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BBB Accredited Business since

House Of Hearing - Utah

Additional Locations

Phone: (801) 485-5534 Fax: (801) 485-6223 View Additional Phone Numbers 1588 E 3300 S, Salt Lake City, UT 84106

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that House Of Hearing - Utah meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on House Of Hearing - Utah
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 28, 1991 Business started: 06/12/1990 Business started locally: 06/12/1990 Business incorporated 11/21/2003 in UT
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

DOPL - Professional Licensing
160 E 300 S 4th Fl, Salt Lake City UT 84111
Phone Number: (801) 530-6628

Type of Entity


Business Management
Ms. Molly Leroy, Director Mr. Gregory Jake Leroy, Director Mr. Jake Leroy, Vice President
Contact Information
Principal: Ms. Molly Leroy, Director
Business Category

Hearing Aids & Assistive Devices General Merchandise - Retail

Alternate Business Names
House Of Hearing Leroy - Investments Inc LeRoy Investments Inc
Products & Services

This company offers Complete audiometric evaluations, audiology diagnosis, hearing aids sales and services on all makes and models

Additional Locations

  • 1515 N 400 E Ste 101

    Logan, UT 84341

  • 1588 E 3300 S

    Salt Lake City, UT 84106 (801) 485-5534 (435) 882-8383 (801) 938-4487 (801) 495-4800 (801) 495-4801

  • 1820 Sidewinder Dr Ste 110

    Park City, UT 84060

  • 22 S 900 E

    Salt Lake City, UT 84102

  • 453 N Main St

    Tooele, UT 84074

  • 477 S Main St

    Perry, UT 84302

  • 756 E 12200 S

    Draper, UT 84020

  • 8074 S 1300 E

    Sandy, UT 84094

  • 8806 S Redwood Rd Ste 103

    West Jordan, UT 84088


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

8/2/2016 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I have not received my refund, $3,995. Hearing aids were returned within the 30-day trial period. I was told a refund check would be mailed. My daughter has asked on my behalf for a status update and has been ignored. We need to know when the check was mailed and to what address. If it has not yet been mailed, we want to know why, and when it will be mailed.

Desired Settlement: An apology for ignoring the inquiry and a valid check in the amount of $3,995 payable to **** ****, mailed to **** ** *** *** ***** ** ******

5/12/2014 Advertising/Sales Issues

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on House Of Hearing - Utah
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)