BBB Business Review

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This business is not BBB accredited.

Dollar Financial Group, Inc.

Phone: (801) 933-4507 Fax: (801) 532-2531 View Additional Phone Numbers 2650 S Decker Lake Blvd Ste 110, Salt Lake City, UT 84119 http://www.dfg.com View Additional Web Addresses


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Dollar Financial Group, Inc. include:

  • 1 complaint(s) filed against business that were not resolved

Factors that raised the rating for Dollar Financial Group, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Dollar Financial Group, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 28, 2002 Business started: 07/02/1990 Business started locally: 07/02/1990 Business incorporated 01/06/2003 in NY
Type of Entity

Corporation

Business Management
Mr. Aaron MacLeod, Regional Collections Manager Mr. Winston Egan, Company Contact Mr. Jason Fisher, Director of HR Ms. Holly Middelton, Executive Assistant Ms. Kerry Palombo, Consumer Credit Manager Ms. Christina Simmons, Company Contact
Contact Information
Principal: Mr. Aaron MacLeod, Regional Collections Manager
Customer Contact: Ms. Christina Simmons, Company Contact
Business Category

Financial Services Collection Agencies Financing Consultants Consumer Finance & Loan Companies

Alternate Business Names
Check Cashers Loan Mart Money Corner Money Mart Moneymart Express Moneymart.com Patrick Leonard - American Payday Loans PD Recovery
Products & Services

The call center supports loan processing, customer service, account collections & store support. This company offers short term loans.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
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