BBB Business Review

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This business is not BBB accredited.

Big Local, LLC

Phone: (801) 424-0018 5202 W Douglas Corrigan Way Ste 300, Salt Lake City, UT 84116 View Additional Email Addresses

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Big Local, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 2

Additional Complaint Information

Complaints allege that consumers were not informed that after their trial period ended that they would be automatically renewed and pay up to $99 a month.

The terms and conditions on the company's website state: "Upon expiration of any Contract Term listed above, a subsequent term of this Agreement shall automatically renew on a monthly basis at the previous monthly price without further action by you ("Renewal Terms") unless you give BigLocal written notice of non-renewal in accordance with Section 3.8 below. After the completion of the Trial Period and/or the subsequent Contract Term, you will subsequently be acquiring the Services for full monthly Renewal Terms, meaning that if you attempt to terminate the Services prior to the end of a Renewal Term, you will be responsible for the full month's charges to the end of the then-current term which will immediately become due and payable. Expiration of the Service Term or termination of Service does not excuse you from paying all unpaid, accrued charges due in relation to the Agreement."

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Big Local, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 26, 2008 Business started: 03/28/2008 Business started locally: 03/28/2008 Business incorporated 06/07/2007 in UT
Type of Entity

Limited Liability Company (LLC)

Business Management
Spencer Hall,, Associate in House Counsel Mr. James Clarke, Manager Mr. Phil Hansen, CEO Mr. Ben Henderson, CFO Mr. Matthew Lowe, In House Counsel Mr. Mark Mangelson, Company Contact Mr. Scott Smith, Company Contact Mr. Bruce Westenskow, VP
Contact Information
Principal: Spencer Hall,, Associate in House Counsel
Business Category

Internet Marketing Services


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
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