BBB Business Review

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This business is not BBB accredited.

Vivint Solar

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Phone: (877) 404-4129 Fax: (801) 765-5746 3301 N Thanksgiving Way Ste 500, Lehi, UT 84043 View Additional Email Addresses http://www.vivintsolar.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Vivint Solar include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 97 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

97 complaints closed with BBB in last 3 years | 69 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 20
Billing/Collection Issues 9
Delivery Issues 6
Guarantee/Warranty Issues 1
Problems with Product/Service 61
Total Closed Complaints 97

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Vivint Solar
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 3

Additional Information

BBB file opened: June 21, 2011 Business started locally: 04/27/2011 Business incorporated 07/13/2011 in UT
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

DOPL - Professional Licensing
160 E 300 S 4th Fl, Salt Lake City UT 84111
www.dopl.utah.gov
Phone Number: (801) 530-6628

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Chris Lundell, CMO Mr. Greg Andersen, Director of Account Creation Mr. Dan Black, General Counsel Mr. Greg Butterfield, CEO Olivia Crellin, Legal Assistant Chris Johnson, Account Coordinator Manager Solar Legal, Legal Department Lisa Xochimitl, Manager-Resolution Management
Contact Information
Principal: Mr. Chris Lundell, CMO
Customer Contact: Lisa Xochimitl, Manager-Resolution Management
Business Category

Contractors - Solar Energy Contractors - Solar Energy Solar Energy Products - Retail Solar Energy Equipment & Systems Dealers Solar Energy System Design & Installation

Business Management

Vivint Solar is an affiliate of Vivint Inc. A separate report is available here: click here .


Customer Review Rating plus BBB Rating Summary

Vivint Solar has received 4.4 out of 5 stars based on 3 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.