BBB Business Review

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This business is not BBB accredited.

Fitness Equipment Services, LLC

Phone: (801) 521-7653 Fax: (801) 521-7654 View Additional Phone Numbers 56 Exchange Pl, Salt Lake City, UT 84111 View Additional Email Addresses http://www.soletreadmills.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Fitness Equipment Services, LLC include:

  • Failure to respond to 6 complaint(s) filed against business

Factors that raised the rating for Fitness Equipment Services, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

8 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 1
Problems with Product/Service 5
Total Closed Complaints 8

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Fitness Equipment Services, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 29, 2007 Business started: 08/24/2001 in UT Business started locally: 08/24/2001 Business incorporated 08/24/2001 in UT
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Brad White, Office Manager
Contact Information
Principal: Mr. Brad White, Office Manager
Business Category

Exercise Equipment & Machines - Sales

Products & Services

Fitness Equipment Services, LLC sells the following brand(s): Sole

Fitness Equipment Services, LLC offers the following product(s): Elliptical Machines, Fitness Bikes, Rower Machines, Stationary Exercise Bikes, Treadmills

Method(s) of Payment

We accept payment on any of the major credit cards or debit cards.  Visa, Master Card, Discover Card, or American Express.

Under special circumstances we accept payment via check.  We require payment upfront.  If this form of payment is used, then we will wait until the check clears to process your order and ship the machine.

Alternate Business Names
Sole Fitness
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
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