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BBB Business Review

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Prog Leasing, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Prog Leasing, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 180 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

180 complaints closed with BBB in last 3 years | 113 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 22
Billing/Collection Issues 88
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 70
Total Closed Complaints 180

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Prog Leasing, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: November 22, 2004 Business started: 05/24/2000 Business started locally: 05/24/2000 Business incorporated 01/01/2008 in UT
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Curt Doman, CTO Mr. Marvin Fentress, COO and General Counsel Mr. Todd Jeffcoat, CFO Mr. Frank Laura, CIO Mr. Ryan Ray, COO Mr. Blake Wakefield, President and CRO Mr. Ryan Woodley, CEO
Contact Information
Customer Contact: Mr. Doug Holm, Director of Compliance
Business Category

Financial Services Furniture Rent & Lease

Alternate Business Names
NPRTO Prog Finance, LLC Progressive Finance, LC Progressive Strategy Services, LLC
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.