BBB Business Review

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This business is not BBB accredited.

American Express Centurion Bank

Additional Locations

Phone: (801) 945-3000 View Additional Phone Numbers 4315 S 2700 W, Salt Lake City, UT 84184 View Additional Email Addresses

Click for BBB Rating on American Express Centurion Bank

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB Complaint Information

Find aggregate BBB complaint information for American Express Centurion Bank. BBB of New York has the full report as that BBB handles all complaints for American Express Centurion Bank.

Additional Information

BBB file opened: January 14, 1992 Business started: 05/01/1988 Business started locally: 05/01/1988
Business Management
Mr. Scott Goodderidge, CFO Mr. Travis Anderson, Compliance Manager Ms. Sherry A Cornier, Company Contact Ms. Lorna A Genereaux, David Poulson's Secretary Mr. Mark Gomez, Chief Customer Service Officer Ms. Andrea Moss, CEO / President Mr. David Poulsen, President Ms. Roseanne Thorstad, Customer Relations
Contact Information
Customer Contact: Mr. Mark Gomez, Chief Customer Service Officer
Principal: Mr. Scott Goodderidge, CFO
Business Category

Consumer Finance & Loan Companies Banks Credit Cards & Plans

Alternate Business Names
American Express American Express Centurion American Express Gift Cheque American Express Travel Relate Centurion Bank Membership Banking

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
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