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This business is not BBB accredited.Additional Locations
Phone: (435) 789-0378 510 E Main St Ste 7, Vernal, UT 84078
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This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Stout Custom Homes, LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
DOPL - Professional Licensing
160 E 300 S 4th Fl, Salt Lake City UT 84111
Phone Number: (801) 530-6628
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Brett Stout, Owner/President
THIS LOCATION IS NOT BBB ACCREDITED
510 E Main St Ste 7
Vernal, UT 84078 (435) 789-0378 Directions
THIS LOCATION IS NOT BBB ACCREDITED
PO Box 425
Vernal, UT 84078
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: Warranty items that are covered are not being fixed. The company has left ******, and will not come back to fix items in our houses. Cement work, holes in our floor, sprinklers leaking, paint in the home, doors that won't close, many people are having these issues
Desired Settlement: For him to come fix all the problems with our brand new house that we paid a lot for!!!!
Business Response: Initial Business Response /* (1000, 5, 2013/10/22) */ Contact Name and Title: ***** ***** President Contact Phone: XXX-XXX-XXXX Contact Email: *****@stoutcustomhomes.com Dear Homeowner, We appreciate your communication regarding your warranty items. As you are aware we no longer have an office in your area. Due to this we have been a little slower than we would have liked in responding to all customers warranty requests. We understand that this is a great source of frustration for you and apologize for any inconvenience that this may have caused. However please be assured as we have communicated many times prior to this that this timeliness issues in no way indicates our lack of honoring your homeowner warranty as outlined in your homeowners manual. As we have said in multiple communications prior to this all of your warranty issues that are covered under your homeowners warranty will be resolved. Thank you again for your patients, we will be in touch very soon to schedule a time to resolve your remaining warranty items. Thanks, ***** ***** Stout Custom Homes