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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Trust Alliance Capital, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Trust Alliance Capital, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Rodney Sessions, Owner
Financing Financial Services
Method(s) of Paymentall credit cards
1194 Charlais Dr
Fruit Heights, UT 84037 (800) 763-2810 Directions
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Additional Phone Numbers
- (801) 991-3232 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: I applied for a commercial loan with this company on 6-15-2015 to purchase a new glider tractor. I never signed any termination agreement as part of the application process. The original truck financing as well as lease purchase deal through TAB Bank was declined because the truck was a glider kit. I didn't get a timely response from Rodney S******* at Trust Alliance Capital in regards to the lease purchase deal he said he was working on. I found financing for our new glider truck from a local bank in TX and called Rodney S******* on 6-23-15 to tell him I already had the truck financed. Rodney never said I was approved for this lease purchase deal at all just that he was still waiting on an answer that's when I told him I already had financed the truck and Rodney S******* informed me of a termination fee for loan process was $ 900.00. I paid this fee, unbeknownst to the fact that I didn't sign any termination agreement to begin with.
Desired Settlement: Refund of $900.00 because I was never approved for any loan to begin with and I could have applied to TAB Bank for a truck loan directly without Rodney S******* who claims that you have to go through a broker to get a loan which isn't the case. Robert H*****
Better Business Bureau of Utah:Please note that a full refund of $900 was sent to the customer today. Issue has been resolved.