Customer ReviewsforRain Retail

*************************** is a star! He's really invested in the success of the entire project and making sure everything goes well. He is patient and kind, always available, always on time and ready to help. We have worked on everything from understanding the system, making suggestions that will improve certain things, individual technical problems, setting up printers, users, scanners. We are now live, and although it has been very challenging, he is always willing to help. Now, we're getting ready to launch our website!

Fabulous experience build my first website, Sew Much Class! From the initial meeting when we established the website vibe, **** guided us through each step. The team approach to completing the training modules was exceptional. Love that support is available for additional help even after my training period was completed. Wonderful company to work with! Highly recommend Rain Retail as a one-stop solution!

Weve had issues from the beginning with salesman telling us ******* has certain features that it doesnt. Then, text messaging to customers still not set up after 3 weeks with *******. First live sale was horrible. The scanning of product that had been uploaded to ****** didnt work. I had no sales for the 1st live sale. I normally have up to $1000 a sale. Found out a switch wasnt flipped to turn it on for us. Customers having issues signing. Tech support is extremely hard to get ahold of.

I have been using the software for close to 10 years and have been completely satisfied. If I have ever had a problem, the support has always been very helpful in handling the situation.

A great POS system. Quick & simple to use. The staff at Rain Retail are friendly & eager to assist.

I have been a Rain customer since August 2020. I have a small glass mosaic studio and needed a POS system to keep track of sales and inventory. My Rain Retail system handles all of that plus more. I can run reports on End of Day Sales, Low Inventory, Sales Tax reporting, keep track of employee hours and more. I also have a marketing package that offers a lot of system generated outreach to my customers. The system does so much I am constantly learning new things about it. My initial sales call was handled very professionally. The sales team asked lots of questions about what I thought I needed and actually listened, as well as offered suggestions. It was not a "hard sell" situation. Once I bought their package, I was given a LOT of training and resources for assistance to get my business up and running with the POS. I had no hiccups or issues as Rain staff helped me every step of the way. Rain also helped me get connected with merchant services for payment methods. My only issue has been the merchant service portion in that I don't believe Rain has enough connectivity to the merchant service package in order to help customers get through PCI compliance which is hard for a non-techy person to figure out. Other than that, the Rain ongoing support via phone and email has been great and they are very responsive to customer's needs. I have also benefitted from the training videos that are offered. Over all, I highly recommend Rain for small business.

They had exactly what I was looking for for my online shop. I used Rain to host my website and it is automatically integrated with my distributor to make things that much easier. The whole process was simple and easy to learn and well worth the price.