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BBB Reliability Report for

Lexington Law Firm

BBB Rating A-

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BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.

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Find out more about Lexington Law Firm:

Arrow BBB Accreditation
Arrow BBB Rating
Arrow Business Contact and Profile
Arrow Products and Services
Arrow Business Management
Arrow Additional Locations and Phone Numbers
Arrow Customer Complaint History
Arrow Government Actions
Arrow Advertising Review
Arrow Industry Tips
Arrow BBB Copyright and Reporting Policy
Arrow Feedback

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BBB Accreditation

This business is not a BBB Accredited Business.

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BBB Rating for Lexington Law Firm

Based on BBB files, Lexington Law Firm has a BBB Rating of A- on a scale from A+ to F.

Click here for an explanation of BBB Ratings

The majority of complaints to the BBB allege that the company charged for services after the customer stopped (cancelled) the service. Consumers should be aware that the company does not bill prior to service, therefore a bill (charge) may be received after cancellation for services that were rendered.


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Business Contact and Profile for Lexington Law Firm

Name: Lexington Law Firm
Phone: (800) 341-8441
Fax: (877) 248-2920
Address: 634 South 400 West
Salt Lake City, UT 84101-2216
Website: www.lexingtonlaw.com
Original Business Start Date: July 1993
Principal: Mr. John C. Heath, Directing Attorney
Customer Contact: Ms. Kristine Whitehead, Customer Service - (877) 248-2920 or
Entity: Sole Proprietor
Incorporated: July 1993, UT
Type of Business: Credit Repair Services-No Advance Fee, Lawyers
BBB Accreditation: Lexington Law Firm is not a BBB Accredited business.
Additional DBA Names: Lexington Law
Creditrights.com
John C. Heath Attorney at Law, PLLC

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Products and Services of Lexington Law Firm

According to Lexington Law Firm the company provides credit repair along with other attorney services. Only 60% of their work is credit repair, other services are listed on their Web site.

Clients may enroll in the company's credit repair service by signing up on-line or by telephone. Client's sign a retainer agreement and pay a one-time set-up fee and a recurring monthly fee. The service may be cancelled at any time.

The company challenges negative items on the client's credit reports which the client believes to be inaccurate, misleading or unverifiable. The client orders their credit reports initially and then forwards new reports to Lexington Law Firm approximately every 90 days. In turn, Lexington Law Firm creates and signs dispute letters on the client's behalf which are sent to the credit reporting agencies to communicate the client's dispute.


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Business Management

Additional company management personnel include:

Mr. Lane Waters - Director of Operations

According to the Utah Department of Commerce, Lexington Law Firm is a DBA (sole proprietorship) registered to John C Heath, the directing attorney for the firm.


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Additional Locations and Phone Numbers

Additional Addresses
Multiple Addresses - click to show / hide
+ UT (1)
Additional Phone Numbers
+ 877 (1)
+ 888 (1)
+ 801 (1)
Additional Email Addresses



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Customer Complaint History for Lexington Law Firm

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB processed a total of 273 complaints about Lexington Law Firm in the last 36 months, our standard reporting period. Of the total of 273 complaints closed in 36 months, 90 were closed in the last year.

These complaints concerned :
5regarding Advertising Issues 
90regarding Billing or Collection Issues 
17regarding Contract Issues 
25regarding Customer Service Issues 
4regarding Delivery Issues 
24regarding Guarantee or Warranty Issues 
2regarding Product Issues 
67regarding Refund or Exchange Issues 
4regarding Repair Issues 
8regarding Sales Practice Issues 
27regarding Service Issues 
 
These complaints were closed as:
271 Resolved 
2 Administratively Closed 


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Government Actions

BBB has no information regarding government actions at this time.


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Advertising Review

BBB has no information regarding advertising review at this time.


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Industry Tips

Credit Repair

Despite companies promises to "clean up" or to "fix" your credit record, negative information in your record that is accurate cannot be erased. Federal law allows such information to be reported in your file for seven years, or ten years in the case of bankruptcy. Credit repair firms often challenge all negative items in a credit report, and if the credit reporting agency cannot verify the information within a reasonable period of time, the information is removed, but it may be only temporarily. If the information is later verified, it will be placed back in your file.

Most credit report repair companies sell their products via the phone or Internet. You may be entitled to the Federal Trade Commissions three day cooling off rule, meaning you have the right to cancel the contract for any reason for up to three days. The full rule can be found at www.ftc.gov.

The FTC also offers credit repair information at: http://www.ftc.gov/bcp/edu/pubs/consumer/credit/cre13.shtm


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BBB Copyright and Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with Lexington Law Firm, please let them know that you contacted BBB for a BBB Reliability Report.

ID: 2000829
Report as of November 22, 2009 09:14
Copyright© 2009 Better Business Bureau


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