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BBB Accredited Business since

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Description

Founded in 1979 by Parley Hellewell. We are a locally owned and operated family business that specializes in customer care.

"I would rather lose money on a job than have an unhappy customer. Period."
-Lance Hellewell, Owner & General Manager

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Parley's PPM Plumbing Heating & Air meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Parley's PPM Plumbing Heating & Air include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Parley's PPM Plumbing Heating & Air
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: February 13, 2002 Business started: 01/01/1979 Business started locally: 01/01/1979 Business incorporated: 09/26/1997 in UT
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

DOPL - Professional Licensing
160 E 300 S 4th Fl, Salt Lake City UT 84111
www.dopl.utah.gov
Phone Number: (801) 530-6628

Type of Entity

Corporation

Business Management
Mr. Lance Hellewell, President Ms. Marilynn Hellewell, Secretary/Treasurer Mr. Parley G. Hellewell, Vice President
Contact Information
Principal: Mr. Lance Hellewell, President
Business Category

Heating & Air Conditioning Geothermal Heating & Cooling Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Evaporative Coolers - Sales & Service Hydronic Heating Radiant Heating In-floor Heating Duct & Duct Fittings Filters - Air & Gas Heating & Air Conditioning - Filters Leak Detecting Instruments Water Leak Detection Leak Detection Sewer Cleaning Equipment & Supplies Sewer Cleaner Vacuum Service Air Pollution Control Air Quality Service Air Conditioning Equipment - Room Units Filters Air & Gas Cleaning Fireplaces Garbage Disposals - Household Gas - Propane Propane Gas Plumbing Plumbing Fixtures, Parts, Supplies - Retail Water Heaters - Dealers Water Heater - Tankless Water Soft & Conditioning Equipment Service & Supplies Contractor - Water Conditioning Energy Conservation Products & Services Air Conditioning Systems - Cleaning Duct Cleaning Air Duct Cleaning Air Duct Systems Air Duct Restoration Energy Management & Conservation Consultant Fire & Water Damage Restoration Water Mitigation Heating Equipment & Systems Cleaning & Repair Mold & Mildew Inspection Mold & Mildew Remediation Restaurant Equipment - Repair & Service Dryer Vent Cleaning Mold & Mildew Inspection/Removal/Remediation Air Conditioning Supplies & Parts Boilers - New & Used Boilers - Supplies & Parts Boilers - Sales & Service Electric Heating Elements Humidifying Apparatus Pipe Reconditioning Refrigeration Equipment - Commercial - Sales & Service Sewer Pipe Water Filtration & Purification Equipment Water Heaters - Parts & Supplies Furnace Sales & Service Water Works Contractors Air Conditioning Contractors & Systems Boilers - Repair & Cleaning Contractor - Gas Drainage Contractors Sump Pump Contractors Heating Contractors Heating & Cooling Demolition Pipe Inspection Plumbers Plumbing Plan Services Plumbers Plumbing - Renovation & Repair Plumbing Drains & Sewer Cleaning Sewer Contractors Sewer Inspection Water Heaters - Repairing Water Main Contractors Bathroom Remodeling Pipe & Valve Fitters - Gas

Hours of Operation
24 Hour Emergency Service
Refund and Exchange Policy
1 year parts & labor warranty on repairs and installations.

30 day warranty on drain cleaning.
Service Area
Utah County, Salt Lake County, Wasatch County
Alternate Business Names
AAA Plumbing Parley's Plumbing & Heating PPM Plumbing, Heating & Cooling PPM, Inc. Ready Rooter
Licensing

On April 6, 2012 the Utah Division of Occupational and Professional Licensing issued a citation against PPM Inc for installing water heaters without a plumbing license. The business obtained the proper plumbing license in November 2012.

Products & Services

Residential and commercial plumbing, heating and air conditioning installation, repair and replacement.
We also install, repair and replace soft water, water purification, air purification, duct cleaning, radiant heating boilers and swamp coolers.


Additional Locations

  • 864 N 1430 W

    Orem, UT 84057 (801) 226-3033 (801) 229cool

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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Additional Phone Numbers

  • (801) 229cool(Phone)
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Complaint Detail(s)

2/14/2013 Problems with Product/Service
10/18/2012 Problems with Product/Service