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Precision Garage Door Service is your complete local garage door repair specialist serving Greater Salt Lake residential clients 24/7 from Ogden to Provo.
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A BBB Accredited Business since
BBB has determined that Precision Door Services meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Precision Door Services include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Kevin Spratt, President Mr. Greg Bohrer, Marketing Manager Mr. Monty Hardy, Manager
Garage Door Repair Overhead Garage Door Suppliers Garage Doors & Openers
Alternate Business NamesHighland Arm Enterprises Inc Precision Overhead Garage Doors
Products & Services
Garage Doors, garage door repair, garage door openers
THIS LOCATION IS NOT BBB ACCREDITED
20728 56th Ave W
Lynnwood, WA 98036 Directions
3644 W 2100 S
Salt Lake City, UT 84120 Directions
3644 W 2100 S Bldg 2
Salt Lake City, UT 84120 (801) 954-8092 (801) 467-5405 (866) 443-7672 (801) 887-7972 (801) 397-0308 (801) 359-0519 (801) 269-0059 (801) 386-9185 (801) 784-2723 (801) 938-7874 (801) 326-0144 (801) 326-0141 (801) 418-9090 (385) 205-5777 (866) 258-5793 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (801) 954-8092(Phone)
- (801) 467-5405(Phone)
- (866) 443-7672(Phone)
- (801) 887-7972(Phone)
- (801) 397-0308(Phone)
- (801) 269-0059(Phone)
- (801) 386-9185(Phone)
- (801) 784-2723(Phone)
- (801) 938-7874(Phone)
- (801) 326-0144(Phone)
- (801) 326-0141(Phone)
- (801) 418-9090(Phone)
- (385) 205-5777(Phone)
- (866) 258-5793(Phone)
- (801) 954-8047 (Fax)
Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Purchased two garage door openers on recommendations made by company tech, in spite of my concerns. Lighting is very inadequate, garage doors open extremely slow (believe motors on openers are not strong enough to open heavy insulated doors), rerouted electrical wiring when installing - no longer safe, (did not use current wiring that was functioning and inside walls).
Desired Settlement: Pick up equipment
On 6/23/15 we were asked to come out and look at the customer’s garage door opener with a broken sprocket. Upon arrival we inspected the customer’s opener and found a bad gear & sprocket. In advance of doing any work, we provided the customer several options. We offered a gear & sprocket replacement that we could do immediately, replacing the current opener with a like style that would take a few days to return and install, PDS270 1/2hp Opener that we could install immediately and the PDS370 3/4hp Opener with upgradeable battery backup and additional light package upgrade that we could install immediately.
After further conversation with the customer they chose to replace both of their openers with the PDS270 citing the length of the warranty and need to have a single remote that would work for both of their garage doors. We removed and disposed of their old equipment and installed both operators, ran new proper wiring for our openers, tested operation and explained to the customer.
The next day the customer called the technician directly and asked him come out and repair a wall button that was not working properly. He said he would be there in the morning. We did not get that job onto his schedule, he was booked to other customers and we missed the appointment.
The customer called back that evening into our Customer Service Center and asked that we call them back. They were upset about their new openers, that we did not use existing wiring, the LED lights were not bright enough and the keypad is ugly. They informed us that our technician had not showed up as promised. The Customer Service Center forward the message to the local Manger with instructions that we would call them back by noon the next day.
The local Manager called the next day and spoke with Michael H*****. He apologized to the customer for missing the appointment. He listened to his concerns and attempted to find solutions to his situation. He dispatched a different technician to correct the wiring situation and repair the wall button. We offered a lighting upgrade at no charge to the lighting in the PDS 270 openers and they refused saying that it would not make enough difference. We offered to upgrade the PDS270’s to the PDS370’s with the additional light upgrades at no charge and they refused that saying that it would not make enough difference. We explained that we always replace the wiring to ensure that the correct gauge of wiring for our openers and that splicing into existing wiring is a primary cause of warranty call backs on opener installations. He understood but would still like it rerouted. We explained that we only have one style of keypad for those openers but would try to reach out to the manufacturer to see if there were any other options, he stated that they liked the one they had. The customer decided to wait until they decided what they wanted to do with the openers and we canceled the technician that was dispatched to the customer. We told them we would call them the first of the next week but with the holiday it might not be until after that.
On 7/9/15 we returned to the customer location, carefully removed both openers and associated items per their request. We processed a full and complete refund to their credit card the same day.
Read Complaint Details
Complaint: Misguided advise provided, which resulted in an overpriced estimate The technician arrived on time, after making his assessment; he made a phone call to his company. He concluded that to repair the door they had to replace the whole door because they could not replace the panels; the panels were 12 years old. Additionally, since the new door would not match another undamaged door, it had to be replaced also. I made the mistake to authorize an invoice for $2100.00, and gave them $1288.20 to order the new doors. Two days later, another company came to give me an estimate. They could replace all five panels to the damaged door, and match the panels of the undamaged door at a cost of $900. According to them, the panels were standard contractor doors. So I called Precision doors to cancel the order because of I would save 2100 - 900 = $1200. After a number of phone calls I receive the phone call from a supervisor. He mentioned to me that there was a re-stocking fee of 20% out of the total amount of $2100. Needless to say that even with the fee I would be saving. The supervisor was condescending and did not show any empathy for the misguided advice Precision Doors provided. So from my point of view, I am loosing $400 for trusting the bad advice provided.
Desired Settlement: Full refund. No services were provided
Business Response: Initial Business Response /* (4000, 8, 2014/03/03) */ BBB Case# XXXXXXXX Today's Date- February 26, 2014 Service Date- February 8, 2014 Order Cancelation Date- February 21, 2014 Mr. ******* contacted the Precision Door call center and scheduled a free panel estimate on the service date above with our technician ********** ******* let Mr. ******* know that, even if we could get the 12 year old panels (as Mr. ******* states), in every case when there are three (3) damaged sections it is cheaper to get a new door. Mr. ******* was informed that the new door would not match the undamaged because of certain factors as the age of the doors and paint deterioration from the sun. Our technician ********* provided Mr. ******* a bid for replacing both doors. Mr. ******* was also told that we could and would replace just the one door for $1318.00 and transfer any warranty on to the new door as well. Mr. ******* did not elect this option and was inclined to purchase both doors not forced. Based on Mr. *******'s decision and payment, we placed the order for these doors with our vendor. Nearly two weeks later Mr. ******* called to cancel his door order on the date listed above. Mr. *******'s order had been processed and the next step was to set up a time to install his garage doors. This was on the very same day he called requesting the cancelation. I spoke to Mr. ******* on the order cancelation date and he let me know that he found someone else to do the job cheaper than us and that they were going to install panels only. I let Mr. ******* know that this was not recommended because our springs on his current door would most likely not match to the newer sections weight and may cause him to have to buy another set of new springs or that it could damage his new panels. He did not care. I also let him know that this would void any warranty that he had with us and he was ok with this. I also let him know that, because the doors had been ordered and were ready for installation, there would be a cancelation/restocking fee of 20% which again he said he was ok with. I tried to come to an understanding with him and tried to work this out at every chance I had, Mr. ******* did not want to compromise on anything. I have a signed agreement with him to purchase the new doors along with his check. Mr. ******* never indicated any issues or concerns prior to his complaint. We are happy to refund Mr. *******'s payment. However, the 20% fee is a standard restocking fee we must pay our vendor and will not be refunded. ***** ***** Residential Field Manager- Salt Lake City, Utah Precision Overhead Door Service Initial Consumer Rebuttal /* (4200, 10, 2014/03/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) The competing company changed the whole door, not just panels. They did a very good job matching the doors, but for $900.00 not $1318.00. I reluctantly accept the proposed resolution, because Precision Doors is keeping 20% or $400.00 for a standard issue door. My mistake for not getting another bid before writing a check to Precision Doors.