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Stout Custom Homes, LLC

Additional Locations

Phone: (435) 789-0378 510 E Main St Ste 7, Vernal, UT 84078

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Stout Custom Homes, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 3
Problems with Product/Service 0
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Stout Custom Homes, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 09, 2012 Business started: 04/30/2008 Business started locally: 04/30/2008 Business incorporated 04/30/2008 in UT
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

DOPL - Professional Licensing
160 E 300 S 4th Fl, Salt Lake City UT 84111
Phone Number: (801) 530-6628

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Brett Stout, Owner/President
Contact Information
Principal: Mr. Brett Stout, Owner/President
Business Category

Home Builders

Additional Locations


    510 E Main St Ste 7

    Vernal, UT 84078 (435) 789-0378


    PO Box 425

    Vernal, UT 84078


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/27/2014 Guarantee/Warranty Issues
12/20/2013 Guarantee/Warranty Issues
11/11/2013 Guarantee/Warranty Issues | Read Complaint Details

Additional Notes

Complaint: Warranty items that are covered are not being fixed. The company has left ******, and will not come back to fix items in our houses. Cement work, holes in our floor, sprinklers leaking, paint in the home, doors that won't close, many people are having these issues

Desired Settlement: For him to come fix all the problems with our brand new house that we paid a lot for!!!!

Business Response: Initial Business Response /* (1000, 5, 2013/10/22) */ Contact Name and Title: ***** ***** President Contact Phone: XXX-XXX-XXXX Contact Email: ***** Dear Homeowner, We appreciate your communication regarding your warranty items. As you are aware we no longer have an office in your area. Due to this we have been a little slower than we would have liked in responding to all customers warranty requests. We understand that this is a great source of frustration for you and apologize for any inconvenience that this may have caused. However please be assured as we have communicated many times prior to this that this timeliness issues in no way indicates our lack of honoring your homeowner warranty as outlined in your homeowners manual. As we have said in multiple communications prior to this all of your warranty issues that are covered under your homeowners warranty will be resolved. Thank you again for your patients, we will be in touch very soon to schedule a time to resolve your remaining warranty items. Thanks, ***** ***** Stout Custom Homes