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This business is not BBB accredited.

Qivana, LLC

Phone: (801) 610-4600 Fax: (888) 338-7222 5255 Edgewood Dr Ste 225, Provo, UT 84604 View Additional Email Addresses http://www.qivana.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Natural products/ food and supplements


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Qivana, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 12 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

12 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 3
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 7
Total Closed Complaints 12

Customer Reviews Summary Read customer reviews

1 Customer Review on Qivana, LLC
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: May 26, 2009 Business started: 03/03/2009 in UT Business started locally: 03/03/2009 Business incorporated 12/11/2008 in DE
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Devin Glazier, CFO Mr. Justin Banner, Company Contact Mr. Derek Hall, CEO
Contact Information
Principal: Mr. Devin Glazier, CFO
Business Category

Health & Medical - General Multi-Level Selling Companies

Method(s) of Payment
All major credit cards including- MC, Visa, Amex, Discover
Refund and Exchange Policy

Qivana offers IBOs, and Preferred Customers and Retail Customers that order directly from Qivana, a 100%, 30-day money back guarantee of their initial product order. If for any reason an IBO, Preferred Customer or Retail Customer is dissatisfied with any Qivana product, then he or she may return that product to Qivana within thirty (30) days for replacement, exchange or full refund of the purchase price, less any shipping and handling charges.

An IBO or Preferred Customer may return resalable product from his or her last two orders that is unopened, undamaged and with at least six (6) months remaining before its expiration date for a product exchange or refund (less shipping and handling). Discontinued product may not be exchanged or returned for a refund. Qivana charges a 25% restocking and processing fee on any product that is returned.


Customer Review Rating plus BBB Rating Summary

Qivana, LLC has received 5 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
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