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BBB Accredited Business since
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Founded in 1979 by Parley Hellewell. We are a locally owned and operated family business that specializes in customer care.
"I would rather lose money on a job than have an unhappy customer. Period."
-Lance Hellewell, Owner & General Manager
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A BBB Accredited Business since
BBB has determined that Parley's PPM Plumbing Heating & Air meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Parley's PPM Plumbing Heating & Air include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
DOPL - Professional Licensing
160 E 300 S 4th Fl, Salt Lake City UT 84111
Phone Number: (801) 530-6628
Type of Entity
Business ManagementMr. Lance Hellewell, President Ms. Marilynn Hellewell, Secretary/Treasurer Mr. Parley G. Hellewell, Vice President
Heating & Air Conditioning Geothermal Heating & Cooling Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Evaporative Coolers - Sales & Service Hydronic Heating Radiant Heating In-floor Heating Duct & Duct Fittings Filters - Air & Gas Heating & Air Conditioning - Filters Leak Detecting Instruments Water Leak Detection Leak Detection Sewer Cleaning Equipment & Supplies Sewer Cleaner Vacuum Service Air Pollution Control Air Quality Service Air Conditioning Equipment - Room Units Filters Air & Gas Cleaning Fireplaces Garbage Disposals - Household Gas - Propane Propane Gas Plumbing Plumbing Fixtures, Parts, Supplies - Retail Water Heaters - Dealers Water Heater - Tankless Water Soft & Conditioning Equipment Service & Supplies Contractor - Water Conditioning Energy Conservation Products & Services Air Conditioning Systems - Cleaning Duct Cleaning Air Duct Cleaning Air Duct Systems Air Duct Restoration Energy Management & Conservation Consultant Fire & Water Damage Restoration Water Mitigation Heating Equipment & Systems Cleaning & Repair Mold & Mildew Inspection Mold & Mildew Remediation Restaurant Equipment - Repair & Service Dryer Vent Cleaning Mold & Mildew Inspection/Removal/Remediation Air Conditioning Supplies & Parts Boilers - New & Used Boilers - Supplies & Parts Boilers - Sales & Service Electric Heating Elements Humidifying Apparatus Pipe Reconditioning Refrigeration Equipment - Commercial - Sales & Service Sewer Pipe Water Filtration & Purification Equipment Water Heaters - Parts & Supplies Furnace Sales & Service Water Works Contractors Air Conditioning Contractors & Systems Boilers - Repair & Cleaning Contractor - Gas Drainage Contractors Sump Pump Contractors Heating Contractors Heating & Cooling Demolition Pipe Inspection Plumbers Plumbing Plan Services Plumbers Plumbing - Renovation & Repair Plumbing Drains & Sewer Cleaning Sewer Contractors Sewer Inspection Water Heaters - Repairing Water Main Contractors Bathroom Remodeling Pipe & Valve Fitters - Gas
Hours of Operation24 Hour Emergency Service
Refund and Exchange Policy1 year parts & labor warranty on repairs and installations.
30 day warranty on drain cleaning.
Service AreaUtah County, Salt Lake County, Wasatch County
Alternate Business NamesAAA Plumbing Parley's Plumbing & Heating PPM Plumbing, Heating & Cooling PPM, Inc. Ready Rooter
On April 6, 2012 the Utah Division of Occupational and Professional Licensing issued a citation against PPM Inc for installing water heaters without a plumbing license. The business obtained the proper plumbing license in November 2012.
Products & Services
Residential and commercial plumbing, heating and air conditioning installation, repair and replacement.
We also install, repair and replace soft water, water purification, air purification, duct cleaning, radiant heating boilers and swamp coolers.
864 N 1430 W
Orem, UT 84057 (801) 226-3033 (801) 229cool Directions
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Types of Complaints Handled by BBB
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BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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BBB reports on known significant government actions involving business' marketplace conduct.
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Additional Phone Numbers
- (801) 229cool(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|2/14/2013||Problems with Product/Service|
|10/18/2012||Problems with Product/Service|