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BBB Accredited Business since

Stubbs Roofing, Inc.

Phone: (801) 971-0281 Fax: (801) 253-4080 3172 W 9765 S, South Jordan, UT 84095

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Stubbs Roofing, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Stubbs Roofing, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Stubbs Roofing, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 03, 2004 Business started: 01/01/2001 in UT Business started locally: 01/01/2001 Business incorporated 08/06/2001 in UT
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

DOPL - Professional Licensing
160 E 300 S 4th Fl, Salt Lake City UT 84111
Phone Number: (801) 530-6628

Type of Entity


Business Management
Ms. Casey Hewitt, Co-Owner Mr. Kelly Stubbs, President
Contact Information
Principal: Ms. Casey Hewitt, Co-Owner
Principal: Mr. Kelly Stubbs, President
Business Category

Contractors - General Contractors - Gutters Roofing Contractors Contractor - Metal Roofing Siding Contractors Skylights Doors Shingles Windows Soffit & Fascia Contractor - Interior Trim

Additional Locations

  • 3172 W 9765 S

    South Jordan, UT 84095 (801) 971-0281


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

8/26/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: After 8 phone calls and 2 promises to show up to fix the roof I finally gave up. Monday called Stubbs roofing went to voicemail and could not leave message because the mailbox was full. Tried 2 more times later that day still no answer. Tuesday finally spoke to someone and they said they would fix the rain gutter on Wednesday. He never came. I tried calling Wednesday twice. No answer. My husband called and spoke to someone. They said they would come by Thursday at 5:30. They never showed up. My husband called twice and left messages they never called him back. We have never seen anyone from Stubbs roofing nor have they fixed the rain gutter when they said they would twice.

Desired Settlement: N/A

Business Response: Business Response /* (1000, 19, 2014/08/15) */ The problem was the rain gutters not the roof. We did not touch the rain gutters. We did the roof. The rain gutters have a leaf cover so the water wasn't draining into the rain gutters. It was draining over the sides. The person I did the roof for was the previous owner, who also shorted me $500.00 off the roof price. The person who has submitted this complaint I've never done business with. They need to file their complaint with the rain gutter co. who did the house. This is the first complaint I have had in 14 years of business and it had nothing to do with roof we installed.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Stubbs Roofing, Inc.
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)