This business is not BBB accredited.

The Liquidation Team LLC

Phone: (801) 226-2200 64 W Center St, Orem, UT 84057


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for The Liquidation Team LLC include:

  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for The Liquidation Team LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

2 Customer Reviews on The Liquidation Team LLC
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: January 08, 2010 Business started: 02/25/2009 Business started locally: 02/25/2009 Business incorporated 02/25/2009 in UT
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. David Smith, Owner Mr. Cory Lane, Manager
Contact Information
Principal: Mr. David Smith, Owner
Business Category

Discount Stores Furniture - Retail Luggage - Retail Appliances - Small - Dealers


Customer Review Rating plus BBB Rating Summary

The Liquidation Team LLC has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of B-.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    64 W Center St

    Orem, UT 84057 (801) 226-2200

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

6/9/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: The item—a chair—was advertised by The Liquidation Team as the "last in stock". This explicit statement, along with the implication of "liquidation retailing" lead the customer to believe that there was only one available: the chair on the showroom floor. When it was purchased on a Thursday—after significant appraisal in the showroom—the stores' associates loaded the chair into the customer's vehicle from the back of the store. The customer could not (nor should she be expected to) follow the associates through the backroom to verify that they loaded the purchased item. When the chair was unloaded at the customer's home, it was quickly discovered that this was a different chair. Although it was the same brand/model, it had several immediately noticeable flaws that would've dissuaded any purchase. Finally, the online ad was removed that day, but the chair remained on the floor while a duplicate ad was posted the following morning. When the customer returned the next Saturday (2 days after purchase) seeking remediation, the owner 1) admitted that there had been two chairs at the time of purchase; 2) asserted that it was the customer's responsibility to ensure that she received what she paid for, going so far as to say that if the customer didn't say "I only want this exact [item]", it wasn't his responsibility to provide it; and 3) he would never allow for exchange or refund of home furnishings.

Desired Settlement: The chair originally tested and purchased by the customer was sold early on the day that the customer returned; therefore no exchange could take place. At the time that the customer sought correction for the stores' bait-and-switch, store credit would have been acceptable. However, at this point, continuation of this transaction would reinforce unethical business practice. Only a full refund on the returned item is acceptable.