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BBB Accredited Business since

iTOK.NET

Additional Locations

Phone: (866) 515-4865 3400 N Ashton Blvd Ste 260, Lehi, UT 84043 View Additional Email Addresses http://www.itok.net


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that iTOK.NET meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for iTOK.NET include:

  • Length of time business has been operating
  • Response to 105 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

105 complaints closed with BBB in last 3 years | 25 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 18
Billing/Collection Issues 17
Delivery Issues 1
Guarantee/Warranty Issues 2
Problems with Product/Service 67
Total Closed Complaints 105

Customer Reviews Summary Read customer reviews

6 Customer Reviews on iTOK.NET
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 6

Additional Information

BBB file opened: August 07, 2007 Business started: 06/07/2004 Business started locally: 06/07/2004 Business incorporated 10/02/2009 in DE
Type of Entity

Corporation

Business Management
Mr. Zane Bennett, Executive Vice President Ms. Jewelya Lees, Operations Manager Mr. Ken Saunders, CFO
Contact Information
Customer Contact: Ms. Jewelya Lees, Operations Manager
Business Category

Computers - Service & Repair Computer Consultant

Alternate Business Names
iTok, Inc.
Business Management

Alan Taylor is also listed as a principal of Direct Point Inc. A separate BBB report is available for Direct Point Inc.

Products & Services

This company provides technology support.


Customer Review Rating plus BBB Rating Summary

iTOK.NET has received 3.89 out of 5 stars based on 6 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
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