Business ProfileforInfowest, Inc.

Info from memeory/figures & dates not exactly Had their internet service for about 7-8 months. Started it in Cedar City on June or July. It was only high speed internet option open to us there. Because we live in an RV & BNB Swiss was the only place we could afford. No issues while there. By September I had lost my job. Mid Oct had to leave Cedar because couldn't find work and had not paid rent that month. Contacted them 2 days beforehand. Explained my situation and told them to come get the outside dish and cable from the post I had paid for and installed personally at my own expense. ($75) I explained that I wanted to remove the post with the concrete from my site before leaving, return the space as I received it etc. They told me under no circumstance was I allowed to remove that dish, a technician had to do so as it was expensive and easily damaged. I said I could take it down carefully and return it, as well as the rest of the items they installed/their equipment I was renting etc. to them before I pulled my trailer out of town. Long story short, they convinced me to leave the pole, dish and cable on the site as 1st available tech was one week away. Instructed me to take the router/modem etc with me as after I got settled in Hurricane, I could start service again. Now, I was under no contract. I told them I was canceling service. They told me they'd suspend it temporarily until I figured out my situation because if they canceled it my promo rate equipment rental price etc. should I decide to use them down the road would double. If I didn't want to restart the service or went with another provider, then they would actually cancel. I agreed. Come late Dec, short of 200 comes out of my bank with no notice. When I contacted them they said they were unable to pull Nov and Dec payments out for lack of funds so they were doing so now with late fees. Unfortunately after arguing for some time I gave up trying to get my money back. Alot more to add but no room.