This business is not BBB accredited.
Tall Tree Administrators, LLCAdditional Locations
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This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
State Office Building Rm # 3110, Salt Lake City UT 84114
Phone Number: (801) 538-3800
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Que S. Hansen, Principal Mr. Mark H. Selman, Principal
Insurance Agency Insurance Agents Insurance - Health Insurance - Medicare Services
Alternate Business NamesHealthUtah.com
THIS LOCATION IS NOT BBB ACCREDITED
802 E Winchester St Ste 250
Salt Lake City, UT 84107 (801) 274-8100 (877) 453-4201 Directions
THIS LOCATION IS NOT BBB ACCREDITED
PO Box 71570
Salt Lake City, UT 84171
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Additional Phone Numbers
- (877) 453-4201(Phone)
Additional Web Addresses
Additional Email Addresses
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: My husband needed a Tetanus shot, a preventative care issue covered in our contract. They denied the claim and have not responded to email or calls. We are currently enrolled in a health care plan that is administered by Tall Tree administrators. My husband needed a tetanus shot. We logged into tall trees website and followed the instructions to find a in network provider. We received a bill that charged us for the preventative vaccine, they also charged us for an out of network visit. When I called to debate the charge I was told that the clinic that we went to was not an in network provider, when I explained how I found the provider your customer service provider asked me to walk her through how I found the clinic she also found the clinic on the website and was not sure how to explain why it was covered as an out of network clinic. she said it was billed wrong however she could not fix it and she would need to make someone else aware of the issue and that she would get back to me as soon as possible. I waited a week and never head back from tall tree, when i called again they had no notes on my prior call and we started over explaining the problem to another customer service agent. I outlined 2 issues with the bill, 1 it was a preventative care immunization, preventative care is covered in full by our health care plan. I would understand not covering the office visit however the immunization being preventative is, under our plan as well as the Affordable Care act, required to be covered 100%. After several phone calls we finally received a second bill although it was now being covered as an in network charge the immunization was not covered. I sent an email outlining the issue and received no response. I have read the policies stating that preventative care is covered.
Desired Settlement: I would like the company to reimburse me for the amount of the immunization.
Contact Name and Title: **** ******** Claim Manager
Consumer Response: (The consumer indicated he/she ACCEPTED the response from the business.)