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BBB Accredited Business since
Phone: (801) 971-0281 Fax: (801) 253-4080 3172 W 9765 S, South Jordan, UT 84095
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A BBB Accredited Business since
BBB has determined that Stubbs Roofing, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Stubbs Roofing, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
DOPL - Professional Licensing
160 E 300 S 4th Fl, Salt Lake City UT 84111
Phone Number: (801) 530-6628
Type of Entity
Business ManagementMs. Casey Hewitt, Co-Owner Mr. Kelly Stubbs, President
Contractors - General Contractors - Gutters Roofing Contractors Contractor - Metal Roofing Siding Contractors Skylights Doors Shingles Windows Soffit & Fascia Contractor - Interior Trim
3172 W 9765 S
South Jordan, UT 84095 (801) 971-0281 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
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BBB Complaint Process
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BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: After 8 phone calls and 2 promises to show up to fix the roof I finally gave up. Monday called Stubbs roofing went to voicemail and could not leave message because the mailbox was full. Tried 2 more times later that day still no answer. Tuesday finally spoke to someone and they said they would fix the rain gutter on Wednesday. He never came. I tried calling Wednesday twice. No answer. My husband called and spoke to someone. They said they would come by Thursday at 5:30. They never showed up. My husband called twice and left messages they never called him back. We have never seen anyone from Stubbs roofing nor have they fixed the rain gutter when they said they would twice.
Desired Settlement: N/A
Business Response: Business Response /* (1000, 19, 2014/08/15) */ The problem was the rain gutters not the roof. We did not touch the rain gutters. We did the roof. The rain gutters have a leaf cover so the water wasn't draining into the rain gutters. It was draining over the sides. The person I did the roof for was the previous owner, who also shorted me $500.00 off the roof price. The person who has submitted this complaint I've never done business with. They need to file their complaint with the rain gutter co. who did the house. This is the first complaint I have had in 14 years of business and it had nothing to do with roof we installed.