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          Find a Location

          Reservation Counter, LLC has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Reservation Counter, LLC

              4700 W Daybreak Pkwy Ste 100 South Jordan, UT 84009-5131

            • Reservation Counter, LLC

              2961 W Maple Loop Dr Lehi, UT 84043-5686

            • Reservation Counter, LLC

              333 108th Ave NE Ste 300 Bellevue, WA 98004-5736

            Business ProfileReservation Counter, LLC

            Hotel Reservation
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            4700 W Daybreak Pkwy Ste 100

            South Jordan, UT 84009-5131

            Visit Website
            (833) 301-0990

            Customer Reviews

            1.36/5

            Average of 331 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            557 complaints closed in last 3 years

            235 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 15

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Reservation Counter specializes in providing travelers access to more hotel choices and ways to find the accommodations.

            Business Details

            This is a multi-location business.

            Find a Location

            Reservation Counter, LLC has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Reservation Counter, LLC

                4700 W Daybreak Pkwy Ste 100 South Jordan, UT 84009-5131

              • Reservation Counter, LLC

                2961 W Maple Loop Dr Lehi, UT 84043-5686

              • Reservation Counter, LLC

                333 108th Ave NE Ste 300 Bellevue, WA 98004-5736

              Headquarters
              4700 W Daybreak Pkwy Ste 100, South Jordan, UT 84009-5131
              BBB File Opened:
              4/13/2012
              Years in Business:
              15
              Business Started:
              11/3/2008
              Business Started Locally:
              11/3/2008
              Business Incorporated:
              11/3/2008
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • CCI Reservation
              • TravelPass Group
              • Reservation Desk
              • Nitecrawler
              • Cancun.com
              • Rentalcounter
              • Jauntaroo
              • Partner Fusion, Inc.
              Business Management
              • Mr. Ryan McCoy, Manager
              Contact Information

              Principal

              • Mr. Ryan McCoy, Manager
              Additional Contact Information

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Traveling soon? Be careful when booking a hotel room

              Customer Complaints

              557 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/27/2024

              Complaint Type:
              Product Issues
              Status:
              Answered
              Transaction occered 12/31/2023 and posted 1/02/2024. My wife called to book a hotel thinking it was the actual hotel but they only acted like the hotel and were a third party imposter. When *************** I thought I was on the hotel web page, but it was reservationdesk.com which believes one to think it is the central booking department for the hotel. After booking I called the hotel, finally direct this time and found out that I actually booked through a third part. I tried to call to change and then overall cancel my reservation due to them not included everything in the price I paid. Meaning I would of still had to pay fees once I got to the hotel. The third party company then told me my reservation was non-refundable even weeks out for my actual reservation. I ask to speak with a supervisor and got more of the same. Overall I just want a refund, but would also like it to become aware that reservation desk.com or reservation counter.com (I think they go by both) are a imposter to the actual hotel you are trying to book.
              Read More
              Read 556 More Complaints

              Customer Reviews

              331 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Tree G

              04/20/2024

              Buyer Beware. I, along with countless others, are wondering why a so called American business is allowed to scam, honest hard working people, out of their money. I was lied to by their staff and the Reservation Counter "research team" are liars as well. I booked a room in NOLA at the Royal Sonesta. Everyone, please be careful with this fraudulent company. You will be scammed. When you use the Reservation Counter, you are using a private company, WHICH DOES NOT ALLOW REFUNDS.

              Reservation Counter, LLC Response

              04/22/2024

              Thanks for bringing this to our attention, Tree. I will share your feedback with our customer service manager so we can look into this. If youd like more help with your reservation, please feel free to contact our escalations team at [email protected], Review Manager
              Read 330 More Customer Reviews

              Local BBB

              BBB Mountain West

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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