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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that GP-Direct APT, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for GP-Direct APT, LLC include:
- 9 complaint(s) filed against business
Factors that raised the rating for GP-Direct APT, LLC include:
- Length of time business has been operating
- Response to 9 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||9|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementRobert Cortopassi, SVP & General Manager Mr. Chad Nielson, Controller
Credit Card Processing Service Credit Card - Merchant Services
Alternate Business NamesAccelerated Payment Technologies, Inc.
2436 W 700 S
Pleasant Grove, UT 84062 (888) 427-2260 (800) 637-8268 (800) 338-6614 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
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BBB Complaint Process
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Additional Phone Numbers
- (800) 338-6614(Phone)
- (800) 637-8268(Phone)
Additional Email Addresses
- - Communication/Mass Email
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|1/31/2015||Billing/Collection Issues | Complaint Details Unavailable|
Read Complaint Details
Complaint: OPENED AN ACCOUNT WITH THEM ON 4/1/14. CLOSED THE ACCOUNT ON 4/3/14. THEY ARE STILL BILLING ME, EVEN THOUGH ACCOUNT WAS NEVER USED. 12/16/2014 Today I discovered I am being billed for a service I never used. I opened this account (****************) via a sales rep from Xcharge/Acceleratedpay on 4/1/14. I was immediately dissatisfied with the service and called on 4/3/14 and spoke with the sales rep and told him I did not want the service and to close the account. He said he would and that (since it had only been 2 days) I did not need to do anything else. I have paid the following charges on an account that shows absolutely no activity at all: 5/30/14 52.10 6/30/14 76.85 7/31/14 52.10 8/30/14 52.10 9/30/14 52.10 10/30/14 70.10 11/28/14 94.85 total 450.20 I am requesting a full refund in the amount of $450.20 ******* ****, CEO
Desired Settlement: REFUND OF $450.20
Business Response: This issue has been fully settled.
******* **** initially called on 04/01/14 to close her account and there were a few follow-ups on our side to collect more information but we didn't hear back from her. On 12/16/14 she called again and submitted the account closure form and that’s when her account was officially closed. Ms. **** requested a refund of $450.20. On January 13, 2015,our customer service department contacted Ms. **** and provided her with a refund in the amount of $****** which will be reflected in her February statement.
|3/4/2014||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: The Contract was forged by the company employee. Was told that the 3 year period will we waived on 11/6/2013, but no cancellations or refunds. Original Contract was signed by us in 2007. We suffered a fire in 2009 and had cancelled the service because we had been closed for almost 2 years. When we reopened on 11/2011, we called the company to re-enable the account. It was done by the Company Employee but it looks like the original contract was used and the original dates and signatures had been whited-out and replaces with fakes without our knowledge. I'm afraid that FRAUD is a common practice for this Company as no one was surprised. We had been told that we need to pay all the fees for another year and there is a $500 cancellation charge. I spoke with ******* ***** *************@acceleratedpay.com on 11/6/2013 and told him that we will be bringing Fraud charges against the company for falsifying the contract. He told me that the cancellation charge will be waived. Today - 12/7/2013 I just received another bill for the service that has not been used for over 3 month, the monthly fee is $89.91. The service was never cancelled. I will be providing the forged documents to Newark FBI investigators as I'm sure there are many victims. This company must be stopped at all costs. Please help us do it.
Desired Settlement: Need confirmation that the account was cancelled and need a refund of all charges going back 3 month. Also need for the Company to review all the active contracts for all the customers and to look for the whited-out dates and signatures. I'm a CISSP and need to make sure that the situation is fully corrected. I have all the documentation as far as the copies of the Contract that the Company has sent us, emails and transcripts of the phone conversations.
Business Response: Initial Business Response /* (1000, 5, 2013/12/11) */ Contact Name and Title: ******* ****, Paralegal Contact Phone: XXX-XXX-XXXX Contact Email: ************@acceleratedpay.com APT has contacted the complainant, and the matter has been resolved.
|11/21/2012||Problems with Product/Service|