BBB Accredited Business sinceFind a Location
Phone: (801) 545-6600 View Additional Phone Numbers 10705 S Jordan Gtwy Ste 200, South Jordan, UT 84095
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A BBB Accredited Business since
BBB has determined that Merrick Bank Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Merrick Bank Corporation include:
- 266 complaint(s) filed against business
Factors that raised the rating for Merrick Bank Corporation include:
- Length of time business has been operating
- Response to 266 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||87|
|Total Closed Complaints||266|
Additional Complaint Information
Previously Merrick Bank Corporation had a number of complaints that were not closed within the BBB timeframe and are listed in this BBB Business Review as delayed resolution. The company has now agreed to the BBB Accreditation Standards which includes addressing marketplace disputes quickly, professionally, and in good faith.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||18|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
25 Ecker Pl # 2300, San Francisco CA 94105
Phone Number: (877) 275-3342
Type of Entity
Business ManagementMs. Monique Foust, Paralegal/Business Contact Mr. Brian W. Jones, SVP, Corporate Secretary, General Counsel Mr. Richard P. Lake, President/CEO Board Member Mr. Robert A. Perro, Chairman of the Board Mr. Steven Scullion, SVP and Chief Credit Officer Mr. David Young, SVP and CFO
Credit Cards & Plans Consumer Finance & Loan Companies Banks
While Merrick Bank's corporate office is located in Utah, Merrick Bank's parent, CardWorks L.P., and affiliate, Cardholder Management Services, LLC (CMS) are both based in New York. Consumers may want to contact the BBB of New York City for a current report on Cardholder Management Services, LLC. The BBB can be reached at: 1-212-533-6200 or www.newyork.bbb.org.
If a consumer receives a credit card that they believe they did not authorize, Merrick Bank will cancel the card, and credit the account for any bank fees only if the card has not been used.
Products & Services
This company offers Merrick Bank issues a variety of credit cards, several tailored for consumers that have poor or no credit history. Consumers may receive a Merrick Bank credit card based on a variety of marketing efforts. One method involves a credit card sent to consumers after a voice approval is obtained by a telephone solicitor. Consumers may also receive a credit card issued by Merrick Bank because they have applied for a major credit card from another financial institution, and failed to qualify for that card. Applications for these credit cards do contain a clause allowing Merrick Bank to issue a credit card if the consumer does not qualify for the original card.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview