This business is not BBB accredited.Additional Locations
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for NO MORE Mortgage include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Larry Ruff, CEO
Financial Planning Consultants Financial Planning Consultants Credit - Debt Consolidation Services Financial Services
Alternate Business NamesFamily Financial Planners, Inc
Debt Plan Services Inc also has a DBA of Nine Year Mortgage. A separate report for Nine Year Mortgage is available here : click here .
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Additional Phone Numbers
- (866) 678-3957(Phone)
- (800) 285-9102(Phone)
- (888) 239-3765(Phone)
- (801) 227-5056(Phone)
- (800) 935-3820 (Fax)
Additional Email Addresses
- - eQuote
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: I am unable to contact this business for services. I paid for the use of these services back sometime around 2007-2010, I am not sure exactly which year. In any case, I paid for the program with the ability to use the services in the future, anytime I need them. I have been attempting to contact this company because I wish to start up services again, but their phone numbers don't work and I have emailed them with no response. I am wondering if they have gone out of business.
Desired Settlement: I would like for someone at No More Mortgage to contact me so that I can start the Debt Free Payment Services program again to pay off debt.
Business Response: I reached out to **** and she is happy now. She had our old phone number.
Problems with Product/Service
Read Complaint Details
Complaint: I have been a client of NoMoreMortgage company for over 4yrs now and have not had any complaints, however, as of 2-3wks ago ( 1st wk of Oct'15 ) I have not been able to use their online services since the website is not functional and I'm unable to get hold of anyone since all the contact phone numbers I have for the company are no longer is service. Since I'm unable to get hold of anyone from the company, I have no way of knowing if they have changed their contact information and/or website address. The consultant whom I signed up with in Stafford, VA was Steve L***** and the customer number I was given at that time was ###-###-#### , which no longer works. Second number to their company ( ###-###-####) is out of service as well! At this point, I have no way of getting hold of anyone from the company and it appears that the website is no longer working. I was never notified of any changes to the company's new contact info. Please contact me on my cell ###-###-#### with any info you can acquire. Thank You! P.S. Larry R*** is the CEO of No More Mortgage company.
Desired Settlement: I would like to be contacted by the business with their new contact information so I can continue with my No More Mortgage services.
Business Response: Everything should be working great for ******. She might have to clear her cache in her browser since our upgrade. I left her a message with my number to make sure that it is.
|4/30/2013||Problems with Product/Service|