BBB Business Review

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This business is not BBB accredited.

Icon Health and Fitness

Additional Locations

Phone: (800) 999-3756 Fax: (435) 750-3969 View Additional Phone Numbers 1500 S 1000 W, Logan, UT 84321 http://www.iconfitness.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business is not currently rated. BBB has recently received numerous complaints against this business, and will issue a rating after it has fully evaluated them.


Customer Complaints Summary Read complaint details

683 complaints closed with BBB in last 3 years | 309 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 16
Billing/Collection Issues 29
Delivery Issues 55
Guarantee/Warranty Issues 105
Problems with Product/Service 478
Total Closed Complaints 683

Customer Reviews Summary Read customer reviews

19 Customer Reviews on Icon Health and Fitness
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 19
Total Customer Reviews 19

Additional Information

BBB file opened: May 14, 1990 Business started: 01/01/1977 Business started locally: 01/01/1977 Business incorporated 11/14/1994 in UT
Type of Entity

Corporation

Business Management
Mr. Scott Watterson, CEO Mr. Matt Allen, COO Mr. S. Fred Beck, CFO Mr. Justin Liechty, Complaint Handler Ms. Nicole Muir, Office Assistant
Contact Information
Customer Contact: Mr. Justin Liechty, Complaint Handler
Principal: Mr. Scott Watterson, CEO
Business Category

Exercise Equipment & Machines - Sales Product Sales - General

Refund and Exchange Policy
We give a 30-day trial period on all products. If you receive a defective machine we will be happy to send a replacement machine or give a full refund. Returns for defective and non-defective products must be arranged within 30 days of receiving the product. If you are not satisfied for any reason please call 1-866-896-9777 to set up a return. Upon receiving a Return Authorization number, put your machine back in the box and take it to your curb to be picked up. We will send a freight carrier to pick up your machine and upon receipt at our warehouse we will refund the purchase price (price of machine and tax) less to and from shipping charges. If you receive a defective machine you will receive a replacement machine or a full refund. If you were not charged for shipping on your initial delivery you will only be charged for the return shipping fee. A 10% restocking fee is also charged on all returned or canceled merchandise (unless the merchandise is defective). If your product(s) has shipped (even if you have not received your machine) return shipping and restocking fees will apply
All products must be returned in good condition, and with all paperwork, parts and accessories or an additional 10% charge may be added. You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product.
Alternate Business Names
Cardio Glide Crossbar By Weider, The Healthrider I H F Holding Co IFIT Image Sports Legend Sports Nordic Track Pro Form Crosswalk Proform Fitness Weider Sporting Goods Weidercare Weslo Inc Workout Warehouse
Business Management

Gary Stevenson, Brad Bearnson and Fred Beck are also officers in Universal Technical Services located at the same address. A separate report is available upon request.

Products & Services

The company markets home exercise and other equipment through infomercials and retail sales locations.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
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