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BBB Accredited Business sinceAdditional Locations
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A BBB Accredited Business since
BBB has determined that Stampin' Up! Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Stampin' Up! Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMs. Shelli Gardner, CEO Mr. Rich Jutkins, COO Mr. Curtis Lamb, Corporate Treasurer Mr. Scott Nielsen, CFO Ms. Sheryl Shields, Demonstrator Service
Craft Galleries & Dealers Scrapbooking
Alternate Business NamesStampin' Up!
Products & Services
This company offers decorative rubber stamps and accessories used in card making and scrapbooking.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
What is a BBB Business Review?
About BBB Business Review Content & Services:
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The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Additional Phone Numbers
- (435) 644-1400(Phone)
- (800) 782-6787(Phone)
- (435) 644-8891 (Fax)
- (801) 257-7288 (Fax)
Additional Email Addresses
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: Billed when didn't sign up for anything Signed up for a 1 month free trial that wouldn't automatically renew. Was charged for the trial and never received the product. Called and got refunded for that and canceled everything. Was charged again the following month(Today). Somehow they signed me up for this and I never agreed to anything or signed up. I have never received anything from this company. And they are charging me without my consent.
Desired Settlement: I'm seeking cancellation, deletion of my billing information and REFUND of all money taken from me.
Business Response: Initial Business Response /* (1000, 5, 2013/12/30) */ Contact Name and Title: ****** **** Contact Phone: XXXXXXXXXX Contact Email: *****@stampinup.com The customer did sign up for a 1 month free trial offer and a paid for subscription. She was erroneously charged for the free trial offer, for which she was refunded. The paid for subscription was not cancelled properly causing the monthly product subscription to be shipped and the credit card on file to be charged. The current situation was unknown to Stampin' Up! until the BBB notified Stampin' Up! of the complaint. This morning, after being notified by the BBB that the customer's credit card had been charged, a refund was immediately issued to the customer's credit card. The subscription was subsequently cancelled properly in our system so that this situation will not occur again. The customer was contacted today to inform her that the refund had been processed and to assure her that her credit card information has been removed from our system. An apology was given for the inconvenience and trouble this caused her. She seemed satisfied with the resolution.
Read Complaint Details
Complaint: I signed up for a free trial of their Paper Pumpkin kit. I was charged for it. I signed up for a free trial of their Paper Pumpkin kit. I was charged for it. On the *** I discovered the deduction from my account, I tried to call, but on that *** they weren't answering their phone. I emailed, and eventually got a response about a glitch. I did receive a refund, but their glitch left me with a $25 overdraft fee. I never authorized a deduction. The only person who has corresponded with me is **** (no last name.)
Desired Settlement: I would like the $25 they cost me.
Business Response: Initial Business Response /* (1000, 6, 2013/11/06) */ Contact Name and Title: ****** ****, Corporate Treasurer Contact Phone: XXX-XXX-XXXX Contact Email: *****@stampinup.com November 6, 2013 Dear BBB, The information provided by the customer is accurate. The customer did sign up for a subscription to our Paper Pumpkin kit and the first month was supposed to be free. Unfortunately there was an error with our computer programming, for the promotion, which resulted in the customer being charged erroneously. As soon as the error was discovered the refund process was initiated. The customer did e-mail Stampin' Up! on 10/16/13 to notify us of the error. By the afternoon of the 16th the refund was issued. It did take us until 10/18/13 to respond to the customer by e-mail, due to our call center being shut down for a companywide event on the 16th. Stampin' Up! did not know about the NSF fee issue until the customer lodged the complaint with the BBB and the BBB asked Stampin' Up! for a response. Immediately we knew we needed to "make it right" for the customer, as it appeared it was the erroneous charge from Stampin' Up! which was the cause of the customer's financial institution assessing the NSF fee. We were able to contact the customer by phone today. We apologized again for the error and asked the customer what we needed to do to "make it right." The customer informed us that the financial institution had subsequently reversed the NSF fee. The customer seemed to be satisfied with the resolution.
Customer Reviews Summary