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BBB Accredited Business since

Trust Alliance Capital, Inc.

Phone: (800) 763-2810 View Additional Phone Numbers 1194 Charlais Dr, Fruit Heights, UT 84037 View Additional Web Addresses

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Trust Alliance Capital, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Trust Alliance Capital, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Trust Alliance Capital, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 05, 2006 Business started: 06/07/2004 in UT Business started locally: 06/07/2004 Business incorporated 06/07/2004 in UT
Type of Entity


Business Management
Mr. Rodney Sessions, Owner
Contact Information
Principal: Mr. Rodney Sessions, Owner
Business Category

Financing Financial Services

Method(s) of Payment
all credit cards 

Additional Locations

  • 1194 Charlais Dr

    Fruit Heights, UT 84037 (800) 763-2810


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/29/2015 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: I applied for a commercial loan with this company on 6-15-2015 to purchase a new glider tractor. I never signed any termination agreement as part of the application process. The original truck financing as well as lease purchase deal through TAB Bank was declined because the truck was a glider kit. I didn't get a timely response from Rodney S******* at Trust Alliance Capital in regards to the lease purchase deal he said he was working on. I found financing for our new glider truck from a local bank in TX and called Rodney S******* on 6-23-15 to tell him I already had the truck financed. Rodney never said I was approved for this lease purchase deal at all just that he was still waiting on an answer that's when I told him I already had financed the truck and Rodney S******* informed me of a termination fee for loan process was $ 900.00. I paid this fee, unbeknownst to the fact that I didn't sign any termination agreement to begin with.

Desired Settlement: Refund of $900.00 because I was never approved for any loan to begin with and I could have applied to TAB Bank for a truck loan directly without Rodney S******* who claims that you have to go through a broker to get a loan which isn't the case. Robert H*****

Business Response:

Better Business Bureau of Utah: 
Please note that a full refund of $900 was sent to the customer today.  Issue has been resolved.  
Rodney S*******  

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.


Robert H*****