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BBB Accredited Business sinceAdditional Locations
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A BBB Accredited Business since
BBB has determined that Deseret First Credit Union meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Deseret First Credit Union include:
- Length of time business has been operating
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
324 South State St Ste 201, Salt Lake City UT 84111
Phone Number: (801) 538-8830
Type of Entity
Business ManagementMr. Shane London, CFO Mr. Darrell Kirby, Public Relations Speciali Mr. Brent Lawrence, Marketing Director Ms. Amy Ogden, Company Contact Mr. Connon Williams, Asst Vice President
10588 S Redwood Rd
South Jordan, UT 84095 (801) 446-8101 Directions
147 N 200 W
Salt Lake City, UT 84103 (800) 326-3328 (801) 456-7000 Directions
1610 N Main St
Logan, UT 84341 (435) 787-0991 Directions
2480 S 3850 W Ste C
Salt Lake City, UT 84120 (801) 535-0500 Directions
337 N State St
Orem, UT 84057 (801) 226-0900 Directions
390 S Main St
Bountiful, UT 84010 (801) 292-1416 Directions
4645 S 2700 W
Salt Lake City, UT 84129 (801) 963-4900 Directions
55 N 300 W # 710
Salt Lake City, UT 84101 (801) 328-8000 Directions
60 E South Temple Ste 187
Salt Lake City, UT 84111 (801) 538-0894 Directions
6060 Fashion Blvd
Salt Lake City, UT 84107 (801) 265-2650 Directions
616 S River Rd Frnt
St George, UT 84790 (435) 656-5656 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
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- Problems with Products or Services
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BBB Complaint Process
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BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
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Additional Phone Numbers
- (801) 364-6747 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: DFCU refuses to accept paid in full payment on debt so they can continue interest charges. When I totalled my car DFCU would not accept payment from Farmers Insurance company for months claiming their FAX machine was broken. They continued to charge me late payments during this time. The gap insurance that I had was through them. They claimed that could not get paid for months because the person in charge was on maternity leave. In the subsequent months when I have tried to settle the amount ft hey have refused to accept payment unless I also paid and exorbitant fee.
Desired Settlement: I just want to pay the deductible owed of $500.
Contact Name and Title: ********* ******** Compliance Officer
Problems with Product/Service
Read Complaint Details
Complaint: Bank is sending the personal information of their customers to me I am not a customer of DFCU, and never have been. However, in June 2013, one of their customers used my e-mail address to open an account with DFCU. I immediately informed them that they had the wrong address, and requested that they remove my address from their list, both to stop their unsolicited e-mail and because they were sending forms and personal information about their customer to me. I never received a response. I e-mailed them twice more over the next year at several different e-mail addresses, again with no response. However, they continue to send me (1) junk mail, (2) forms for their customer with the customer's personal information, and (3) password instructions for logging into the customer's account. I would think they would be more concerned about protecting the privacy and account information of their customers.
Desired Settlement: (1) Permanently remove my contact information from your system. (2) Provide a written explanation of your failure to protect your customers' personal information. (3) Provide a written explanation of your failure to respond to multiple notifications that you were exposing your customers' personal information.
Business Response: Initial Business Response /* (1000, 5, 2014/04/25) */ Contact Name and Title: ******* *****, Public Relations Specialist Contact Phone: XXX-XXX-XXXX Contact Email: *************@dfcu.com The complainant's email address is *************@gmail.com. We have a member whose email address is ************@gmail.com. That latter email address was corrected to such on 4/10/14 and the complainant should no longer receive any email messages Initial Consumer Rebuttal /* (3000, 7, 2014/04/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) Mr. *****'s response is erroneous. Gmail does not differentiate between e-mail addresses with periods in them. Therefore, "*************@gmail.com" and "************@gmail.com" are in fact the same e-mail address. Had Mr. ***** taken the time to contact his customer to verify his e-mail address, he would learn that his customer's address is not, and cannot possibly be "************@gmail.com", because that address is mine. See: https://support.google.com/mail/answer/10313?hl=en Additionally, Mr. ***** fails to provide an explanation of DFCU's failure to protect their customers' personal information. Mr. ***** further fails to provide an explanation of DFCU's failure to respond to multiple notifications that they were exposing their customers' personal information. Final Business Response /* (4000, 9, 2014/05/09) */ This will require follow-up with our member services department to determine the reason for the incorrect email address. Final Consumer Response /* (4200, 11, 2014/05/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) Awaiting confirmation from business that they have followed up with their member services department and removed the contact information.