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BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that PcCareSupport meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for PcCareSupport include:

  • 85 complaint(s) filed against business

Factors that raised the rating for PcCareSupport include:

  • Length of time business has been operating
  • Response to 85 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

85 complaints closed with BBB in last 3 years | 18 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 24
Delivery Issues 2
Guarantee/Warranty Issues 2
Problems with Product/Service 54
Total Closed Complaints 85

Customer Reviews Summary Read customer reviews

5 Customer Reviews on PcCareSupport
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 5

Additional Information

BBB file opened: January 12, 2012 Business started: 04/26/2010 Business started locally: 04/26/2010 Business incorporated 04/26/2010 in UT
Type of Entity

Limited Liability Company (LLC)

Business Management
Mrs. Pattie S. Christensen, Company Contact Jensen Warnock, Owner Mr. Ryan Westwood, Owner Kayla Atkin, Director of Consumer Accounts Mr. Spencer Griffin, Owner Mr. Max Robinson, Director of Consumer Fulfillment Mr. Andrew D. Terry, EVP
Contact Information
Principal: Mrs. Pattie S. Christensen, Company Contact
Customer Contact: Mr. Andrew D. Terry, EVP
Principal: Jensen Warnock, Owner
Principal: Mr. Ryan Westwood, Owner
Business Category

Computers - Service & Repair

Service Area
Nationwide and Canada
Alternate Business Names
PC Care Support

Customer Review Rating plus BBB Rating Summary

PcCareSupport has received 4.02 out of 5 stars based on 5 Customer Reviews and a BBB Rating of A-.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
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