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Find a Location

Young Living Essential Oils, LC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforYoung Living Essential Oils, LC

    Essential Oils
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.63/5stars

    Average of 63 Customer Reviews

    Customer Complaints

    76 complaints closed in last 3 years

    10 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Manufacturer and distributor of essential oils and products.

    Business Details

    This is a multi-location business.

    Find a Location

    Young Living Essential Oils, LC has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      1538 W Sandalwood Dr, Lehi, UT 84043-4263
      BBB File Opened:
      2/16/1996
      Years in Business:
      30
      Business Started:
      4/1/1994
      Business Started Locally:
      4/1/1994
      Business Incorporated:
      9/6/1996
      Type of Entity:
      Limited Liability Company (LLC)
      Business Management
      • Jacob Walker, Manager
      • Chris Patterson, Senior Corporate Counsel
      • Elsy Espitia, Manager of Customer Support
      Contact Information

      Principal

      • Jacob Walker, Manager
      Additional Contact Information

      Fax Numbers

      • (866) 203-5666
        Other Fax

      Phone Numbers

      Email Addresses

      Customer Complaints

      76 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/20/2024

      Complaint Type:
      Product Issues
      Status:
      Resolved
      I purchased a one time order for almost $500. Then, a month later received an email my order was getting ready to process. I immediately went to.the website to see I had been placed on a subscription service without my consent. I followed the businesses policies to cancel the subscription and prevent the order from shipping. The automated message said I would receive email resolution in 24 to 48 hours. I did not so resubmitted it 3 days ago. Today is one week later and haven't heard any response, however my "order" that I didn't place and was a duplicate of my one time order just shipped and charged my bank account, causing undo fees and more important items to be declined. A company should comply with their own standards for cancelation and charge avoidance but this company did not despite their own guidance on the process. It is absolutely unjustified that I pay for something I canceled well in advance along with bank fees and NSF fees for something I canceled twice in accordance to company policy. This is borderline fraudulent.
      Read More

      Customer Reviews

      63 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Al W

      1 star

      04/15/2024

      This company is a Ponzi scheme scam at best and a cult at worst. I placed a one-time order just to find out that they had signed me up for a subscription against my will, which they called a "Loyalty Order."It took many emails back and forth to cancel the recurring order and then eventually I learned that they had signed me up to be a brand partner (I had not agreed to this nor seen this anywhere until I communicated with customer service).Email customer service was unable to cancel my account. Their online portal doesn't allow account cancellation. And finally, I had to call a number to work on account cancellation, which they told me on the phone they are not capable of cancelling my account and that I need to email another address for cancellation (************** **** *********** ***** ***), all of which took up valuable time.Their business practices borders on criminal, might actually be criminal (I'm not a lawyer, so someone with legal expertise might want to check into this), and they send out unsolicited emails without an unsubscribe option.Now I am waiting for confirmation that my account has been cancelled.I do not recommend engaging with this business whatsoever.

      Young Living Essential Oils, LC Response

      04/18/2024

      Hello *** We appreciate your feedback regarding your recent order, and the monthly order program you were inadvertently enrolled in. We are very sorry to hear that this was a negative experience and apologize for the trouble and the frustration that this has caused you. I have sent a message to the email associated with your review to discuss the situation further. Thank you.

      Local BBB

      BBB Mountain West

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