BBB Accredited Business since
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Manufacturer and distributor of essential oils and products.
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A BBB Accredited Business since
BBB has determined that Young Living Essential Oils, LC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Young Living Essential Oils, LC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 114 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||74|
|Total Closed Complaints||114|
Additional Complaint Information
In August 2014, the US Food and Drug Administration (FDA) reviewed websites, social media accounts and the 2012-2013 product guide for Young Living Essential Oils, LC ("Respondent") and their consultants/distributors. The FDA found that several of their products are promoted for conditions that cause them to be drugs as they are intended for us in the diagnosis, cure, mitigation, treatment, or prevention of a disease. Marketing and distribution of these products without FDA-approved applications is a violation of the Federal Food, Drug and Cosmetic Act. Some of the claims allege using various products will help aid curing the Ebola virus, help prevent cancer and heart disease, protect against tetanus, heal the body from cancer, help with multiple myeloma and have general anti-cancer properties among others.
On September 22, 2014 the FDA contacted Respondent and required that a response be provided within 15 working days with the status of corrective actions and what steps were being taken to correct the violations. The following is a statement made by Respondent to work towards being compliant:
"Young Living is cooperating fully with the FDA regarding its inquiry. Young Living Members are provided specific instructions on how to promote our products to their customers. In the coming days we will be contacting all our membership to ensure that they understand how to best use our products and remain compliant with regulatory directives. We have already contacted each of the Members cited in the FDA letter to help get them into compliance."
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||33|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Brady Holbrook, Member Services Mr. Stephen Palmer, Company Contact
Cosmetics & Perfumes - Retail Health & Diet Products - Retail Multi-Level Selling Companies Oils - Essential
Industry TipsNutritional Supplement Company
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview