BBB Business Review
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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Blade HQ, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Blade HQ, LLC include:
- Length of time business has been operating
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Cam Hughes, CEO Mr. Jim Brown, Head Programmer Mrs. Francoise Hughes, Member
Cooking Utensils Housewares - Retail
Refund and Exchange PolicyReturns are accepted, as long as they are done within 20 days (we feel this is enough time to determine if the items in your order are operational and to decide if you wish to keep them). You must obtain a Return Authorization number before shipping your item back, or your return will not be accepted. To obtain a Return Authorization number, please contact us.
You are responsible for shipping the item back to us. The item must be brand new and unused. There is a 5% restocking fee on non-defective items to offset lost shipping, credit card and labor costs. Once we receive the item we will issue a refund. Your refund will be issued in the same form payment was received, unless other arrangements have been made. We do not reimburse shipping costs. If the mistake is ours, we can generally provide you with a pre-paid return shipping label, please contact us for details. We strongly recommend you insure any package being returned to us- if your return is lost or damaged there is nothing we can do.
Returns must be received within 30 days of when the return authorization number was issued to you. After 30 days the RA number will become void, exchanges on hold will be removed from hold, and the return will be rejected and sent back to the customer.
Alternate Business NamesBlade Play Self Defense HQ
Products & Services
This company offers the retail sale of knives.