money Back Guarantee nor refund.

 

A related topic worth mentioning is that your account was started through a free trial and upgraded to a paid membership before the trial ended. To initiate this upgrade, you agreed to upgrade by clicking on the upgrade option—in your case the Doba Pro membership—and clicked on the agree button where you would be billed $89.95 to the credit card on file. The following is from Doba’s Terms of Use (), to which you agreed when you signed up for your Doba trial membership:

 

Membership and billing

 

You can find the specific details regarding your purchase and billing with Doba at anytime by clicking on the “Billing Information” link within the “Settings” section located at the top of the pages of the Doba website; you must be “logged in” to view this section.

 

Free Trials

 

We encourage the use of our service through free trials. To view the specific details regarding your free trial, if any, click on the “Settings” link located at the top of the Doba website page; you must be “logged in” to view this section.

 

Free trials are only available to first time customers of the Doba service and cannot be combined with any other free trial offer. Only one free trial may be redeemed by a retailer or retailer's organization and its agents. You must have Internet access and a valid form of currently-accepted payment such as a credit card, debit card, or alternative valid form of currently accepted payment (“Payment Method”) to redeem a free trial offer. Upon registering for your free trial, your Payment Method may be authorized up to the term of service for which you joined. In some instances, your available balance or credit limit may reflect the authorization; however, no charges will be made against the Payment Method unless you do not cancel prior to the end of your free trial period. The day you start your trial is considered 'Day 1' of the trial, regardless of the time of day you register. Please note, Doba uses the Mountain Standard time zone (MST) to calculate all free trial periods.

 

We will begin billing your Payment Method for subscription fees corresponding to your subscription program on a yearly or monthly basis plus any applicable tax at the end of your free trial period unless you cancel prior to the end of your free trial. You may not receive a notice from us that your free trial has ended or that your paying subscription has begun. YOU MUST CANCEL PRIOR TO THE END OF YOUR FREE TRIAL OFFER TO AVOID CHARGES TO YOUR PAYMENT METHOD. For subscriptions, we will continue to bill your Payment Method on a monthly or yearly basis for your subscription program until you cancel. You may cancel your subscription at anytime. We offer a number of subscription programs, including special promotional programs with differing pricing, length of subscription terms, and bundles. Some of these promotions are offered by third parties in conjunction with the provision of their own products and services. We are not responsible for the products and services provided by such third parties. We reserve the right to modify, terminate or otherwise amend our offered subscription programs.

 

If you are contacted by a sales agent within your free trial and agree to a charge for a promotional membership, your free trial is void the moment you accept the charge.

 

Billing

 

By using the Doba service, you are expressly agreeing that we are permitted to bill you a recurring monthly or yearly subscription fee, any applicable tax and any other charges you may incur in connection with your use of the Doba service. As used in these Terms of Use, “billing” shall indicate either a charge or debit, as applicable, against your Payment Method. The subscription fee will be billed at the beginning of your subscription and on each monthly or yearly renewal thereafter unless and until you cancel your membership. Click on the “Billing” link on the “Settings” page to see the commencement date for your next renewal period. We will automatically bill or attempt to bill your Payment Method each month or year on the calendar day corresponding to the commencement of your membership. In the event your membership began on a day not contained in a given month, we will bill or attempt to bill your Payment Method on the last day of such month. For example, if you became a paying member on January 31st, your Payment Method would next be billed or attempted to be billed on February 28th. All fees and charges are nonrefundable. We may change the fees and charges in effect, or add new fees and charges from time to time, but we will give you advance notice of these changes by e mail or to your account upon login. If you want to use a different Payment Method or if there is a change in your credit card validity or expiration date, you may edit your Payment Method information by clicking on the “My Account” button, available at the top of the pages of the Doba website. If your Payment Method reaches its expiration date, your continued access of the service constitutes your authorization for us to continue billing that Payment Method. If Doba attempts to bill your Payment Method and does so unsuccessfully, you grant Doba the right to attempt to process and bill your Payment Method for up to 180 days as well as bill your Payment Method for any unsuccessful accruing billings during such time.

 

Automatic Renewals

 

Your Doba subscription will be automatically renewed on a monthly or yearly basis. For your convenience, we will bill the monthly or annual subscription fee plus any applicable tax to the Payment Method you provide to us during registration (or to a different Payment Method if you change your account information). Your membership will automatically renew for successive monthly or yearly subscriptions, without prior notice to you, unless and until you cancel your membership or we terminate it. You must cancel your membership before it renews each month or year in order to avoid billing of the next month's/year's subscription fees to your Payment Method. You are not eligible to receive refunds once your Payment Method has been billed.

 

Cancellation

 

You may cancel your subscription to Doba during regular business hours, Monday through Friday 7:00 AM to 7:00 PM, Mountain Time, by calling ************. WE DO NOT PROVIDE REFUNDS OR CREDITS FOR ANY PARTIAL-MONTH or YEAR SUBSCRIPTION PERIODS. We reserve the right to terminate your account for any or no reason.

 

It clearly explains that your account will not be billed if you cancel within the free trial period. It also explains that you will be billed if you agree to an upgrade. The fact that you tried out the membership then billed yourself to upgrade implies that you were happy with the service, saw value, and pursued using the service. The charge is valid and will remain.

 

The second topic is wholesale prices for the products. Wholesale price is a concept that often confuses people. The dictionary defines wholesale as the sale of commodities, usually in quantity, for resale (as by a retail merchant). Therefore, if you buy something for the purpose of reselling it, the price you paid is technically the "wholesale price" even if you turn around and sell it to someone for less then you paid for it, the fact that you bought it in order to resell it means that what you paid was the wholesale price.

 

Of course, it doesn't make for very good business if the wholesale price is more than the retail price, but the retail price can vary greatly depending on the retailer. Conversely, the wholesale price can vary greatly depending on how and where the retailer obtains the products sold.

 

When misinformed people discover that companies with more buying power get price breaks allowing them to sell products cheaper than they can, they either just give up or become very upset. They think they've been "ripped off" and are not receiving "real" wholesale pricing. The fact is, the prices are wholesale. They are first tier wholesale prices because that is the wholesale pricing you get for single item orders.

 

By not understanding wholesale pricing, many people (and even many businesses) make the mistake of thinking that price is the only point they can compete on. When they see someone selling an item on an auction or website cheaper than they can sell it for, they come to us and demand to know why the prices are "so high."

 

Doba does not control pricing of the products. We work with some of the nation's most respected suppliers/distributors. Our suppliers provide us with all of the information for the products on our site like the images, descriptions, SKU numbers, manufacturers' links, product title, categories, quantity in stock, the MSRP, and wholesale prices. So, we cannot change the pricing for any product. The wholesale price is predicated by the supplier. We simply post the information they provide to us on our site.

 

Remember, a few products might yield a narrow margin, others will yield much higher margins allowing for greater profits. With over 2+ million products available in our product catalog, we're confident members can find products they can sell successfully for a profit.

 

It is unfortunate you are reaching out to Doba in this manner. Doba would like to remedy the situation. There are certain paid services that we would like to extend completely free of charge to you. We would like to provided a free curated inventory list of a product niche of your choice and attend a live webinar where you can ask questions about the service with other Doba retailers. We simply ask that you call in to Customer Service by dialing ************ and requesting these services free of charge. We have noted the account and are excited to help you.

 

Regards,

**** ******

Senior Account Manager

Doba Enterprise

Consumer Response:  
Complaint: ********

Mr. ****** I am rejecting this response because: The reason for my continued efforts is due to a few reasons.  First, your free trial allowed a total of ten transactions. I called your customer service department for assistance with the file sharing between Doba and ebay.  The ten were used during this period and I became a member based on what the company demonstrates its self to be.  I understand wholesale, fixed, and suppliers cost, when I graduated with my MBA.  That being said your wholesale cost on the "only" item that I purchased was only a few cense lower than retail.  But the difference is, your supplier had lower shipping costs.  Making it more affordable for anyone, with or without your membership to buy the products.  Your shipping stated and estimate of $9.00, when in reality it turned out to be over $13 for shipping.  Now I understand if it was going to be shipped form one side of the country to the other, however it was not.  

     All and all mr. ******, you are within your right to keep the money that I gave you.  I don't believe It is not deserved.   Your companies attempt to make a few dollars will end up costing you much more.  This is the first time I have made a complaint to the BBB so please don't think that I make a habit out of this. One thing I want you to know is I feel you were misleading.  If that is how you want to do business, thats well within your right.  However it is well within mine to make sure the future customers of Doba know what they are getting themselves into.   

Sincerely,

****** *****

Business Response:

Dear Mr. *****,

 

The wholesale pricing varies from supplier to supplier. It is unfortunate that the items you investigated selling were not profitable based on your criteria. With 200+ suppliers and 2+ million products in the catalog, there is plenty of opportunity to find items that are profitable.

 

The shipping is a different matter entirely. Each supplier has the opportunity to charge shipping based on a shipping calculator, charge a flat rate such as $5.00 or $0.00 (free shipping), or charge a specified rate per product. The shipping based on a calculator is frustrating in general. It is not a pain point specific to Doba, but still a very real and frustrating topic.

 

For shipping carriers, there are various aspects of shipping that cause rates to change. Rate tables for carrier companies are still only estimates. It is only when specifics are provided, that an exact cost is returned. Consider the following aspects utilized in fee calculation:

           

Distance – physical distance traveled to get from origin to destination

Destination Hub Location – rural fees to be applied if the carrier hub is not within reasonable distance from the destination

Weather & Detours – mother nature’s shipping impediments

Transportation Method – truck, train, boat, or plane; or combination of carriers (FedEx Smartpost, UPS Mail Innovations)

Fuel – the current costs of the fuels used for the mode of transportation (gasoline, propane, diesel, etc.)

Dimensional Weight – “dim weights” are a weight used by carriers which is a combination of size and weight

Fragility – if the item can be stacked; where the item can be physically placed in order to ship safely

Oversized & Overweight – LTL (Less than truckload) shipments that cannot be shipped by regular delivery trucks and require scheduling as well as a phone number listed on the order

Insurance – without this, there could be no claims or trace processes, nor could there be refunds of the product value

Employee Costs and Overhead – the cost of each employee, infrastructure, website, physical hubs, advertising, and all related costs

 

The shipping costs, by default, display what the cost would be to ship the items to Doba’s central offices in Orem, Utah. As a result, when the true location is entered as the destination, the estimate shipping cost—for applicable items—will likely go up. It also doesn’t help you that the carrier costs usually increase by at least 6% each year as a response to supposed inflation. For more information, I would recommend reading the following article about the new required dimensional weights that are required by UPS and FedEx—and likely to be an industry standard for logistics companies: https://www.internetretailer.com/2014/12/30/smaller-more-beautiful-ever

 

Doba would still like to provide another opportunity for you. There are certain paid services that we would like to extend completely free of charge to you. First, as you did not find items that were valuable based on your criteria, we would like to extend 1 month free on top of the time you have paid for, but also provide consultation time with Doba’s Director of Marketplace Success, ******* ****. The phone call would be 30 minutes with her to discuss your needs and look at products that match those needs. We would still like to provided a free curated inventory list of a product niche of your choice and attend a live webinar where you can ask questions about the service with other Doba retailers. We simply ask that you call in to Customer Service by dialing ************ and requesting these services free of charge. We have noted the account and are excited to help you.

 

Regards,

**** ******

Senior Account Manager

Consumer Response:  
Complaint: ********

I am rejecting this response because:

Mr. ******,
     Your company is not my issue. It's how your company represents itself. Doba States that it has over 2 million products for it's customers to choose from to make a profit on. Nowhere in your documentation does it state "on select items, there's a possibility for you to make a profit." You use it as a blanket statement for all of your products. For example, I could copy and paste Walmarts online ads, post them to my website, and call myself a supplier, wholesaler, etc. Mr. ******  i'm sure each supplier has a different net profit the y will  make on their products. It's up to the company, like Doba, to sort through those and remove the products that don't have any profit margins so that your customers are being misled. Mr. ****** that's called ethical business practices. Mr. ****** any company in the United States who follows good business practice, and ethical values, would have no problem issuing my request. This further tells me that this is an ongoing trend with Doba it makes me want to fight harder to make sure that every other perspective customer of Doba fully understands what they're getting themselves into. One of my professors in grad school left us with the saying. "It takes a lifetime for a company to build its reputation and only a second for that reputation to be tarnished based on foolish action."

Sincerely,

****** *****

2/25/2015 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: I recently reactivated an account from years ago in hopes that Doba's service has improved. Unfortunately, upon activation and the opportunity to review several products, I noticed that most prices are no where near true wholesale prices and often at or above market retail prices (MSRP claims are irrelevant). Doba makes claims to be simplifying and streamlining product sourcing, but unfortunately Doba or its suppliers attempts to make large profits by driving up prices to a point that makes them unsellable at market prices. Because of this, Doba offers no value to me as a customer and I am unable to realize any benefit from my subscription to Doba. I am quite disappointed and would like a cancellation and refund. I have not used Doba for any orders nor have I used the account for the full month so I feel this is a fair resolution. I think Doba could improve their advertising by being more transparent about their product pricing and perhaps offering some way for potential customers to view available products/pricing before committing.

Desired Settlement: Please cancel my account and refund all charges to my credit card.

Business Response:

Dear Mr. ******,

 

I have thoroughly read and reviewed your complaint. I have also thoroughly reviewed the account. The complaints deal principally with the value of the Doba service and the refund policies through Doba. Other topics mentioned in the complaint include advertising and product pricing. These complaints deserve consideration and detail.

 

The first topic I would like to discuss is the value and use of the Doba membership. The core of the concern is that, in your opinion, the program did not work as she understood and therefore you would like to discontinue membership and receive a refund. Knowing the value of the Doba service must be understood first, in order to understand the policies that Doba has established.

 

Doba’s purpose is to help retailers source products easily. This means that by starting a membership, one can quickly source products to sell online immediately. The products are all drop-ship-able—meaning that one is not required to have physical stock on hand to sell the products. They will be shipped directly from the supplier or manufacturer to the end consumer. The service is also valuable due to the savings: rather than having a warehouse, overhead costs, employees, etc., one could simply start selling products online through shopping channels like eBay and Amazon or a website.

 

Doba Guarantees the lowest drop-shipping wholesale price. If one finds a better price than Doba’s wholesale price through another drop-shipper, not only will Doba give that retailer 2 months free of access, Doba will also pursue getting the same price for that exact item. It is a guarantee that Doba has honored and continues to honor.

 

Also, Doba provides tools necessary to help quickly and efficiently list and sell items on hundreds of shopping channels. The tools include the Elite Seller Report, Data Export Tool, published and archived Education, and live webinars. Doba provides live, in house, Customer Service 12 hours a day, Mondays through Fridays via phone, chat, and email.

 

Last, but not least, Doba provides a Money Back Guarantee on the Annual, Multi-year, and Lifetime memberships. This is to help retailers feel confident and secure in utilizing this membership. The way it works is that a retailer would either log in 4 times a month for the term of the membership (or for 2 years, if a lifetime membership) or place 1 product order a month for the term of the membership.  It can be a combination of the two as well. The purpose of those requirements is to show Doba that the retailer has given the membership a full faith effort. Conversely, if the retailer does not meet those qualifications, he or she does not qualify for the Money Back Guarantee nor refund.

 

The second topic I would like to delineate is wholesale prices for the products. Wholesale price is a concept that often confuses people. The dictionary defines wholesale as the sale of commodities, usually in quantity, for resale (as by a retail merchant). Therefore, if you buy something for the purpose of reselling it, the price you paid is technically the "wholesale price" even if you turn around and sell it to someone for less then you paid for it, the fact that you bought it in order to resell it means that what you paid was the wholesale price.

 

Of course, it doesn't make for very good business if the wholesale price is more than the retail price, but the retail price can vary greatly depending on the retailer. Conversely, the wholesale price can vary greatly depending on how and where the retailer obtains the products sold.

 

When misinformed people discover that companies with more buying power get price breaks allowing them to sell products cheaper than they can, they either just give up or become very upset. They think they've been "ripped off" and are not receiving "real" wholesale pricing. The fact is, the prices are wholesale. They are first tier wholesale prices because that is the wholesale pricing you get for single item orders.

 

By not understanding wholesale pricing, many people (and even many businesses) make the mistake of thinking that price is the only point they can compete on. When they see someone selling an item on an auction or website cheaper than they can sell it for, they come to us and demand to know why the prices are "so high."

 

Doba does not control pricing of the products. We work with some of the nation's most respected suppliers/distributors. Our suppliers provide us with all of the information for the products on our site like the images, descriptions, SKU numbers, manufacturers' links, product title, categories, quantity in stock, the MSRP, and wholesale prices. So, we cannot change the pricing for any product. The wholesale price is predicated by the supplier. We simply post the information they provide to us on our site.

 

Remember, a few products might yield a narrow margin; others will yield much higher margins allowing for greater profits. With over 2+ million products available in our product catalog, we're confident members can find products they can sell successfully for a profit.

 

The final topic I would like to discuss is the advertisement that Doba does, related to the product pricing. It is accurate for Doba to state that we have the lowest wholesale prices for a drop shipper. Doba has the proven track record for that with the lowest drop-shipping wholesale price guarantee. Doba also, by way of the retailers using the service, has enough buying power to actually get keystone pricing on some products. Many products are in the tier 1 or tier 2 wholesale pricing range, but some suppliers and historical sales evidence within Doba has allowed for deeper discounts.

 

A thought on this topic is, how is it possible for Doba to stay in business if the wholesale prices are higher than all competitors?

 

The answer is simply: there is no way Doba could stay in business, if that were the case. However, as stated previously, the pricing fluctuates greatly depending upon the supplier and availability. The wholesale prices in Doba are the lowest that you will find through any drop shipper, period.

 

It is unfortunate that you are reaching out to Doba in this manner. Especially when you have already had 2 free trials and appeared to know the system before you signed up again and billed yourself over the weekend. Fortunately, we will make an exception for you and simply refund the $***** that you agreed to in signing up for the account again. The confirmation number of that refund is **********. You should see that refund within 3 to 5 business days or the standard processing time of your bank.

 

Regards,

**** ******

Senior Account Manager

Doba Enterprise

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******

2/18/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We were promised a refund of $600.00 if we were not satisfied with their services. We cancelled with them in 6/2014. We signed up with DOBA drop shippers in Utah for our website. We had it for 18 mos. We cancelled with DOBA in 6/2014 & were told if we went on site 4x a month, they would refund us the above amt. We did the required amount up to 1/2015 and they only refund us $288.92 saying we didn't do the required site sign ins. We have it recorded from May to Jan. 2015 and they declined living up to their promises. Besides, in the time we were with DOBA, we had no sales but for 1 from a friend. 99% of the time, the products on our website with them were out of stock or discontinued. We had to close the website. We were paying for services that was not bringing in any money. All we want is the balance due us of $312.00. The salesman also told me, if we weren't satisfied with their services and had no sales, they would refund us the $600.00. That does not even include the initial sign up fee of $300.00 for one year.

Desired Settlement: We just want the $312.00 you won't refund us after we cancelled our service with them. We went on their website 4x a month starting in June 2014 to January 2015 and they would not honor their word and refund us the $600.00 for a lifetime member OR the initial fee of $300.00 when we signed up with them in 2013. We are senior citizens trying to recoup this month due us so we can pay off our debt.

Business Response: