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      Country
          Country

          Find a Location

          Identrust, Inc. has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Identrust, Inc.

              5225 W Wiley Post Way Ste 450 Salt Lake City, UT 84116-2561

              BBB Accredited Business
            • Identrust, Inc.

              6623 Dumbarton Cir Fremont, CA 94555-3603

            • Identrust, Inc.

              55 Hawthorne Street, Suite 400 San Francisco, CA 94105

            • Identrust, Inc.

              San Francisco, CA 94105

            Business ProfileforIdentrust, Inc.

            Internet Service
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            1.6/5stars

            Average of 5 Customer Reviews

            Customer Complaints

            6 complaints closed in last 3 years

            3 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 8/17/2015

            Years in Business: 25

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Internet Security services

            Business Details

            This is a multi-location business.

            Find a Location

            Identrust, Inc. has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Identrust, Inc.

                5225 W Wiley Post Way Ste 450 Salt Lake City, UT 84116-2561

                BBB Accredited Business
              • Identrust, Inc.

                6623 Dumbarton Cir Fremont, CA 94555-3603

              • Identrust, Inc.

                55 Hawthorne Street, Suite 400 San Francisco, CA 94105

              • Identrust, Inc.

                San Francisco, CA 94105

              BBB File Opened:
              8/15/2015
              Years in Business:
              25
              Business Started:
              3/10/1999
              Business Incorporated:
              3/10/1999
              Accredited Since:
              8/17/2015
              Type of Entity:
              Corporation
              Business Management
              • Mr. Donald Johnson, Chief Information Officer
              Contact Information

              Principal

              • Mr. Donald Johnson, Chief Information Officer
              Additional Contact Information

              Customer Complaints

              6 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/29/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              We have had a digital signature certificate with Identrust for several years. The paperwork and application was laborious and took a very long time to get. We were recently sent information on how to renew our certificate - we followed the steps and thought we had renewed. We were sent a confirmation that our certificate was active again, and we started using it. We were just told by the jurisdiction that we submitted our supposedly certified drawings to that our certificate had expired. When we went onto Identrust's website to see what was going on, it listed our certificate as "revoked," and it showed the new one we had just received as "expired."When I called to ask what was going on, I was told that when we followed the steps we were given to renew our certificate, the system apparently created a new one. That new certificate expired after a few weeks (with no notice to us), so the system now shows that our original certificate was revoked (it wasn't), and our attempt to renew by following all the steps we were given yielded a new certificate that is now expired.So we are now told that we need to start all over again with new paperwork and a new account. Meanwhile our permit review is on hold until we can get an active certificate.This is BEYOND FRUSTRATING - we have already had a certificate in good standing for years, but because of their system's error, we now have to start all over again. And the process might take months, as it did last time. This is totally unacceptable, and is no fault of our own. We need our certificate ASAP, but we are stuck at step one again.
              Read More

              Customer Reviews

              5 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              William W

              11/29/2023

              The worst customer experience I have encountered in years, I submitted the application through the website and received confirmation emails. I then downloaded, completed, had notarized and fedexed the documents to them the next day. Right after I did that I received an email saying my application was rejected because their address for my company was slightly different than what I put on the application (same location). Their solution was for me to start all over and submit a new application. I called and tried to explain but ******* said you received the email so that is what you have to do.Instead of doing that I contacted their competition (WidePoint) who were extremely helpful and walked through the whole process with me.Avoid this company as they act like they dont care about customers.

              Identrust, Inc. Response

              11/30/2023

              IdenTrust is bound to the requirements of the ************* ********** of **************************************** X.509 Certificate Policy, the governing document of all ECA digital certificates. The document may be found at ***************************** . Section 3.2.2 requires the verification of the organization name, address and documentation of the existence of the organization. This information is verified using an approved source such as a Secretary of State or other governmental registry, or commercial database such as Dun and Bradstreet, requirement confirmed in Certificate Practice Statement for the US ********** of **************************************** (ECA) Program document, found **************************************************************************************************************************************. This document confirms how IdenTrust supports the DoD policy and is approved by the ********** of ******** When verifying the organization for the reviewer our agent followed the prescribed process, acting appropriately by placing the application on hold pending receipt of documentation confirming the name entered on the application. The alternative to that is to reapply with the correct address. The address entered by the Reviewer included the name of the office park where the organization is located. IdenTrust was unable to confirm this information using an approved method. This Commentor identified this information using ****** which is not an approve method of verification for the application required to proceed with the application. Note - IdenTrust does not divulge the database used to verify addresses as a security precaution. To do so weakens the chain strength and integrity of the certificate.This Commentor also reviewed the phone call between the Reviewer and the IdenTrust Support team. While the information provided to the Reviewer by the Support Agent was correct it is determined more explanation could have been offered. Appropriate action will be taken to address this internally. To reiterate, all action taken by IdenTrust while attempting to verify the organization address was in accordance with DoD's ECA policy requirements, and follow up requests to either reapply or submit documentation for the address as listed on the application were appropriate.

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