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BBB Accredited Business since

Sundance Catalog

Phone: (800) 422-2770 Fax: (801) 487-3452 View Additional Phone Numbers 3865 W 2400 S, Salt Lake City, UT 84120 View Additional Email Addresses http://www.sundancecatalog.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Sundance was founded in 1969 by Robert Redford. The goal of the the Sundance Village, located at the base of Mt. Timpanogos, is to offer community art and nature that would foster the arts. Sundance Catalog was created to offer artistic items to all


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Sundance Catalog meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Sundance Catalog include:

  • 5 complaint(s) filed against business

Factors that raised the rating for Sundance Catalog include:

  • Length of time business has been operating
  • Response to 5 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Sundance Catalog
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 25, 1996 Business started: 09/01/1989 Business started locally: 09/01/1989 Business incorporated 05/17/2004 in DE
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. TaMara Gold, Customer Service Manager Cindy Vunder, Outlet Manager
Contact Information
Principal: Ms. TaMara Gold, Customer Service Manager
Business Category

Mail Order & Catalog Shopping Womens Apparel - Retail Costume Fabrics, Trim & Accessories General Merchandise - Retail Home Accessories Jewelers - Retail

Refund and Exchange Policy
If at any time and for any reason, you do not feel that your purchase has lived up to your expectations simply return it for an exchange or a refund. Sundance outlet purchases are accepted within 30 days of the original purchase for an exchange or refund.
Alternate Business Names
Sundance Catalog Outlet Sundance Catalog Outlet Store Sundance Holdings Group LLC Sundance the Store
Products & Services

Sundance offers artisan created jewelry, apparel and home decorative items.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.