BBB Business Review

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This business is not BBB accredited.

Simplicity Laser, LLC

Phone: (800) 559-9138 275 W 200 N Ste 205, Lindon, UT 84042 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Simplicity Laser offers laser hair removal, facials, micro-needling, sublative rejuvenation and other non-invasive, results-oriented aesthetic services. 

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Simplicity Laser, LLC include:

  • 11 complaint(s) filed against business
  • Failure to respond to 2 complaint(s) filed against business
  • 2 complaint(s) filed against business that were not resolved

Factors that raised the rating for Simplicity Laser, LLC include:

  • Length of time business has been operating

Customer Complaints Summary Read complaint details

11 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 4
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 11

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Simplicity Laser, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 15, 2011 Business started: 01/14/2010 in UT Business started locally: 01/14/2010 Business incorporated 01/14/2010 in UT
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Laura Hatch, Communications Director Mr. Erik Adams, President
Contact Information
Principal: Ms. Laura Hatch, Communications Director
Business Category

Hair Removal - Laser & Electrolysis Skin Care

Products & Services

Simplicity Laser, LLC sells the following brand(s): EltaMD, NuFACE, Simplicity Laser, Skinceuticals

Method(s) of Payment
Credit, Debit and ACH
Refund and Exchange Policy
See your contract for specific Refund/Cancellation policy on laser hair removal. Laser Hair Removal starter packages are non-refundable after the first treatment, but they may be gifted to another person. Laser Hair Removal memberships are non-cancelable and non-refundable for any reason unless specified as a month to month membership.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
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