BBB Accredited Business sinceAdditional Locations
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A BBB Accredited Business since
BBB has determined that Overstock.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Overstock.com include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 262 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||137|
|Total Closed Complaints||262|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||4|
Type of Entity
Business ManagementMr. Jonathan Johnson, Chairman of Board Ms. Diana Brunson, Customer Care Manager Mr. Patrick Byrne, CEO Mr. Justin Hill, Customer Service Director Mr. Brian Popelka, SVP Customer Care & Partner Care Tracie Richardson, Executive Relations Manager Ms. Stormy Simon, President
Internet Shopping Wholesalers & Distributors
Alternate Business NamesO.co O.co Travel
Products & Services
This company is an internet retailer of name brands and close out merchandise. The merchandise is of a wide variety.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview