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BBB Accredited Business since
Phone: (801) 392-9991 202 W 36th St, Ogden, UT 84405
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A BBB Accredited Business since
BBB has determined that Richard's Mfg. Jewelers, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Richard's Mfg. Jewelers, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMs. Carolyn Bennett, Owner
Jewelers - Retail Jewelry Polishing & Plating Jewelry Repair Watches - Service & Repair
Alternate Business NamesRichard's Manufacturing Jewelers
202 W 36th St
Ogden, UT 84405 (801) 392-9991 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: Battery replacement in deceased father's watch resulted in the numbers/minute markers being washed away in places as something was spilled on it. I left the watch with them on 9/17/14 and took it back to have the numbers and minute marks restored on 9/18/14. After a few weeks I went back to pick it up. The numbers had been replaced but the minute marks were still missing in places. They said they sent the watch to be restored and it would take 4 to 6 weeks. I have not seen the watch since. After 8 weeks they told me the only person able to finish the restoration was having surgery so it would be 2 more weeks. Then I was told the company was closed for a week. Today I was told by ******* that the company would not be open until 1/6/2015. I have called ******* at Richard's weekly and now almost daily. She tells me each time that there is nothing she can do. She says she has left messages that have not been returned. Today she said she emailed them. ******* won't tell me who they sent the watch to so I'm not sure it has even left their store.
Desired Settlement: I want my deceased father's watch back in the same condition it was in before he died September 1, 2014. I want them to ensure the damage they caused will be fixed. I want a firm date that I can pick up the watch. I want an apology from them for making an already difficult time even more difficult. They have never taken any responsibility for this but leave me feeling helpless and like I have annoyed them.
****** **** brought her father's watch to us for a battery. We had her leave it for a day because the watch repairman was not here at that time. He changed the battery and decided to clean the case because it was dirty. As he cleaned the case, the dial got some moisture and some of the markers were gone. When she came to pick it up she did not like the look of the dial. So the watch repairman tried to put the marks back on the dial. She did not like the way it looked. So we told her that we would send it in to have the dial refinished. We sent it to a very good company that has always done great quality work and we have worked with them for over thirty years. They have always taken their time to do a very good quality job. We told her it would be six to eight weeks for the dial to be refinished. She came back in eight weeks and we had not received the dial back. I called and they said that they would have to make a new die for the dial. I told ****** that and that it would be longer than we thought because of the new die. ****** came in to check on it or call about it about once a week. I would call and check when she would inquire about it. In October they said that the die maker had had an accident and would be going in for surgery the next week so it could not be worked on until he returned from surgery.
For a while ****** called in every day. She requested to know where we had sent the watch. I explained to her that we do not give out our sources to our customers. So she asked that I call daily to ask about the watch. At this time all I was getting was their message machine either saying that they were closing for the holidays or that I could leave a message and she would return my calls. I did not receive any calls back. ****** called me on December 30 about the watch. I called the company and the message machine said that the company would be closed until Jan 6, 2015. However this time they gave the option to Email them for questions. So I Emailed them and she said that her husband would be trying to get back to work on January 6. 2015. And that they would try to get the watch done in two weeks. That day I also received ******'s complaint so I thought I would find out about the watch before I replied. I called them today to find out about the watch. It is not done and will be at least two more weeks. He has not been able to work for full time and he is trying to get caught up.
I apologize for this situation. I have tried to fix it to the best of my ability. I know that it has not been timely, but due to the physical restrictions of this company, they are trying to get this done. I apologize that the loss of her father was made more difficult by this problem with his watch. I hope that this can be resolved by the end of January and that ****** can be happy with the result when it is done.