This business is not BBB accredited.
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Orabrush, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Scott Wright, CFO Mr. Jeffery D. Davis, CEO Ms. Lindsey Patrick, Accountant
Health & Medical - General
Products & Services
This company offers retail sales of a tongue brush to clean the tongue.
THIS LOCATION IS NOT BBB ACCREDITED
165 N 1330 W Ste B4
Orem, UT 84057 (888) 841-5286 (801) 874-4838 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
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BBB Complaint Process
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BBB Reporting Policy
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Additional Phone Numbers
- (801) 874-4838(Phone)
Additional Email Addresses
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: I was charged for two starter packs. I ordered One. the order numbers are XXXXXX and XXXXXX. Order date 5/22/14 on both packages. Order date was 5/22/14. I received the order (two of them) on 5/28/14. I ordered just one starter pack. I was sent and charged for two starter packs. I want a refund for the unauthorized order. I also want a return receipt of mail for the unordered package. This was charged to my Master card Again the charge was $26.00.
Desired Settlement: I wish the unauthorized charge to be refunded to my master card. Please let me know via e-mail. Thank you, ******* ****
Business Response: Initial Business Response /* (1000, 5, 2014/06/02) */ Contact Name and Title: ****** ******* Orabrush Customer Service Contact Phone: XXX-XXX-XXXX Contact Email: ********@orabrush.com ******* contacted us via e-mail regarding this issue. According to our records, she submitted the order 2 times and that is why she was billed and received 2 orders. Once she contacted us, we refunded the extra order and allowed her to keep the items. Here is the e-mail response sent to her: "MAY 29, 2014 02:29PM MDT The Orabrush Support Team replied: Dear *******, Thank you for your order. I apologize for all your trouble. I do not have any record of you attempting to contact us about this issue. We apologize that your order processed 2 times. The submit button must have been hit 2 times during order processing. I have refunded order XXXXXX. Please let us know if you need anything else. Sincerely, ****** ******* Orabrush Customer Service Orabrush Inc 165 N 1330 W #B4 Orem, UT 84057 " This issues has been resolved and refunded back to *******.