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BBB Accreditation

A BBB Accredited Business since

BBB has determined that AncestryProGenealogists meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for AncestryProGenealogists include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 3 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

2 Customer Reviews on AncestryProGenealogists
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: October 29, 2001 Business started: 01/01/1998 Business started locally: 01/01/1998 Business incorporated: 10/10/2000 in UT
Type of Entity


Business Management
Wendy Bridges, Product Manager Mrs. Toni Sears, Manager
Contact Information
Principal: Wendy Bridges, Product Manager
Business Category

Genealogy Services Genealogists

Alternate Business Names
ProGenealogists, Inc.

Additional Locations

  • 324 S State St Ste 100

    Salt Lake City, UT 84111 (801) 596-3230 (800) 596-3230

  • PO Box 900188

    Sandy, UT 84090


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Professional AffiliationsX

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  • Guarantee or Warranty

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BBB Complaint Process

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Additional Phone Numbers

  • (800) 596-3230(Phone)
  • (801) 947-9914 (Fax)

Additional Email Addresses

  • - Communication/Mass Email
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Complaint Detail(s)

10/17/2014 Problems with Product/Service
3/27/2014 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: Failure to return remaining balance. I contacted Progenealogists in 10/2013 to research an ancestor. I received a report in 1/2014, saying that $3,468.55 of my $4,000 payment had been used up. I was offered to have the remaining $531.45 applied to another search, or returned to me. I asked for the remainder to be returned to me. I have received no check from Progenealogists, nor have my let 2 emails been responded to.

Desired Settlement: I want the balance of my prepayment returned to me. $531.45.

Business Response: Initial Business Response /* (1000, 5, 2014/03/17) */ Contact Name and Title: ***** *******, Product Manager Contact Phone: XXX-XXX-XXXX Contact Email: ******** According to our records, the client was interested in using the money toward additional research. We were not aware that the client wanted a refund. As soon as we were made aware, we submitted a refund to the clients credit card on March 14, 2014. The refund may take up to 3-5 business days to process. Initial Consumer Rebuttal /* (3000, 7, 2014/03/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I contacted my case manager at Progenealogist and told him I wanted the balance of my account returned to me. He did not respond to this request, or a subsequent email. If he had thought I meant to do further business with Progenealogist, why would he not respond? Further, I would prefer a check for the full amount to be sent to me, rather than a reimbursement to my credit card.

8/3/2012 Problems with Product/Service