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BBB Business Review

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BBB Accredited Business since

Young Living Essential Oils, LC

Phone: (801) 418-8900 Fax: (801) 418-8799 3125 Executive Pkwy, Lehi, UT 84043 View Additional Email Addresses View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Manufacturer and distributor of essential oils and products.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Young Living Essential Oils, LC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Young Living Essential Oils, LC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 114 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

114 complaints closed with BBB in last 3 years | 45 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 7
Billing/Collection Issues 15
Delivery Issues 18
Guarantee/Warranty Issues 0
Problems with Product/Service 74
Total Closed Complaints 114

Additional Complaint Information

In August 2014, the US Food and Drug Administration (FDA) reviewed websites, social media accounts and the 2012-2013 product guide for Young Living Essential Oils, LC ("Respondent") and their consultants/distributors. The FDA found that several of their products are promoted for conditions that cause them to be drugs as they are intended for us in the diagnosis, cure, mitigation, treatment, or prevention of a disease. Marketing and distribution of these products without FDA-approved applications is a violation of the Federal Food, Drug and Cosmetic Act. Some of the claims allege using various products will help aid curing the Ebola virus, help prevent cancer and heart disease, protect against tetanus, heal the body from cancer, help with multiple myeloma and have general anti-cancer properties among others.

On September 22, 2014 the FDA contacted Respondent and required that a response be provided within 15 working days with the status of corrective actions and what steps were being taken to correct the violations. The following is a statement made by Respondent to work towards being compliant:

"Young Living is cooperating fully with the FDA regarding its inquiry. Young Living Members are provided specific instructions on how to promote our products to their customers. In the coming days we will be contacting all our membership to ensure that they understand how to best use our products and remain compliant with regulatory directives. We have already contacted each of the Members cited in the FDA letter to help get them into compliance."

Customer Reviews Summary Read customer reviews

33 Customer Reviews on Young Living Essential Oils, LC
Customer Experience Total Customer Reviews
Positive Experience 20
Neutral Experience 2
Negative Experience 11
Total Customer Reviews 33

Additional Information

BBB file opened: February 16, 1996 Business started: 04/01/1994 in UT Business started locally: 04/01/1994 Business incorporated 09/06/1996 in UT
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Brady Holbrook, Member Services Mr. Stephen Palmer, Company Contact
Contact Information
Principal: Mr. Brady Holbrook, Member Services
Principal: Mr. Stephen Palmer, Company Contact
Business Category

Cosmetics & Perfumes - Retail Health & Diet Products - Retail Multi-Level Selling Companies Oils - Essential

Service Area

Counties served:



Industry Tips
Nutritional Supplement Company

Customer Review Rating plus BBB Rating Summary

Young Living Essential Oils, LC has received 4.52 out of 5 stars based on 33 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
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