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A BBB Accredited Business since
BBB has determined that Ancestry.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Ancestry.com include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 485 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||167|
|Total Closed Complaints||485|
Additional Complaint Information
Consumers should be aware that Ancestry.com/MyFamily.com uses an auto-renewal process that automatically charges the consumer for another year membership if the member does not cancel prior to the anniversary date. BBB files also indicate this business has a pattern of complaints concerning shipping/handling override coupon codes not being accepted.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||26|
Type of Entity
Business ManagementMr. Aaron Young, Operations Support Mr. Brandon Ashton, Company Contact Mr. Timothy Sullivan, President & CEO
Genealogists Internet Shopping Printers
Alternate Business NamesAncestry.com Operations Inc. Genealogy.com My Canvas MyFamily.com Rootsweb.com
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview