BBB Business Review

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This business is not BBB accredited.

Federal Financial Group, LLC

Phone: (801) 495-2009 292 E 12200 S Ste 200, Draper, UT 84020

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Federal Financial Group, LLC include:

  • Business has failed to resolve underlying cause(s) of a pattern of complaints
  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 25 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

25 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 11
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 12
Total Closed Complaints 25

Additional Complaint Information

If you have a complaint with the company, feel that you were called when you were on the Do Not Call (DNC) list, or would like to have your number added to the DNC, please contact call 866-517-2945 or email your phone number to prior to filing a BBB Complaint.

This business has a pattern of complaints in which complainants indicate that the business is using a pre-dialer which calls their home, cell phone, place of employment and various other numbers repeatedly even after asking that the calls stop. While the business has responded to BBB's concerns and indicated that numbers are placed on their internal Do Not Call list, complaints continue to indicate that they are receiving calls and the underlying reason complaints are being filed with BBB has not changed.

The National Do No Call Registry (DNC) does not apply to some types of calls such as those made to businesses unless if they are involved in the sale of office or cleaning supplies. You can find a full copy of the FTC's Telemarketing Sales Rules and DNC Exemptions here: click here .

Customer Reviews Summary Read customer reviews

4 Customer Reviews on Federal Financial Group, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 4

Additional Information

BBB file opened: January 05, 2005 Business started: 03/01/2002 Business started locally: 03/01/2002 Business incorporated 03/01/2002 in UT
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Kathy Germaine, GM, IMS Mr. Rick Dixon, Owner Ms. Susan Escalante, Direct of Public Relations Mr. Larry Sheffield, Office Manager
Contact Information
Principal: Ms. Kathy Germaine, GM, IMS
Customer Contact: Mr. Larry Sheffield, Office Manager
Business Category

Insurance Agency Credit - Debt Consolidation Services Insurance Services Financial Services Financial Planning Consultants Financial Planning Consultants

Alternate Business Names

Customer Review Rating plus BBB Rating Summary

Federal Financial Group, LLC has received 3.01 out of 5 stars based on 4 Customer Reviews and a BBB Rating of B+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
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