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            Business ProfileforThe Color Run, LLC

            Event Planner

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            17 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            The Color Run was founded in March of 2011 as an event to promote healthiness and happiness by bringing the community together to participate in the "Happiest 5k on the Planet".

            Products & Services

            5k Paint Series Run

            Business Details

            BBB File Opened:
            7/10/2014
            Years in Business:
            12
            Business Started:
            2/3/2012
            Business Started Locally:
            2/3/2012
            Business Incorporated:
            2/3/2012
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Soul Pose
            • Bigsley Event House
            • Pumpkin Nights
            • The Color Run
            Business Management
            • Mr. Travis Snyder, President
            • Ms. Heidi Snyder, Manager
            • Mr. Joseph Hicks, President
            Contact Information

            Principal

            • Mr. Joseph Hicks, President

            Customer Contact

            • Mr. Joseph Hicks, President
            Additional Contact Information

            Phone Numbers

            Customer Complaints

            17 Customer Complaints

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            File a Complaint

            Most Recent Customer Complaint

            11/24/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Unanswered
            I registered for the 2020 race in Charlotte which was cancelled due to Covid 19. The Color Run communicated via email that no refunds would be issued and they were working on scheduling a race for 2021, however no race was ever scheduled. In September 2022 I emailed about the status of the race. I did not receive a response to that email until March 2023. The email noted that The Color Run could send the items I paid for, get a store credit, or transfer to another race in 2023 as they were still trying to reschedule the race in Charlotte. I confirmed in writing the same day to please send me items and got an email that they were working on my request. Four months later, and I did not receive the items I ordered, and sent another email to receive a form email that they are responding thoughtfully to each email. This is theft plain and simple. The fact that almost four years have gone by with no race scheduled, no refund option, no delivery of items already paid for even when promised that that was the course of action the company would take is disgraceful. The fact that there are so many similar unanswered complaints reflects the poor customer service from this company.

            Customer Reviews

            0 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Local BBB

            BBB Mountain West

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