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BBB Business Review

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BBB Accredited Business since

GreenSmartLiving, Inc.

Phone: (801) 747-9744 165 S Main St Ste #3, Salt Lake Cty, UT 84111 http://www.greensmartliving.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

GreenSmartLiving Inc. is a global, lifestyle brand committed to improving lives and protecting the environment through a unique suite of products, including electronic cigarettes, available worldwide. Founded and headquartered in Salt Lake City, Utah


BBB Accreditation

A BBB Accredited Business since

BBB has determined that GreenSmartLiving, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for GreenSmartLiving, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on GreenSmartLiving, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 01, 2010 Business started: 07/01/2010 Business started locally: 07/01/2010 Business incorporated 05/12/1997 in UT
Type of Entity

Corporation

Business Management
Ms. Karen Lloyd, Business Analyst Mr. Adrian Chiaramonte, CEO Ms. Christine Pearce, Customer Relations Mr. Mike Sorenson, Director, HR
Contact Information
Principal: Ms. Karen Lloyd, Business Analyst
Customer Contact: Mr. John Stuart, Company Contact
Business Category

e-cigarettes

Refund and Exchange Policy
Each of our products is backed by a 30-day product exchange warranty. If you experience difficulty with your GreenSmartLiving electronic cigarette, cartridges or e-cig accessories, we will happily exchange the defective product for new product. This covers battery malfunction as well as cartridges not lasting as long as they should.
Products & Services

GreenSmartLiving is committed to creating a positive human impact, improving the quality of lives and protecting the environment by providing smart, simple and effective life improvement choices in the electronic cigarette industry.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
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