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BBB Accredited Business sinceAdditional Locations
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A BBB Accredited Business since
BBB has determined that House Of Hearing - Utah meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
DOPL - Professional Licensing
160 E 300 S 4th Fl, Salt Lake City UT 84111
Phone Number: (801) 530-6628
Type of Entity
Business ManagementMs. Molly Leroy, Director Mr. Gregory Jake Leroy, Director Mr. Jake Leroy, Vice President
Hearing Aids & Assistive Devices General Merchandise - Retail
Alternate Business NamesHouse Of Hearing Leroy - Investments Inc LeRoy Investments Inc
Products & Services
This company offers Complete audiometric evaluations, audiology diagnosis, hearing aids sales and services on all makes and models
1515 N 400 E Ste 101
Logan, UT 84341 Directions
1588 E 3300 S
Salt Lake City, UT 84106 (801) 485-5534 (435) 882-8383 (801) 938-4487 (801) 495-4800 (801) 495-4801 Directions
1820 Sidewinder Dr Ste 110
Park City, UT 84060 Directions
22 S 900 E
Salt Lake City, UT 84102 Directions
453 N Main St
Tooele, UT 84074 Directions
477 S Main St
Perry, UT 84302 Directions
756 E 12200 S
Draper, UT 84020 Directions
8074 S 1300 E
Sandy, UT 84094 Directions
8806 S Redwood Rd Ste 103
West Jordan, UT 84088 Directions
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Phone Numbers
- (435) 882-8383(Phone)
- (801) 938-4487(Phone)
- (801) 495-4800(Phone)
- (801) 495-4801(Phone)
- (801) 495-4803 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I have not received my refund, $3,995. Hearing aids were returned within the 30-day trial period. I was told a refund check would be mailed. My daughter has asked on my behalf for a status update and has been ignored. We need to know when the check was mailed and to what address. If it has not yet been mailed, we want to know why, and when it will be mailed.
Desired Settlement: An apology for ignoring the inquiry and a valid check in the amount of $3,995 payable to **** ****, mailed to **** ** *** *** ***** ** ******